Qualtrics
Qualtrics LLCReviews from AWS customer
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Mostly love, kinda hate relationship
What do you like best about the product?
Insights, commenting, sentiments, approvals, tags, AI and set up. I also like the timeline feature and search features. You can pull a post from certain dates with keywords. I really like that but I want to give you guys an A+ review and it says it needs more words which isn't that great since I don't have much more to say about it. It beats facebook admin, my last job I just had the fb admin tool and this is the best improvement and am able to review all of my pages like twitter instagram facebook and our multiple accounts for different countries which is really great.
What do you dislike about the product?
HIDE CONFIRMATION (y/n) POP-UPs, the bain of my existence. Just give us the option to turn that feature off so I can hide bad comments faster, shoot.
What problems is the product solving and how is that benefiting you?
The sentiment is big, gives qualitative data on our social post.
Recommendations to others considering the product:
It's the best I've used and I like it a lot to use every day of my life. It has saved me so much hassle
Great customer success team
What do you like best about the product?
reporting and the ability to see everything with one click
What do you dislike about the product?
Sometimes the reports can take a long time to load
What problems is the product solving and how is that benefiting you?
we have a ton of Facebook pages and this helped us manage them
All the bells and whistles at your fingertips
What do you like best about the product?
The ease of use and training. Support is fantastic and very knowledgeable.
What do you dislike about the product?
Filters take awhile to get to know well how to use.
What problems is the product solving and how is that benefiting you?
Voice of your customer on all social fronts.
Recommendations to others considering the product:
A great partner in learning your company's social voice.
Insight on CX Social
What do you like best about the product?
The reports we run at the end of each week to analyze what our customers contact us about and through which site they use the most. Also, the way to create tags is super easy and I love that you can sort them by color.
What do you dislike about the product?
If you type in a tag wrong, it will automatically mark that message with that incorrect tag. If I mean to tag something as home delivery but write "hime delivery" instead, I wish CX Social would have a pop up and ask something like, "do you mean Home Delivery?"
What problems is the product solving and how is that benefiting you?
With CX Social, we are finally able to see what our customers are reaching out to us about on a weekly, monthly or daily basis with the tagging feature.
Recommendations to others considering the product:
Get the proper training first
CS Social Review
What do you like best about the product?
The ease of being able to respond to posts from hundreds of pages
What do you dislike about the product?
Sometimes, posts will not come through until hours or days later, unless you are constantly refreshing the page.
What problems is the product solving and how is that benefiting you?
Managing over 300 business pages has become streamline
Extremely Useful
What do you like best about the product?
I love using qualtrics, there is so much versatility in the use of the software. I can do so many different survey functionalities in this software. There are so many features which all work seamlessly together.
What do you dislike about the product?
The only thing that I don't like is the fact that Qualtrics is not forthcoming about updates to their services before they happen and don't outline them when they do happen. Often times the updates break some surveys and because I don't know what they did, it takes forever to figure out what happened. Qualtrics support is unhelpful in this regard.
What problems is the product solving and how is that benefiting you?
We use Qualtrics for customer experience, NPS scores, and employee experiences. There are a lot of benefits in each of these areas.
Recommendations to others considering the product:
Qualtrics is headed in the right direction, but customer support is lacking and leaves much to be desired.
Great for managing large social media teams
What do you like best about the product?
The reporting and analytics platform were great with accessing key metrics and making it relate to specific campaigns.
What do you dislike about the product?
While it did have impressive features, I felt it had trouble keeping up with events in real time and had which led to operational issues. The steep price could also make it unsuitable for smaller companies.
What problems is the product solving and how is that benefiting you?
With Insights we have a very wide view of how our engagement metrics are doing. Their customer care is perfect. They're in the other side ready to answer your questions and to solve any problems. They have a very fast improving rate so are practically receiving new features every other day.
Recommendations to others considering the product:
Definitely consider this product if you're a larger company. The ease of use and the customer support behind it, helps immensely. However, with the steep price I wouldn't recommend it for smaller startups.
Good examples of used cases for Clarabridge software
What do you like best about the product?
Example overview of new features available in the next version of the software. Some good examples of used cases for insight.
What do you dislike about the product?
The schedule (timing not the order) was not followed on Wednesday 17th.
What problems is the product solving and how is that benefiting you?
Customer experience.
« Parlez-vous français? »
What do you like best about the product?
Smart filters are great. Our customers are multi lingual and with CX Social, the content is analyzed by the smart filters and dispatched to the right people who speak those languages. Instead of organizing ourselves around social networks, CX Social allows us to organize our social media according to our needs.
What do you dislike about the product?
Small delay between post and availability
What problems is the product solving and how is that benefiting you?
CX Social has allowed us to gather all our social media channels in different languages into one tool. The smart boxes allow us also to make sure that our social media specialists can have direct access to the content that is most révélant to them. With the smart boxes, we are also able to differentiate intereactions caused by regular posts from those caused by our advertising campaings, giving us an organic perception of the feelings generated by those campaigns.
Recommendations to others considering the product:
Because CX Social gathers all our social media, we are then able to decide how we are going to manage them according to the filters that best suit our company organization<
Simple to use for survey
What do you like best about the product?
the function like skip logic, display logic work amazing.
What do you dislike about the product?
The testing of email is not so user friendly.
What problems is the product solving and how is that benefiting you?
survey help us to understand our audience.
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