Qualtrics
Qualtrics LLCReviews from AWS customer
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The tool is very robust with lots of good reporting elements.
What do you like best about the product?
I enjoy being able to show different reports.
What do you dislike about the product?
The UI and the lag on the categorization screens can be better.
What problems is the product solving and how is that benefiting you?
We have a client that has used them to understand churn in their business.
Great tool for aggregating social media comments
What do you like best about the product?
I like that it pulls social media comments and messages into a single inbox, which saves time.
What do you dislike about the product?
How Clarabridge Engage calculates engagement rate is incorrect. It should calculate it like how the social platforms do. I'd also love for the platform to include more Instagram analytics.
What problems is the product solving and how is that benefiting you?
I am trying to solve the issue of replying to consumer comments in an efficient manner. I'm also looking to track and understand performance on social media.
Works for multi-team community management
What do you like best about the product?
I like how easy it is to tag content and send to other teams.
What do you dislike about the product?
I dislike the insights section. I think it could be more robust.
What problems is the product solving and how is that benefiting you?
Community management has been easier with the ability to tag other teams for review and responses.
Clarabridge Engage
What do you like best about the product?
Performance Management
Permissions control
Stream aggregator
Tagging and social listening
Permissions control
Stream aggregator
Tagging and social listening
What do you dislike about the product?
The seat cost is astronomical. It is too much money.
What problems is the product solving and how is that benefiting you?
Better understand of feedback from our Socials Pages and quick resolutions to issues for our users who write in on social
Great for evaluations and responses
What do you like best about the product?
For events and classes we would use this as a survey generated more than anything. We really liked the ease of setting survey's up, sending them out, and tracking who responded or not. The software is user friendly, except on the back end building the surveys out. This is a more advanced tool than a free one that you can find of course. It has more bells and whistles than other survey accounts. You are able to dig into and use for evaluation and research purposes.
What do you dislike about the product?
We no longer use. Messy system and administration experience. I wish that it was easier to track your results for participants responses. Even when we tried to formulate the surveys, it made it difficult to plot where the questions would be placed even though we put them in order, it didn't always map out how we wanted. Another dislike is that it is expense to upkeep and maintain. The ranking option in my opinion, didn't really matter, it through the questions in random order and the follow up for certain questions (logic) was thrown off. Training can also take a while for new users.
What problems is the product solving and how is that benefiting you?
We realized the impact was that the system took care of everything for us. It ran analytics and results in an excel when we needed it. We would always use this to gauge where students were at with their courses, new events we were thinking about, and rating upgrades on in house items.
Recommendations to others considering the product:
I would recommend this system, depending on what you are needing of course. It might work better that you use a free software like survey monkey or something.
Easy to use
What do you like best about the product?
Easy for my agents to use and for me to see the global picture of what’s happening
What do you dislike about the product?
Don’t like that review sites aren’t included like Trip Advisor. Also wish there was a better way for my team to get up to speed on the available features so we could get the full benefit
What problems is the product solving and how is that benefiting you?
Social care for sure. Also starting to provide info from social out across the company to help improve CX by starting with what matters to customers most
Recommendations to others considering the product:
It’s a powerful tool IF you have the manpower to set it up and maintain it properly
Great for evaluations and responses
What do you like best about the product?
For events and classes we would use this as a survey generated more than anything. We really liked the ease of setting survey's up, sending them out, and tracking who responded or not. The software is user friendly, except on the back end building the surveys out. This is a more advanced tool than a free one that you can find of course. It has more bells and whistles than other survey accounts. You are able to dig into and use for evaluation and research purposes.
What do you dislike about the product?
We no longer use. Messy system and administration experience. I wish that it was easier to track your results for participants responses. Even when we tried to formulate the surveys, it made it difficult to plot where the questions would be placed even though we put them in order, it didn't always map out how we wanted. Another dislike is that it is expense to upkeep and maintain. The ranking option in my opinion, didn't really matter, it through the questions in random order and the follow up for certain questions (logic) was thrown off. Training can also take a while for new users.
What problems is the product solving and how is that benefiting you?
We realized the impact was that the system took care of everything for us. It ran analytics and results in an excel when we needed it. We would always use this to gauge where students were at with their courses, new events we were thinking about, and rating upgrades on in house items.
Recommendations to others considering the product:
I would recommend this system, depending on what you are needing of course. It might work better that you use a free software like survey monkey or something.
Some good features
What do you like best about the product?
I like that I can upload a contact list and then send emails to the list directly from within Qualtrics.
What do you dislike about the product?
I still think the interface is unnecessarily cluttered. It's usable but it's less intuitive than some competitors
What problems is the product solving and how is that benefiting you?
Managing elections and communications with members
Recommendations to others considering the product:
Expect that users will need some help adjusting to the interface
*Almost* everything I need
What do you like best about the product?
The dashboards, automation recipes and smart folders are amazing
What do you dislike about the product?
No SSO and often runs slow at peak times.
What problems is the product solving and how is that benefiting you?
Being able to share what's happening on social with the wider business, and also monitor for outages/issues that we need to be aware of quickly.
CX Social Review
What do you like best about the product?
I like the ease in which we can use the platform and its ability to accommodate our 300 social pages.
What do you dislike about the product?
The platform can be glitch-y at times and this hinders our ability to help customers quickly and streamline the process.
What problems is the product solving and how is that benefiting you?
We are able to oversee a large number of pages that was difficult when using other platforms as most do not have the capability to handle over 300 pages.
Recommendations to others considering the product:
Take the time to set up your account to what works best for you. There are a lot of customization options.
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