Qualtrics
Qualtrics LLCReviews from AWS customer
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User-friendly, flexible, well-designed platform
What do you like best about the product?
Compared with similar tools I have used, Qualtrics is the easiest to navigate and has the cleanest UI. I appreciate the thoughtful design and pace of innovation.
What do you dislike about the product?
It's pricey. We haven't yet hit a volume of responses that makes it cost-effective on a per-response level, but we're building to scale.
What problems is the product solving and how is that benefiting you?
Through our Relationship Survey, we've identified customers that are experiencing frustration or dissatisfaction with a certain aspect of their experience, which allows us to step in, learn more, and correct the issue (or in some cases, reset expectations). It has been valuable to monitor our NPS and CSAT over time, and learn which segments of customers we are serving best, and where we have opportunities to improve.
Recommendations to others considering the product:
Qualtrics is the best enterprise client experience platform on the market, and it's supported by an incredible team of humans. It's not the cheapest option available, but you get what you pay for. The functionality is solid, the UI is second to none, they innovate rapidly and host a great collection of pre-built integrations with other popular services. Don't miss their X4 events! Great opportunity to learn and connect.
Qualtrics CX has allowed our organization to effectively analyze and display data in innovative ways
What do you like best about the product?
Qualtrics CX allows us to bring in multiple data points from various sources and create correlations as well as a complete picture of our current state in order to make more informed decisions about next steps.
What do you dislike about the product?
Sometimes formatting the data in order to use it most effectively can be cumbersome.
What problems is the product solving and how is that benefiting you?
We have solved the need to display all of our various data in one place to see big picture trends and analyze our progress.
Easy to use but need more flexibility on the requirements
What do you like best about the product?
The tool is user-friendly and can be used by non-programmer in creating standard/ simple surveys
What do you dislike about the product?
It cannot handle complex requirements such as complex customization of survey
What problems is the product solving and how is that benefiting you?
It's more of creating standard templates that can be re-used by the survey designer. But since it can't handle some of the complex scripting, I have to re- design it in other way that Qualtrics is capable of.
Qualtrics is reaching out to their Government customers
What do you like best about the product?
Qualtrics is attempting to show public sector customers how to reach out to constituents and build trust in their government. For us it is about outcomes not ROI. Public sector is always open to sharing ideas and ways to make things better rather than protecting competitive advantage. A different environment and they recognize that. There is more to do but they are working on it and it is appreciated. Provide some government content in the XM Institute as well.
What do you dislike about the product?
Areas to improve would be the directory. It needs things like drag and drop, updated capabilities. We have EX and CX and as an admin of CX and not EX the lines between the 2 are pretty blurry. Dashboards could also be more intuitive. The tool is supposed to help those of us that aren't statisticians. The widgets are unforgiving if you are a novice.
What problems is the product solving and how is that benefiting you?
We have several closed loop feedback processes that provide daily feedback for services. It allows us to make quick adjustments, reach out to individual customers and provide additional information or assistance. It provides great individual feedback for celebration and coaching. Immediate email triggers from detractors provide management with important information in a timely manner.
Creating standardized questions across several Parks and Recreation programs give departmental overviews to management.
By discussing objectives and goals with survey admins we are creating questions that provide responses that can be acted upon.
Creating standardized questions across several Parks and Recreation programs give departmental overviews to management.
By discussing objectives and goals with survey admins we are creating questions that provide responses that can be acted upon.
Recommendations to others considering the product:
It is a great product that can be used for about anything you can think of.
Robust Platform
What do you like best about the product?
Qualtrics is a very robust platform with many capabilities. When building surveys they offer expert review which can help build a successful survey. They also offer an app which makes it convenient on the go.
What do you dislike about the product?
With so many capabilities I wish I had more technical knowledge. This isn't the only function of my job but feel like it easily could be to learn how to fully utilize it. Support is responsive but wish I had more of a consultant type role to help develop out a comprehensive program.
What problems is the product solving and how is that benefiting you?
It's a great tool to gather and visualize feedback from our members.
Great platform for customer needs
What do you like best about the product?
I like how integrated the product is with helping the user figure out what needs the customer has.
What do you dislike about the product?
Nothing. I think the platform is great. I would have liked to see the roadmap for the direction the product was taking though.
What problems is the product solving and how is that benefiting you?
I did not realize how out of touch we were with our customers prior to using the service.
Qualtrics CX dashboards help make data visualization easily accessible
What do you like best about the product?
Sharing CX dashboards with biz units so they can act on data as soon as trends appear. They don't have to wait for a report to be issued.
What do you dislike about the product?
There are still some glitches that have to do with data updates taking longer than I anticipated. Sometimes a change in TextiQ can take over an hour to update and you are stuck with the dreaded "spinning wheel."
What problems is the product solving and how is that benefiting you?
We are now more quickly closing the loop on customer feedback. The data we have collected has enabled us to prioritize projects that impact CX and we have seen customer satisfaction increase as a result.
Great tool for data collection
What do you like best about the product?
It has lots of in-built question types which are always helpful to build the survey easily.
What do you dislike about the product?
Lack of Customer support on customization. delay response of customer support.
What problems is the product solving and how is that benefiting you?
As per my experience, moderate level surveys are useful to build in Qualtrics.
Recommendations to others considering the product:
It's quite helpful to analyze the customer data using different inbuilt functionalities i.e.e reports, crosstabs, expert review, etc.
Qualtrics for dummies
What do you like best about the product?
I like that you can create survey questions from scratch
What do you dislike about the product?
the exam was nearly impossible to pass - nothing from the guide was on the exam
What problems is the product solving and how is that benefiting you?
I used it to create dashboards for clients
Qualtrics CX Expert
What do you like best about the product?
I like that it allows me to create dashboards quickly and easily
What do you dislike about the product?
I dislike that the exam was nearly impossible to pass - took 8 tries
What problems is the product solving and how is that benefiting you?
Creating dashboards for nonprofits
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