Qualtrics
Qualtrics LLCReviews from AWS customer
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powerful data
What do you like best about the product?
All the preformatteded data slices good graphics
What do you dislike about the product?
the high level view is a bit overwhelming.
What problems is the product solving and how is that benefiting you?
development of outreach tools that meet customers where they are
Thoughtfull insights
What do you like best about the product?
Text Phrases and Graphical navigation view
What do you dislike about the product?
Learning curve. It requires deep learning curve about different aspects of this product.
What problems is the product solving and how is that benefiting you?
Future product upgrade road map
Simple, and Powerful!
What do you like best about the product?
Ease of use, yet tons of options to customize
What do you dislike about the product?
I haven't found anything yet that I dislike :)
What problems is the product solving and how is that benefiting you?
Listening to the voice of the customer
Qualtrics is great survey software
What do you like best about the product?
The website/software is relatively easy to use. I previously was a SurveyMonkey user, since we switched over to Qualtrics, I have found it easier to use than SurveyMonkey and use it more.
What do you dislike about the product?
I initially had trouble moving my surveys from SurveyMonkey to Qualtrics, it would be nice if there was an easy import feature. I ended up recreating the surveys I needed.
What problems is the product solving and how is that benefiting you?
Mostly we use it for registration
Qualtrics
What do you like best about the product?
What I liked most about qualtrics, is that they were started up by BYU students out of Provo, and made something awesome. It is a professional survey site, that isn't ghetto like surveymonkey or the other free survey sites.
What do you dislike about the product?
I really don't have much to dislike about them!
What problems is the product solving and how is that benefiting you?
Using a survey site helped us identify the problems in our business that we needed to address!
Recommendations to others considering the product:
We had a new account rep every few months, and I never knew who I needed to talk to when I had questions. Really high turnover in the sales department?
This tool saved us!
What do you like best about the product?
The tagging feature allows you to create very rich data. It is also easy to look at individual performance which allows for better development opportunities.
What do you dislike about the product?
The approval workflow is really the only downside to this platform. There is not enough notification when items are waiting for approval. In addition, users are only notified when their post is rejected (no indication of successful approvals). Some of my team have found this "negative only" feedback discouraging.
What problems is the product solving and how is that benefiting you?
CX Social has given my team a set way of working, that makes the transition to working as a member of this team quick and easy! It also makes reporting a breeze. I have changed roles but still work with the social team because they are easily able to identify customer trends.
Great for social demographics
What do you like best about the product?
Very easy to schedule posts on different social channels and reply to message promptly. Also allows you insight into your social demographics which is really handy for understanding your customer base.
What do you dislike about the product?
Not integrated very well with Instagram - can't schedule posts for this or receive messages. Can use emoticons in posts when on desktop.
What problems is the product solving and how is that benefiting you?
Ability to use social as an effective customer contact channel. Also ability to see who is using our social and tailor our content to suit them.
Recommendations to others considering the product:
Very good for insights, not good for Instagram monitoring
Nice, quick and clean
What do you like best about the product?
Be able to search for customers and posts with ease with the search and filter system
What do you dislike about the product?
The delay in bringing in replies to customers, you can only see your replies in the history, you have to wait before it comes in the main view
What problems is the product solving and how is that benefiting you?
Allows us to monitor and track the performance of our agents
Best Social Media Management Tool
What do you like best about the product?
It's very user friendly management software for social media with more than expected features in it.
What do you dislike about the product?
It's bit expensive when price is compared to other social media management tools
What problems is the product solving and how is that benefiting you?
SLA was one of the major issues
Canned responses really helps agents to quickly reply to the customers.
Detailed reports in different aspects is really helpful in management reporting.
Canned responses really helps agents to quickly reply to the customers.
Detailed reports in different aspects is really helpful in management reporting.
Recommendations to others considering the product:
It's a perfect tool for social media management for large companies
CX For Social Media Care
What do you like best about the product?
CX is extremely user friendly. The ease of use after a single walk through speaks to its efficiency. I absolutely love the reporting widgets. so easy to create a quick chart to show me insight on a hot topic that's blowing up on Social media! The internal chat function helps me keep in touch with my team and its too easy to email a business partner in marketing a post they need to see right away. I cannot get enough of this platform!!!
What do you dislike about the product?
Lately there have been some latency issues. No one likes that. However, After subscribing to their Support team alerts, I know about an issue before its actually become a problem for my business.
What problems is the product solving and how is that benefiting you?
The smart tags have increased our insight on what conversations members are having with us. This information partnered with our Marketing team helps us realize where we should focus our efforts.
Recommendations to others considering the product:
Give it a try. It'll make your workload manageable. You wont regret it!
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