Qualtrics
Qualtrics LLCReviews from AWS customer
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Sr Manager Digitial Analytics
What do you like best about the product?
Great support online and through the support call system.
What do you dislike about the product?
User interface isn't great and the data reporting is a bit limited. I prefer to export raw data and either use Excel or Tableau to gain further insight.
What problems is the product solving and how is that benefiting you?
We have the CX product at my company but my team primarily uses Site Intercept. We use Site Intercept to collect passive feedback from customers and run daily reports to find, report and fix defects. The Site Intercept tool couple with a session replay tool can be very helpful for that purpose. We also use the software to more actively fire targeted surveys on a variety of topics.
Very easy to use product, but could be better from a predictive analytics perspective.
What do you like best about the product?
-survey design is very intuitive
-creation of reports can be done with a few clicks and a drag and drop
-Straightforward to integrate with CRM such as Salesforce
-creation of reports can be done with a few clicks and a drag and drop
-Straightforward to integrate with CRM such as Salesforce
What do you dislike about the product?
-text analytics can be improved. Currently using themes to analyze data but would like to see an NLP to assess sentiment of a text (positive, neutral, negative)
-with many vendors looking to AI and machine learning, would like to see models to help businesses identify customer churn and identify opportunities
-with many vendors looking to AI and machine learning, would like to see models to help businesses identify customer churn and identify opportunities
What problems is the product solving and how is that benefiting you?
-using qualtrics right now to fight fires and identify root cause issues with regards to CX
-trying to assess the financial impact of addressing those root causes
-Closing the loop with our customers
-Measuring NPS
-trying to assess the financial impact of addressing those root causes
-Closing the loop with our customers
-Measuring NPS
b2b
What do you like best about the product?
Super simple to use - for some of my non-data-centric team members they find it easy to get the data they need.
What do you dislike about the product?
the dislike/short comings of the product really our own for how it won't play nicely with some of our tech stack.
What problems is the product solving and how is that benefiting you?
voice of cusotmer
User friendly, mostly intuitive, clean design
What do you like best about the product?
I like that for the most part, Qualtrics is super user friendly and pretty intuitive. Anything I can't figure out on my own how to do, the customer service team is ON IT in terms of helping me and/or getting back to me in a timely manner with an answer.
What do you dislike about the product?
The only thing that I dislike is that I'm really not aware of how MUCH this software is capable of. There are so many ways you can use this tool and tweak things that you almost have to be an expert to get the most out of it.
What problems is the product solving and how is that benefiting you?
Right now we are trying to figure out how to improve the services that we provide to our clients, in addition to using Qualtrics on behalf of our clients. I continue to be surprised by how many different uses we can get from this software.
Recommendations to others considering the product:
If anything, the follow up support and customer service reps make it worth it!
Amazing insights
What do you like best about the product?
I like the various insights I am able to gather using Qualtric's tools
What do you dislike about the product?
So far none yet, but I am new I will let you know ;)
What problems is the product solving and how is that benefiting you?
Our engagment with our customers have been very spotty throughout the organizations. Some do better than others, but the Qualtrics we are able to better understand our feedback and drive actionable solutions.
Comprehensive and easy to use
What do you like best about the product?
It is best tool for the experienced researcher or CX professional to execute their Customer Experience Measurement program.
What do you dislike about the product?
none so far.. There is nothing I dislike so far
What problems is the product solving and how is that benefiting you?
obtain a deeper understanding of customer painpoints for specific touchpoints
Recommendations to others considering the product:
Highly recommended because it is easy to use and provides the flexibility you need to scale your program accordingly. Also provides excellent customer service support as needed
In love with Qualtrics <3
What do you like best about the product?
Super easy to use; very easy to explain to others, and the experience the respondents have is always smooth.
What do you dislike about the product?
nothing! i have no issues with qualtrics and dislike nothing (other than this question, that requires 40 characters)
What problems is the product solving and how is that benefiting you?
Tracking student engagement/finding experience gaps and starting the process of eliminating those gaps
I would recomend
What do you like best about the product?
that its simple and that there a very few open ended questions which make the responses easier
What do you dislike about the product?
too many open ended questions on surveys
What problems is the product solving and how is that benefiting you?
lots of problems with our websites
so far so good
What do you like best about the product?
The team! Our implementation team and sales and CSM managers have been so supportive and helpful!
What do you dislike about the product?
The platform feels a little enterprise-y. Why call surveys projects and not surveys?
What problems is the product solving and how is that benefiting you?
scaling analysis of survey responses to better correlate with finance and ultimately understand and improve the customer experience.
Online Surveys
What do you like best about the product?
I think that they are very simple and easy to use.
What do you dislike about the product?
I dislike the questions that the surveys contain. I think that people would benefit from official training from Qualtrics in order to maximize their surveys.
What problems is the product solving and how is that benefiting you?
Qualtrics lets me see, customer touch points. It also lets me put the results into a format that is better for analysis.
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