Qualtrics
Qualtrics LLCReviews from AWS customer
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Very user friendly product with great customer support team!
What do you like best about the product?
DYI aspect of the tool, online tools to learn and flexibility to build customized surveys.
What do you dislike about the product?
Customer online support is great, but sometimes it is difficult to get comprehensive view and easy acess to all the features available for free or at additional cost.
What problems is the product solving and how is that benefiting you?
Gather customer feedback in real time in locations where it might be challenging to get customers attention.
Great CX and survey platform
What do you like best about the product?
Vocalize role based dashboards, closed loop feedback
What do you dislike about the product?
Implementation services are very self service - teach you to fish. minimal guidance on best practices
What problems is the product solving and how is that benefiting you?
Enterprise wide CX platform, closed loop feedback process, better visibility to customer feedback.
awesome experience
What do you like best about the product?
It is powerful yet simple. It can be used for a quick and dirty survey that is last minute or a detailed survey that comes about over a long period
What do you dislike about the product?
I don't like that I have to login to vocalize seperate from the research core. Singel Sign on please!
What problems is the product solving and how is that benefiting you?
Getting a read of Voice of Customer so we can be a better provider
Great solution to gain CX inights
What do you like best about the product?
Ease of use and integration; Customization was key and the help from cliernt to implement
What do you dislike about the product?
Need more data for business case; lower costs
What problems is the product solving and how is that benefiting you?
Better understand the customer journey
Recommendations to others considering the product:
Do an eval; ask lots of questions and ask for help
Qualtrics Rocks
What do you like best about the product?
The ease of constructing a survey. The ease of designing of the survey.
What do you dislike about the product?
The back end reporting does not have the basic data crunching tools.
What problems is the product solving and how is that benefiting you?
A quick snap shot of what I am researching.
the platform is user friendly
What do you like best about the product?
the easy of use, clear platform, flexibility
What do you dislike about the product?
sometimes you need to navigate around to get to where you need
What problems is the product solving and how is that benefiting you?
CX dashboard
New CX Users - Very Happy
What do you like best about the product?
Customer support has been excellent. Platform is very intuitive and user friendly.
What do you dislike about the product?
It is hard to apply CX services for othr survey needs
What problems is the product solving and how is that benefiting you?
Creating a Voice of Customer, identifying pain points
great customer experience but still space for improvement
What do you like best about the product?
qualtrics customer support has been generally helpful and the wait time is generally ok, the music was nice and good to hear some survey results while waiting, for the most part, my problems could be resolved in a timely manner
What do you dislike about the product?
sometimes my problems cant be resolved and the customer support is not 24/7, the customer experience summit overall was not very organized
What problems is the product solving and how is that benefiting you?
improve our customer experience
Great customer experience at Qualtrics especially in implementation
What do you like best about the product?
The expertise and subject matter experts at Qualtrics are great.
What do you dislike about the product?
there isn't anything I dislike yet. My experience has been good.
What problems is the product solving and how is that benefiting you?
Understanding customer experience, measuring NPS and understanding pain points. Of course taking action on pain points.
Fantastic product experience.
What do you like best about the product?
The simplicity, the team behind it, and the results.
What do you dislike about the product?
all good vibes and high fives. The team is fantastic to work with and makes this super easy
What problems is the product solving and how is that benefiting you?
Employee Moral and Customer Feedback
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