Qualtrics
Qualtrics LLCReviews from AWS customer
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Review for qualities customer experience
What do you like best about the product?
It makes easy for companies to monitor their customer journey. It was great when it came to reputation management. I liked its integration with slack very much.
What do you dislike about the product?
The application was a bit slow than what I expected it to be.
Did not like the pricing of the product.
Support can be improved for qualitrics.
Did not like the pricing of the product.
Support can be improved for qualitrics.
What problems is the product solving and how is that benefiting you?
For me online reputation management is something I liked and it is of great help to me
Strategies for a customer experience program
What do you like best about the product?
Qualtrics gives me important information to improve my organizational strategy.
What do you dislike about the product?
In general, I have had a good experience, I can't think of anything that I dislike.
What problems is the product solving and how is that benefiting you?
It helps me manage clients who are not satisfied with my service.
Best user expeience,
What do you like best about the product?
One of the best things I like about the tool is how it is easy to use and customize to the company's needs. The user interface is very intuitive, making it easy for one without experience to use it. We can know how our customers want to be served.
What do you dislike about the product?
Nothing that I have found annoying about the Qualtrics Customer Experience
What problems is the product solving and how is that benefiting you?
For every business to excel, there is a need to treat the customers most appropriately. Customer experience is the new norm for any business's success. You will need to treat your customers right and respond to their requests and complaints without delay. That's where the Qualtrics Customer Experience comes through. It helps manage the customers' requests and complaints.
Have some limitation but still does a great job helping company build and develope CX
What do you like best about the product?
Helping company manage customer journey. And most helpful - automation and workflow make the job done.
What do you dislike about the product?
Only two types of questions are inline questions supported. Sometimes the system is unstable and unable to edit survey.
What problems is the product solving and how is that benefiting you?
People can do more things with Qualtrics because it has automation and workflow.
Qualtrics has been a great partner.
What do you like best about the product?
I have created many surveys using Qualtrics. It is among the most intuitive pieces of software I've ever utilised. The layout is straightforward and correct. You may also purchase groups of individuals willing to participate in surveys and research investigations. Researchers that require a representative sample of a group might also benefit significantly from the panels.
What do you dislike about the product?
I lack a comprehensive dashboard for follow-up tickets, which is crucial for our management of closing the loop.
What problems is the product solving and how is that benefiting you?
We are now much more closing the loop fast on feedback from customers. With the help of the collected data, we've put CX-related projects at the top of our list, which has led to more satisfied customers.
A complete market research solution in one platform
What do you like best about the product?
Easy to program surveys and analyze the data.
What do you dislike about the product?
I don't like waiting for the changes to the surveys to "publish" and all my changes don't always show up! Changes to surveys should be immediate.
What problems is the product solving and how is that benefiting you?
Allows our company to easily collect market research data from our audiences or our partner panels, analyze it, and present the findings - all from one platform.
An easy-to-use survey tool with many integrations & features for new & mature programs
What do you like best about the product?
The ease of survey and dashboard creation, the admin platform/features, and data collection/storage flexibility. Whether you want to deploy surveys via the web, email campaigns, static links (where you can still add embedded data or "customer unique" variables to track respondents), or from within your product/platform, Qualtrics has a way to make it happen.
What do you dislike about the product?
While I like the flexibility of data tracking and collection, it allows for a LOT of messy data if you don't set standard embedded data values from the beginning. For example, if I want to track a customer ID in every survey, but I've typed as "customer_id", "Customer_ID", "Customer_Id" as the embedded data field in different surveys, those will all be captured as separate values. There are ways in the Directory to clean up this data, but not in the Survey Data itself. I wish Qualtrics had the ability to limit variations of certain embedded data values.
What problems is the product solving and how is that benefiting you?
Qualtrics gives us survey flexibility for a complex VOC program; we have over 80 surveys (each with a dashboard) that our small team of 3 manages for our 4k employee global company. We have 10+ products with surveys across the key customer touch-points. Qualtrics makes it easy to manage, set up, and perform analytics on all our surveys. Add on the ability to set up Qualtrics alerts (when any work flows fail & when response volumes significantly increase/decrease for a survey), and you have a rebust, easy to manage, all-in-1 survey, analytics, and Voice of the Customer platform.
Works great when it does, but frustratingly limited
What do you like best about the product?
Basic dashboarding and reporting are quick and easy to set up, TextiQ saves a ton of time and creates opportunity for new insights. Sharing dashboards with user roles also a huge plus for data management.
What do you dislike about the product?
Dashboard widgets are very limited in practice, often requiring us to come up with workarounds to suit our use-case. Limits on data volume and cardinality is also a huge bottleneck as our survey performance has improved. No username column being present when exporting dashboard user lists is also a huge risk (because we have to match them ourselves before importing back).
What problems is the product solving and how is that benefiting you?
Providing personalised dashboards to staff at large scale. Roles are (generally) easy to maintain and understand. Benefits our organisation by allowing staff to focus on their performance and opportunities for improvement.
Qualtrics Customer Experience has never been this easy.
What do you like best about the product?
Data needed are captured with accuracy and even includes even the tiniest detail.
What do you dislike about the product?
I can say that they could improve by adding more options to navigate the site.
What problems is the product solving and how is that benefiting you?
Qualtrics Customer Experience easest my work as an analyst by collecting the data gathered from the production.
The best experience management platform
What do you like best about the product?
Qualtrics is really easy to use, you can find a lot of content online regarding to the platform configuration, also, if you are trying to design a customer experience program you can get all the support from the qualtrics team and its partners.
Is going beyond surveying people, is about understanding that feedback using powerful tools as textiq
Is going beyond surveying people, is about understanding that feedback using powerful tools as textiq
What do you dislike about the product?
I don´t dislike, but I think that the platform has so much boundaries and functionallities that enabling the users, the roles and permissions could be a little bit complex in terms of understanding each kind of permission.
What problems is the product solving and how is that benefiting you?
Having all the customer feedback in one place, desingning surveys, having the contacts, segments, messages, alerts, dashboards, analytics tools, everything!!! You can have a really good governance about your data and connect with other platforms like CRMs
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