Qualtrics
Qualtrics LLCReviews from AWS customer
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The possibilities!
What do you like best about the product?
We are just getting started with using Qualtrics to measure CX, and so far, I like the ease of use and the user interface. I know I'll like dashboards too, once we get going!
What do you dislike about the product?
I dislike that I can't have all the add-ons, due to budget!
What problems is the product solving and how is that benefiting you?
We are solving a business process need related to collecting evaluations and data related to impact on our programs. Benefits are still coming... we are just beginning.
Recommendations to others considering the product:
This is the leader, by far. It's not just a tool but something that you can become better as a professional by using.
Qualtrics review
What do you like best about the product?
Ease of use, high functionality, quality results I trust
What do you dislike about the product?
The product has met my expectations, the time it takes to build certain surveys can be time intensive based on skip logic, but this is not a fault of the application, which I love.
What problems is the product solving and how is that benefiting you?
N/A
Great experience
What do you like best about the product?
The concrete examples & actionable insights
What do you dislike about the product?
Too general sometimes-----------------------------
What problems is the product solving and how is that benefiting you?
How to monitor all the touchpoints
easy and effective
What do you like best about the product?
easy to program. I can analyze data using statsiq
What do you dislike about the product?
Had some issues with StatsIQ, took a couple days for customer care to figure out - just a weird quirk. I wish the crosstab function was better (stat testing across columns, include created variables, filtering by embedded data, etc.)
What problems is the product solving and how is that benefiting you?
customer experience tracker. competitive research analysis. customer segmentation.
Great Experience
What do you like best about the product?
The support and experience that you get as a Qualtrics Customer is phenomenal!!
What do you dislike about the product?
Nothing they do a great job and have a great product.
What problems is the product solving and how is that benefiting you?
Customer Satisfaction metrics to show our Customers the value they receive through our product!
Qualtrics is intuitive
What do you like best about the product?
this is a major upgrade from previous surveying tool. Easy to save work and share with employees.
What do you dislike about the product?
I have found it hard to personalize the app
What problems is the product solving and how is that benefiting you?
collecting data from all contracts.
Recommendations to others considering the product:
1Give it a try
only one month exp
What do you like best about the product?
nothing right now qualtrics has been challenging
What do you dislike about the product?
so far bad experience but new to our company
What problems is the product solving and how is that benefiting you?
cust sat is our goal
Recommendations to others considering the product:
none
Best customer experience platform out there
What do you like best about the product?
I love the customer service I get from Qualtrics. They help me find the answers I need
What do you dislike about the product?
I wish the tools were more robust for certain types of studies (i.e. conjoint)
What problems is the product solving and how is that benefiting you?
Brand tracking and customer satisfication surveys
Customer Experience
What do you like best about the product?
Creating the survey is easy and user-friendly. There are easy routing.
What do you dislike about the product?
There are some functions I wished you had like being able to copy display logic to use in other questions instead of rebuilding it.
Also, being about to print the survey flow or extract the survey flow to word or something
Also, being about to print the survey flow or extract the survey flow to word or something
What problems is the product solving and how is that benefiting you?
Being able to get customer experience data based on transaction is def helpful. We have used it to do a closed loop survey experience using email triggers and CRM integration.
Awesome Product!
What do you like best about the product?
I like that the software can be applied across our entire company. We use it for customer feedback, internal feedback, and to help better understand our staff.
What do you dislike about the product?
The data end is still a bit complicated.
What problems is the product solving and how is that benefiting you?
Understanding the customer experience and it's been eye-opening!
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