Qualtrics
Qualtrics LLCReviews from AWS customer
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Qualtrics Review
What do you like best about the product?
I love that the surveys are easy to create, you can use skip logic, and you can customize the survey links you send out.
What do you dislike about the product?
I dislike the export process when you are dealing with hundreds of responses. The data is not clean at all. It exports into a spreadsheet and not all of the date exports in a knowledgeable way.
What problems is the product solving and how is that benefiting you?
We use this to take registration for large scale events, applications for speaking positions, and to collect data.
Buy something else
What do you like best about the product?
I like the visualization tools in reporting
What do you dislike about the product?
The UI is clunky, platform is hard to use, communication with AEs and support is miserable
What problems is the product solving and how is that benefiting you?
Collect feedback. Realized we can use a cheaper software to achieve the same thing
Recommendations to others considering the product:
Buy something else
Voice of Customer Feedback
What do you like best about the product?
Ability to self manage and easily make changes, allows this tool to keep up.
What do you dislike about the product?
Can be time consuming at first, until the you learn the product and interface(s).
What problems is the product solving and how is that benefiting you?
Improving digital experience, with actionable insights. Ability to make changes easily.
Great for customized survey development
What do you like best about the product?
Developing survey questions of various types (check boxes, open answer, multiple choice, etc.)
What do you dislike about the product?
Nothing is to dislike, everything is self-explanatory.
What problems is the product solving and how is that benefiting you?
Developing surveys for market research or programming.
Help to start the process
What do you like best about the product?
From the demos I have seen and the interactions with our reps, I think that it will be much easier to start to evaluate the customer experience with the help of the tool than without. Right now we have weak surveys that we analyze poorly.
What do you dislike about the product?
Since we haven't actually used it yet, I don't know.
What problems is the product solving and how is that benefiting you?
Intititally we want to use the tool administer, process, share results, and drive decisions from family and student climate surveys.
Excellent
What do you like best about the product?
Morning sessions and speakers were outstanding. Breakout sessions were mostly very good.
What do you dislike about the product?
Crowds/crowd control. Have enough chairs for people. Have advanced sign-up for sessions so we can plan which sessions to attend and know if we can or not, plus you can put the more popular sessions in larger rooms. Have better/more detailed descriptions of sessions so I don't waste time on basic stuff or on stuff that doesn't apply to my needs.
What problems is the product solving and how is that benefiting you?
Surveys of Nu Skin Distributors and general population
First time attendee
What do you like best about the product?
I felt there was a lot of valuable information within the breakout sessions as well as beneficial networking
What do you dislike about the product?
it was challenging to be able to attend some of the breakouts due to volume of attendees. The 2nd day I was not able to make many of the breakouts I wanted to attend
What problems is the product solving and how is that benefiting you?
Our company is in its beginning stages of collecting customer experiences. Looking at ways to leverage the data collected as well as explore other platforms which may solve for challenges
Great product
What do you like best about the product?
Great way to manage tickets for various customer service issues submitted
What do you dislike about the product?
The price, which is an add-on to the regular Qualtrics Research Suite platform
What problems is the product solving and how is that benefiting you?
Managing customer service submissions
Recommendations to others considering the product:
Software is helpful when you have surveys to deploy
Qualtrics Customer Experience is AMAZING
What do you like best about the product?
Attention to detail. I don't feel rushed. Great listeners and willing to find answers and solutions to my problems
What do you dislike about the product?
Nothing! They are so driven to try to help!
What problems is the product solving and how is that benefiting you?
It helps me understand what people want and need
Recommendations to others considering the product:
this is simply the best. It is evolving to meet the needs of an evolving customer database.
Qualtrics Customer Experience Review
What do you like best about the product?
By far the most valuable feature has been the dashboards. I work at a science center on a collaborative visitor experience study with 20 other science centers, and our project is moving from grant-funded to a pay-in membership model. We have to convince these science centers to stay on board in our project! For many of our institutions, access to the dashboard was the tipping point. Being able to log in and see data monthly or quarterly is so powerful.
What do you dislike about the product?
There are some features in the dashboards that I would like to see, such as custom metrics that include medians instead of just mean. I also wish filtering by custom date was easier and did not assume your data were coming in real time.
What problems is the product solving and how is that benefiting you?
We want to give more people in our organization access to data and allow them to answer their quick questions without asking us to do more analysis.
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