Qualtrics
Qualtrics LLCReviews from AWS customer
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Great platform, easy to use
What do you like best about the product?
I enjoy how easy it to use and navigate. It is organized in a way that makes even those who do not use social media often can still easily figure out what they need to do.
What do you dislike about the product?
Wish the tags for canned responses worked in a way that you could put multiple keywords to get the specific response you are looking for.
What problems is the product solving and how is that benefiting you?
Customer service issues
Recommendations to others considering the product:
Upgrading canned responses so you can search to use multiple tags.
Good for business
What do you like best about the product?
Useful, good for our business but hard to track responses
What do you dislike about the product?
Hard to track responses and is difficult when training new agents
What problems is the product solving and how is that benefiting you?
Customer service questions. We can communicate with our customers effectively.
Superb
What do you like best about the product?
User friendly, excellent customer service via webchat
What do you dislike about the product?
The sidebar menus can be a little confusing until you get used to them
What problems is the product solving and how is that benefiting you?
Streamlines everything, gathers all social media channels into one easily managed space.
Easy to use platform
What do you like best about the product?
The platform is easy to use and monitors social media accurately. This is vital for us as we need to be able to monitor things quickly and easy.
What do you dislike about the product?
The side menus could be clearer. I think the platform could do with being updated as it is starting to look a little dated.
What problems is the product solving and how is that benefiting you?
Great monitoring and scheduling capability for social media. It makes it all easier!
A sterling review
What do you like best about the product?
User friendly system with many reporting features and widgets that make it easy to create impactful reports. The customer support on the live chat is fantastic - those guys know what they are talking about and are always fast to respond!
What do you dislike about the product?
I don't like that you can create paid social adverts off the platform and that some organic formats are not supported.
What problems is the product solving and how is that benefiting you?
Too many to name. We have found the most value in the fact that we can report to our business stakeholders and make them aware of the impact that the organisation is having on social as well as making hem aware of the online presence of our company.
Happy customer
What do you like best about the product?
CX Social offers a wealth of social analytics and the customer support team is fantastic.
What do you dislike about the product?
I wish they could find a way to offer more demographic information on age ranges.
What problems is the product solving and how is that benefiting you?
Consumer brand insights, competitive analysis and identifying potential influencers. We've been able to achieve success on all of those fronts.
Excellent Social Care service
What do you like best about the product?
-Easy to handle
-Chance to divide in folders and teams
-Insight for every members/teams
-Chance to divide in folders and teams
-Insight for every members/teams
What do you dislike about the product?
-Some technical issue
-No PM of Instagram
-No PM of Instagram
What problems is the product solving and how is that benefiting you?
Team management for social care in different countries and different languages.
Dashboards are Great
What do you like best about the product?
CX Studio is a great dashboard tool. Easy to learn, very powerful, and the continuous upgrades make it more powerful.
What do you dislike about the product?
character limitations in the Topic set-ups are preventing us from implementing a crucial alert process! We are still waiting on CB for a solution, as previous working sessions didn't resolve the issues (working with Maria).
What problems is the product solving and how is that benefiting you?
new product reviews, reformed product comparisons, watching what current topics are trending
General Milla
What do you like best about the product?
The conversation layout with the consumer is very easy to read.
What do you dislike about the product?
Changing inbox for many different ones can be some pain .
What problems is the product solving and how is that benefiting you?
all social medias in one place
Handy Software but in need of user experience improvements
What do you like best about the product?
Customer service is much better than closest competitors. We use similar software and often get no response when contacting them to solve an issue. CX Social, on the other hand, has brilliant customer service that is always very responsive and able to solve any issues that we may be having.
Ability to manage social media accounts for many different clients in one place. We often send out posts across several different social media platforms for clients and CX social makes it incredibly easy to manage this process.
Ability to manage social media accounts for many different clients in one place. We often send out posts across several different social media platforms for clients and CX social makes it incredibly easy to manage this process.
What do you dislike about the product?
Inconsistencies when posting to multiple social media accounts - many times a post scheduled to go out on multiple social media accounts/pages does not post to all pages for no apparent reason.
Software often unlinks social media accounts for no reason which is frustrating as our social media response team are then unable to respond to posts, messages and reactions for an undetermined period whilst the software is re-linked. There have been instances of accounts being unlinked and not being able to be relinked for over 24 hours which has proved to be a huge problem for us in the past.
Software often unlinks social media accounts for no reason which is frustrating as our social media response team are then unable to respond to posts, messages and reactions for an undetermined period whilst the software is re-linked. There have been instances of accounts being unlinked and not being able to be relinked for over 24 hours which has proved to be a huge problem for us in the past.
What problems is the product solving and how is that benefiting you?
Multiple social media account management for a large range of clients, whether this is managing, responding, posting or monitoring.
Largescale posts to multiple social media accounts. We use this software to push out similar content to sometimes 100+ social media accounts in one go for some particular clients.
Largescale posts to multiple social media accounts. We use this software to push out similar content to sometimes 100+ social media accounts in one go for some particular clients.
Recommendations to others considering the product:
Stick to Sprout Social for a better user experience, or use CX Social for a great customer service experience.
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