Qualtrics
Qualtrics LLCReviews from AWS customer
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Easy, fast and reliable.
What do you like best about the product?
The easy way of using, less lagging and very accurate, I'd recommend it for all my collages
What do you dislike about the product?
the way of showing replies, deleted replies still exist which takes long time for me by replying.
What problems is the product solving and how is that benefiting you?
shipping company experience using Facebook, Twitter and Instagram.
Complex Tool to Manage Social
What do you like best about the product?
I like that you can collate all of your accounts into one and assign certain sentiments to different people. I like the tagging and the auto tagging.
What do you dislike about the product?
I feel like some of the features are not as intuitive as I wish they were. I had a really hard time connecting multiple Facebook accounts where I am an administrator. It could've been on Facebook's end but it took several months to resolve.
What problems is the product solving and how is that benefiting you?
Being able to pull metrics on sentiments - I would like to dig in deeper into those tools. I feel like I am just scratching the surface.
Recommendations to others considering the product:
I recommend it heartily!
Social media manager review
What do you like best about the product?
I like that I can engage with customers via social on a device besides my phone.
What do you dislike about the product?
I'd like to be able to save and categorize customers so I can maintain relationships with them and know more about them.
What problems is the product solving and how is that benefiting you?
cx response
Love the featuures, want UX to be cleaner
What do you like best about the product?
Monitoring capability ( the variety and quality of streams)
What do you dislike about the product?
Cluttered inbox design. Need to be more minimalistic in design
What problems is the product solving and how is that benefiting you?
Community management and customer service.
Just getting started
Just getting started
Decent community management tool
What do you like best about the product?
Clear UX.
Great live chat support.
Pulls all Connect of comments and posts, even comments on Instagram dark posts.
Great live chat support.
Pulls all Connect of comments and posts, even comments on Instagram dark posts.
What do you dislike about the product?
Sometimes the ‘filtering’ of posts doesnt really work. Harder to manage multi countries/ multi language comments.
What problems is the product solving and how is that benefiting you?
Int. Community management
Positive review
What do you like best about the product?
System simplifies access to all social media platforms into 1 place.
What do you dislike about the product?
There seem to be some downtimes where you cannot access the system at random times
What problems is the product solving and how is that benefiting you?
Becoming more efficient in managing social media and responding to posts
Recommendations to others considering the product:
None
So far so good
What do you like best about the product?
I like how organized the different social media platforms are
What do you dislike about the product?
I dislike how long it takes things to load and that I have to refresh a page just in case I missed something. I also have to log onto Facebook and edit comments from there because Clarabridge doesn't always have ALL the comments/feedback/etc
What problems is the product solving and how is that benefiting you?
The benefit is being able to do it all in one place. Instagram, Twitter, Facebook. It's very time efficient.
Recommendations to others considering the product:
refresh your page a lot and ALWAYS double check the actual social media platforms. Some things fall through the cracks
Overall good tool with great potential
What do you like best about the product?
Out of the box, Clarabridge has a good algorithm for tagging different verbatim comments with generally accurate positive/negative/neutral sentiments. This gave us instant visibility into our users perceptions of our platforms & understanding of what was driving our NPS, a capability we didn't have before. It's also a quick & easy way to spin up basic dashboards. The level of service we receive is also great, as Clarabridge is always responsive to our needs. They have also come onsite to deliver some really helpful trainings for the team.
What do you dislike about the product?
It was really tricky to connect to our data warehouse. It took analysts weeks to build the pipelines, & they are very intermittent & often break. In addition, the tool has very little flexibility in its dashboarding capability, so we ultimately need to use other tools for presenting insights to our stakeholders. We also noticed some latency when there is too much data. The other thing is that since the tool is not widely adopted across the industry, it's not necessarily a transferrable skill.
What problems is the product solving and how is that benefiting you?
We have established listening posts across all of our platforms - Help Center, Community Forum, Social Media, & through our general user survey. Clarabridge Engage helped us quickly turn open-ended feedback into insights that helped us with understanding how to improve UX, content, & usability in the platforms.
Recommendations to others considering the product:
It's good only for social media - for other platforms like help centers or communities, it might not be the best tool.
Clarabridge Review
What do you like best about the product?
I like the customization available to cater the tool to your specific uses and needs.
What do you dislike about the product?
There are a number to glitch-y moments that slow down productivity and can be frustrating.
What problems is the product solving and how is that benefiting you?
We are able to house all of our 300+ account pages within the platform which is so great and effective.
Clarabridge
What do you like best about the product?
I really enjoy the quick view of the overall number information in Clarabridge compared to the previous system used for our company.
What do you dislike about the product?
There is nothing I currently dislike about Clarabridge. I currently only have to compare this system to our previously used system and this is working seamlessly better than our previously used.
What problems is the product solving and how is that benefiting you?
The response times are in real time, we are able to get real time information to provide efficiency and response times to the overall company to meet all response expectations.
Recommendations to others considering the product:
I would strongly suggest taking just a few extra minutes out of the day just to see all the additional information and features that can be done within Clarabridge. I learn a new skill with this program every week!
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