We mainly use Qualtrics Customer XM for customer compliance, mentioning in social media what they're talking about us and how our rivals are talking about it. We use the solution for survey management and have multiple surveys conducted through Qualtrics Customer XM.
Qualtrics
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Best tool to design surveys
What do you like best about the product?
Best way to design surveys, there are multiple things we can do with the tool like dashboard, ticketing, workflows etc.
What do you dislike about the product?
Navigation in between pages moving questions up and down
What problems is the product solving and how is that benefiting you?
Providing data insights
The support to get us started was incredible
What do you like best about the product?
It is very nice aesthetically and the processes to get more information from those who were surveyed are simple, We can also find and correct low scores that are accidentally left.
What do you dislike about the product?
I think contact management could be better, and some more flexibility to manage and report on different segments would be useful.
What problems is the product solving and how is that benefiting you?
They are extremely responsive and very patient with some of the questions I have, . We have received what our company needed at this time with this tool.
Intuitive, flexible and very reliable platform. Recommended
What do you like best about the product?
I love that it provides great dashboards that allow you to track results in real time.
What do you dislike about the product?
There is nothing that really bothers me about this tool, it has some flaws like every tool.
What problems is the product solving and how is that benefiting you?
Provide customers with the opportunity to provide real, direct feedback. It generates very detailed and precise reports that help managers choose the correct strategies for the greatest benefit of the company.
Creates a high level of customer satisfaction and builds a long-term relationship
What do you like best about the product?
I like that Qualtrics Customer dashboards provide real-time customer information to every responsible person in the organization.
What do you dislike about the product?
I don't dislike anything about this platform, in all my time of use, I have never seen any type of problem.
What problems is the product solving and how is that benefiting you?
It helps us maintain a strengthened and improved reputation as a customer-oriented and service-oriented company.
Designed to improve processes, digital properties and increase customer lifetime value
What do you like best about the product?
I like this software for its basic data visualization and project management capabilities, it allows users to track project progress and also manage multiple projects effectively.
What do you dislike about the product?
The truth is that I like everything about this software, it adapts perfectly to our work needs.
What problems is the product solving and how is that benefiting you?
It helps us guide frontline teams to know what aspects of projects they should focus on so they can better serve clients.
The solution can be used for survey management, but its integration with Salesforce should be improved
What is our primary use case?
What is most valuable?
The most valuable feature of Qualtrics Customer XM is the survey, which is very user-friendly and designed as a drag-and-drop item.
What needs improvement?
The solution's integration with Salesforce should be improved. Nowadays, every CRM system is adopting Salesforce.
For how long have I used the solution?
I have been using Qualtrics Customer XM for a few months.
What do I think about the stability of the solution?
Qualtrics Customer XM is a stable solution.
What do I think about the scalability of the solution?
Qualtrics Customer XM is a scalable solution. Around 100 users are using the solution in our organization.
How are customer service and support?
The solution's technical support team is good.
How was the initial setup?
The solution's initial setup is straightforward.
What about the implementation team?
We sought the help of an implementer to install the solution.
What was our ROI?
You cannot directly get a return investment with the solution, but positive customer feedback can increase our brand value.
What's my experience with pricing, setup cost, and licensing?
We need to pay a yearly licensing fee for Qualtrics Customer XM, which is expensive.
What other advice do I have?
Qualtrics Customer XM is deployed on-cloud in our organization.
Qualtrics provided experience management scientists, developers, and technical persons for the solution's implementation. They also have a certification program where they can upskill the internal team to run Qualtrics Customer XM.
I would recommend Qualtrics Customer XM to other users.
Overall, I rate Qualtrics Customer XM a seven out of ten.
An amazing experience that we have had ever.
What do you like best about the product?
They were very helpful since the begining of the project and they helped us achieve our goals in an effective manner. The service after delivery was quite commendable.
What do you dislike about the product?
Till now, there isnt anything that has bothered us. Whenever we have any queries we get the answers before the expected TAT and sometimes they help us beyond their office hours.
What problems is the product solving and how is that benefiting you?
The feedback analytics is very useful and very effective in what we do. We have been using it quite some time now and we havent faced any issue in it. Plus, the reports generated is very accurate and it helps our board members to make their business decisions in a startegic way.
It's amazing good service love it
What do you like best about the product?
Qualtrics customer experience of me is very good i have no problem
What do you dislike about the product?
The response is little bit late i think they should work on this
What problems is the product solving and how is that benefiting you?
Experience management system related problems
I have 4 years of experience using Qualtrics EX, CX and Core Platform
What do you like best about the product?
Survey setup is quiet streamlined. Platform gives more emphasis to ease of survey design and also has multiple avenues with which you can distribute survey. It also gives more control to design the survey flow and also add advanced logic.
What do you dislike about the product?
There are quiet few limitations when it comes to Customer Experience module. There are few widgets such as heatmap that is disabled also there is no other way to scale number set questions in this module. Custom calculations enable scaling but the effort required could be reduced if we have scales to assign for number set questions. Dashboard creation can be made more advanced to be more in line with dashboarding capabilities of data visualization tools such as Tableau or PowerBI. I think dashboard can use some more new exciting features and capabilities.
What problems is the product solving and how is that benefiting you?
Qualtrics CX module has helped our organisation listed to our valued clients and adapt business solutions which have greatly improved the customer satisfaction with the company.
Magnificent tool to analyse the customer behavior
What do you like best about the product?
It is easy to learn and incorporate and provides an end-to-end solution to analyze the customer's behavior using interactive dashboards
personalized surveys for any topic-specific
using great models to analyze the trends from sample space
personalized surveys for any topic-specific
using great models to analyze the trends from sample space
What do you dislike about the product?
tho it is a great and useful tool, costing is an issue research firms look for comparatively low-cost solutions
provides a wide range of questions including different scales and visualization it should be more specific and basic leading to analytical statics
provides a wide range of questions including different scales and visualization it should be more specific and basic leading to analytical statics
What problems is the product solving and how is that benefiting you?
We used to track the various customer experience KPIs in our organization using this tool and report to the higher level management which further leads to relevant decision-making on the trends observed, hence we use it as a customer experience track and reporting too.
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