The primary use case for utilizing Qualtrics Customer XM revolves around data collection through various surveys conducted across different target groups. We use multiple methodologies, such as face-to-face interactions or technical interviews. The collected data can be viewed in real time on a dashboard, allowing stakeholders from various departments to access and analyze the data efficiently.

The most valuable feature of Qualtrics Customer XM is being a one-stop solution. It allows seamless data collection, analysis, and presentation without downloading or switching between different tools. Moreover, the platform offers modular and programmable features that simplify complex tasks, even for users without an IT or programming background.

Certain limitations could be addressed in the product. For example, when implementing surveys for diverse product ranges or categories, the platform needs help to adjust questions based on user responses dynamically. They could improve this particular area.

It is a stable product. I have encountered minimal downtime, with only one occurring around a year and a half ago. The support team proactively informs users about any upcoming updates within the server.

Our organization has 15 to 20 Qualtrics Customer XM users.

From the client side, we have granted them access as well. So they are utilizing it, and it must be for approximately 25 individuals. Therefore, around 50 personnel use the contracts.

It is a scalable product. The scalability primarily depends on the product purchased from Qualtrics, as different products may limit the number of users or data responses. However, these limitations can be extended based on the organization's requirements.

I have contacted the technical support team multiple times, particularly during the initial stages. They have been highly responsive, assisting various channels such as their website or direct communication.

The initial setup and installation of Qualtrics were straightforward. Being a web-based service, users only need to log in with their credentials obtained after purchasing a product from the Qualtrics website. There is no elaborate setup process required.

Our company opted for Qualtrics primarily based on client preference. The specific XM module favored by our client led us to choose Qualtrics for our data collection and analysis needs. While other in-house software solutions are available, their alignment with our client's preferences and requirements made Qualtrics the preferred choice for our organization.

If you're considering using Qualtrics for the first time, I suggest you try it. However, before deciding, it's important to consider the pricing aspect. The cost can vary depending on the company and its specific needs. Qualtrics might be expensive for personal use, and alternative free solutions such as Google Surveys or some cybersecurity platforms offer affordable options. However, Qualtrics provides a comprehensive solution that encompasses data collection, analysis, and reporting. It's particularly beneficial for organizations with multiple users who must collaborate on data analysis and reporting. In terms of the cost-benefit ratio, it's worth the investment.

Based on my experience, I would rate Qualtrics Customer XM as nine out of ten. While there are certain limitations regarding questionnaire customization, the platform excels in service quality, stability, and reliability. Its comprehensive features and ease of use make it a valuable tool for efficient data management and analysis, contributing significantly to our organization's operations. While Qualtrics itself may not directly integrate with other customer systems, solutions can facilitate the implementation of surveys or studies on various platforms.

I used the solution for undertaking research or setting up surveys and questionnaires. I also used it quite a lot as a lecturer to get students' information through forms.

The solution is very simple to use. It's easy to understand the interface, results, and analysis.

The solution should add more visual-type elements or image-based question approaches.

Delighted by Qualtrics is a stable solution.

Delighted by Qualtrics is a scalable solution. The solution was provided to us at the university, and around 300 users were using it.

The solution’s initial setup was straightforward.

The solution is fairly expensive, but it would be money well spent.

I was using the cloud version of Delighted by Qualtrics. I used the solution mostly for educational purposes. I used it for feedback after seminars, lectures, and assessments. The students can use the solution pretty quickly. We got a good response rate with Delighted by Qualtrics. The university decided to use the solution for data security and ease of use.

I would recommend the solution to other users because it is better than similar products in terms of reliability and usability.

Overall, I rate the solution ten out of ten.

The tool's most valuable feature is its simplicity and standardization. The consistent look and feel across surveys make it easy to use and provide a sense of simplicity. Once I've navigated through it for one survey, I feel confident I can efficiently handle the next hundred surveys. The intuitive interface contributes to the overall ease of use.

The reporting and statistical analysis in Delighted by Qualtrics have proven extremely simple and easy to consume. For instance, during employee engagement surveys at SAP, the generated reports highlight positives and areas that need improvement. The simplicity and ease of consumption make it accessible for individuals, even those who may not be people managers. This user-friendly aspect ensures that sharing feedback and insights with teams remains a straightforward process should the need arise.

A standout feature for me while developing surveys in the product was the flexibility the tool provides in crafting questions and options. The platform uses basic JavaScript coding for diverse branching scenarios and incorporates various question types and option categories. This flexibility was invaluable during our survey-building endeavors. For instance, we created dynamic branching based on respondents' answers. If a respondent answered negatively, we could further inquire about the specific reasons behind their response, enabling multiple levels of branching.

I suggest to the Delighted by Qualtrics development or R & D team to consider incorporating advanced AI capabilities into their platform. In the current trend where AI is being integrated into various tools, introducing features that enable users to generate surveys efficiently through conversational interfaces or minimal instructions would be a significant advancement.

My company has 100,000 users.

As a user building a survey for my product, I have reached out to support teams and the governance team, particularly those managing legal aspects. This engagement was necessary to ensure compliance and address any legal considerations related to the surveys. Meanwhile, I have yet to reach out for support as a survey giver personally. They have been able to solve the issues and remove the obstacles.

If someone wants to use Delighted by Qualtrics for the first time, I advise them. It is simple, consistent, and intuitive in its appearance and placement of UI elements. The user-friendly design ensures that users feel safe while navigating the platform. I rate it a nine out of ten.

We use the solution to run surveys on behalf of our customers.

The solution understands statistical significance. You can capture the same interface where we're programming and hosting the surveys.

The graphical analytics tools are clunky and challenging to use. We are dealing with the raw data and exporting it to build our data visualization.

We do many surveys, and getting those to appear the way we need them is hard. It would be easier to send a hyperlink to a client with a beautiful dashboard.

I have been using Qualtrics Customer XM for two years.

I rate the solution’s stability a nine out of ten.

I rate the solution’s scalability a seven out of ten.

I’ve used SurveyMonkey, Vision Critical, and Confirmit. We opted for Qualtrics because it has an easy-to-use interface with little training.

The initial setup is very straightforward.

We have two returning customers for the solution.

You have to buy a bucket of respondents. When you use those, you have to buy another bucket. Qualtrics could structure their license agreements. They could prefer an annual subscription to survey software vs. buying response buckets.

Qualtrics has an easy-to-use interface with a short learning curve, allowing you to focus your expertise on writing the best surveys and doing the best analysis.

Overall, I rate the solution an eight out of ten.

Qualtrics is an experience management platform with four major modules: customer, product, brand, and employee. Initially, we focused on customer experience, specifically call center feedback and agent productivity. Our main objectives were to measure customer satisfaction and NPS after every interaction, such as phone calls. We streamlined this process by automating the triggering of surveys for agents. Additionally, we utilized Qualtrics for gathering store purchase feedback in a retail setting. For instance, customers could provide feedback via kiosks placed in stores, where they could indicate their satisfaction levels using a color-coded system such as green, yellow, or red. We also implemented this feedback system in kiosks.

We also use Qualtrics for gathering online website feedback. It's particularly useful for assessing the effectiveness of our content, especially for one of our clients who heavily relied on blogs, articles, and other published content to drive engagement on their website. Essentially, Qualtrics enables us to receive feedback on content releases promptly. We utilize it not only for website feedback but also for support articles. While its primary application lies within customer support, we also leverage Qualtrics for marketing purposes. Specifically, we employ it for website and app feedback to ensure users have a seamless experience, prompting pop-ups to gather their feedback at various touchpoints, such as completing transactions. This initial usage expanded as we gained familiarity with the product, leading us to adopt it for employee experience management. This involves running annual employee engagement surveys, as well as studies focusing on diversity and inclusion, conducted every three to six months. These surveys allow us to monitor employee satisfaction, gauge their sentiment towards the work environment, and gather insights on their willingness to recommend the company to others. In essence, Qualtrics serves as a vital tool for collecting and analyzing workplace feedback.

There are different types of users: business users, end users, and decision-makers like CMOs and CFOs. Their satisfaction varies based on their roles and responsibilities. The flexibility of Qualtrics allows for easy adjustments to subscriptions, which contributes to user satisfaction and investment. This flexibility ensures users don't feel locked into the platform and can adjust their subscriptions according to their needs as they scale their business or expand into new areas.

From an end-user perspective, satisfaction stems from the rapid results obtained using Qualtrics. Moving from conceptualization to implementing a feedback program is swift due to the platform's efficiency. While there may be extensive research and survey preparation required, the technology itself enables a minimal time-to-market. This reflects positively on the robust support provided by Qualtrics, ensuring users have assistance whenever challenges arise.

The major feature of Qualtrics is prebuilt integrations, facilitating actionable feedback. It seamlessly integrates with messaging platforms, triggering automatic messages for employees to act upon customer feedback. These integrations are among its primary strengths, with numerous prebuilt options and easy setups.

The solution has an intuitive user interface, making it easy for new users to create and launch surveys. The complexity is abstracted in the backend, making the platform straightforward. Additionally, Qualtrics is full of open-source research. With AI-driven text analysis, the system provides actionable insights in simple language, eliminating the need for extensive manual data analysis.

Qualtrics needs to focus more on broader CX programs and customer experience. It is pioneering new feedback collection methods that integrate both employee and customer feedback to evaluate employee performance. This approach is good for enterprise businesses. Qualtrics could enhance its offerings for small-scale use cases, such as ad hoc feedback collection. Additionally, they could improve their go-to-market strategy and possibly develop their own IVR tool. While they already have a strong community, there's always room to provide more value to their customers.

I have been using Delighted by Qualtrics as a partner for four years.

Our issues are resolved. The stability is cool. Qualtrics has data centers distributed across the globe, which adds to its enterprise-level capabilities. I'm familiar with this because I've worked extensively with SAP, which acquired Qualtrics in 2018 for two billion dollars. The reason was the global reach, robust security measures, and other exceptional features it offers.

I rate the solution’s stability a nine out of ten.

The solution’s scalability is good. We use it for minimal use cases. We have less than ten users using this solution. Our customers have a team of 20-30 members using Qualtrics.

You can buy as many users as for your license.

You can also write or call customer support immediately if something is not working fine. They can solve your problem. The flexibility is impressive. It's even better than calling a retail store to ask if they have a jacket in your size. It's even faster than that.

I have used SurveyMonkey before. We have been Qualtrics for a very long time. We have a lot of interest in Medallia for the customer experience. For employee experience, there was another Microsoft platform we used. Qualtrics was the first one that checked all the boxes, so we went with it.

The solution can easily be integrated.

The solution is not cheap. The licensing structure is quite flexible to start small and then scale up. Pricing is competitive.

Qualtrics is a great product. Qualtrics keep doing great work, honestly, and continue listening to customers and users. The community is truly valuable. We share ideas and troubleshoot together. Stay updated with market trends like AI, ML, chat, and other emerging technologies. Analytics will also play a significant role. Overall, Qualtrics needs to elevate its game to remain competitive as a leader.

Overall, I rate the solution a ten out of ten.