Qualtrics
Qualtrics LLCReviews from AWS customer
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So nice to have everything at your finger tips
What do you like best about the product?
I like having everything in one dashboard so you do not have to jump from one social platform to another.
What do you dislike about the product?
I disliked the history view because it could get confusing
What problems is the product solving and how is that benefiting you?
Social media moderator. General questions.
Recommendations to others considering the product:
Take your time and explore the system.
Great option for self report measures for research
What do you like best about the product?
I like the easy navigation of qualtrics. You can easily move from one questionnaire to another and quickly generate reports to sort answers by frequency.
What do you dislike about the product?
The only problem I’ve experienced with qualtrics is that every once in awhile I will be unable to log in.
What problems is the product solving and how is that benefiting you?
I’ve used qualtrics for research and feedback to fine tune university programs.
A great survey tool
What do you like best about the product?
In-built functionalities to facilitate branching logic, adding questions of various types and live preview of your survey. Also, you can make quick changes to question sequences and can design skip rules and display logic on the go. The display logic and skip rules are visible against each question meaning that you can review the logic applied to the question without any efforts.
What do you dislike about the product?
It lacks some features when it comes to customization of the software and you need to rely on your javascript and jquery skills to overcome this drawbacks. You also need to have a strong HTML and CSS background if you need to make any changes since there aren't many Bootstrap or layout options available to choose from. Another thing which I dislike about this software is the need to rely heavily on the qualtrics community for writing of your custom code. Qualtrics doesn't provide a document enlisting the functionalities that can be achieved through the use of the software. You need to post your questions on the qualtric community portal each time you have a doubt. Even the coding that needs to be done in javascript or jquery can't be done on your own since the software providers haven't provided a document about the syntax differences that exist.
What problems is the product solving and how is that benefiting you?
We are designing a survey using this software to collect data from the targeted crowd, which will be conducted as part of an ongoing research project.
Excellent tool
What do you like best about the product?
The ease of communication, very practical for managing my social networks at the same time
What do you dislike about the product?
I don't dislike anything, so far it has worked perfectly for me.
What problems is the product solving and how is that benefiting you?
Day-to-day tracking of each of our clients in a single tool
Great tool for data collection and communication
What do you like best about the product?
We are currently using Qualitrics CX suite with Visualize dashboards. The survey platform is easy to set up and use. It also provides the easy integration with Salesforce in very easy click-to-setup manner. Visualize dashboards are a bit complicated but once you understand the logic, it gives you very nice idea about your research and where your campaign stands.
What do you dislike about the product?
The main issue is deliverability and response rate. It is very hard to get the detailed information on bounced reports through customer care and you cannot just download the status from the platform or Target Audience. Everything requires additional steps in preparation which are easy to miss. For example, embedded data is not synced from Target Audience with survey platform and Visualize after the invitation for survey is sent, which minimizes the value of Target Audience investment. Also, TA does not provide the global opt out list, so if you have duplicates in the next links and you cannot merge the records for one or another reason, it will be sent anyway to the final users. Thank you email does not support custom from email if you want to use it in different languages, it is supported only for primary language. Recoded values do not always export to SFDC the way you expect.
What problems is the product solving and how is that benefiting you?
We are using Qualtrics for NPS relationship survey. The main benefits include ability to set-up by ourselves without IT involvement and Visualize dashboards are very helpful for on-spot analytics.
CX social tool for social networks
What do you like best about the product?
It is an advanced tool to evaluate social networks not only quantitatively, but also qualitatively, it has more than 300 widgets, with excellent functions, it has features such as:
1. automation
2. tags in reports
among others.
1. automation
2. tags in reports
among others.
What do you dislike about the product?
It has so many widgets that sometimes it is difficult for us to read the reports, it is difficult for us to extract the forum posts.
What problems is the product solving and how is that benefiting you?
gives us the benefit of being able to see the comments that our customers have
Best customer service by Qualtrics
What do you like best about the product?
On call support from their team is the best experience
What do you dislike about the product?
Nothing. their service is very easy and understandable
What problems is the product solving and how is that benefiting you?
I could solve problems that I face while designing questionnaires.
good responsible service
What do you like best about the product?
updates, webinars, collaboration in general
What do you dislike about the product?
reporting section, search function, metrics for AHTs intransparent
What problems is the product solving and how is that benefiting you?
customer service handling through CX
Qualtrics
What do you like best about the product?
The platform is user friendly and I’ve never had any problems connecting to or interacting with the program
What do you dislike about the product?
I have yet to find anything that I dislike about this platform I would definitely recommend it to other coworkers and other companies
What problems is the product solving and how is that benefiting you?
It is good for both companies and classroom use as you can easily gauge consumer experience and preferences
Work Surveys
What do you like best about the product?
Makes taking surveys easy and quick without the hassle.
What do you dislike about the product?
This software is actually extremely easy to use.
What problems is the product solving and how is that benefiting you?
Customer feedback
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