Qualtrics
Qualtrics LLCReviews from AWS customer
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Retain Customers in Real-time with QCE
What do you like best about the product?
Qualtrics Customer Experience send automated recommendation actions that help improve customer experience.
What do you dislike about the product?
Dashboard on mobile dashboard doesn't produce all features and has a poor UI.
What problems is the product solving and how is that benefiting you?
Enables me to uncover critical drivers of customer loyalty with Qualtrics iQ which improve customer satisfaction.
Very good for the customers
What do you like best about the product?
This looks very fantastic when start taking like.
What do you dislike about the product?
This should be more fast then it will be great
What problems is the product solving and how is that benefiting you?
If it start bit fast so user may save their precious time.
Experience on Qualtrics !!
What do you like best about the product?
Tool provides customization for the surveys lot of different features. The customer srevice is also amazing they will help you in creating the best program. The Platform is very easy to use and provides good support for non programmers as well. I have used the qualtrics and able to build great surveys. It also has the analytics tool which somehow helps in building a visison & enhancement to solutions of organization.
What do you dislike about the product?
Not able to to find any dislike, the platform works really good.The User interface is very easy to use but furthur improvements and enhancements are always better
What problems is the product solving and how is that benefiting you?
We used this software in collecting the data that helps in providing analytics and new ideas. Dashboards with customizable features helps a lot.
Qualtrics offers for good in experience management
What do you like best about the product?
It is a software that provides to do surveys, feedback, using a variety of distribution and result also can be downloaded. It is a secure and can be access any devices.
What do you dislike about the product?
Requires more programming to achieve certain task such as providing a scoring report for a multi section assessment
What problems is the product solving and how is that benefiting you?
There are basic functionality which need to improve, there is need to add more data and results analysis, it also take's time to load the data.
Market researchers helpful software!
What do you like best about the product?
The customer support is very helpful and responsive when needed. The part about this software is there are a lot of customization involved while using the surveys option. The interface is quite easily understandable.
What do you dislike about the product?
Nothing much to dislike but if needed to answer then I would say for a new user, there should be some tutorial videos to familiarise that includes helpful tips which would ease the process.
What problems is the product solving and how is that benefiting you?
This software is helping us solve the main problem that is customer retention and loyalty. There are multiple surveys to fill which is helpful in increasing our brand awareness.
It is excellent
What do you like best about the product?
It is free of cost and support many dynamic setups
What do you dislike about the product?
It's front end needs to improve like decipher tool also some new question type should also add as in decipher
What problems is the product solving and how is that benefiting you?
They are adding new question types day by day which make better to qualtrics
Engage & Retain Customers with Qualtrics Customer Experience
What do you like best about the product?
Qualtrics Customer Experience connect a wide array of channels and data sources that enables me to better understand our customers.
What do you dislike about the product?
Unavailability of robust ticketing and offline tools although it integrates with external apps and APIs.
What problems is the product solving and how is that benefiting you?
Predictive intelligent analytics tools help uncover patterns and trends of customers in real-time.
Excellent Conversational Analytical Program
What do you like best about the product?
The program is a reasonable platform that collects customer feedback through benchmark and social media engagement, analyze the conversations and offer actionable plan on improving their satisfaction.
Besides, the platform integrates with other existing solution to boost customer happiness.
Besides, the platform integrates with other existing solution to boost customer happiness.
What do you dislike about the product?
The tool is consistent in collecting and managing the insights or concerns that customers bring on board without making any errors.
What problems is the product solving and how is that benefiting you?
This is a branded customer help solution, that takes considerable bites on feedback that customers bring to the company, and proper planning with reliable insights get deployed
The tool offers flexible services and delivers quality and intuitive actions
The tool offers flexible services and delivers quality and intuitive actions
Great client services while sometimes with limited intelligence
What do you like best about the product?
I have used Qualtrics in nearly every company that I worked with, from private to public companies, from customer index to brand trackers. It offers an extensive range of services, and the clients support team are always readily to help.
What do you dislike about the product?
1. If you work in a small company and you youself aren't an expert in the field who knows every step of the way, Qualtrics' advice and services are more generic than tailored to help you solve your specific needs.
2. While you use Qualtrics in multiple departments, minimum cross-team collaborations or result sharing would be leveraged or even proposed. It misses the value of having a company that works for many purposes and functions.
3. While the services and platform are pretty affordable, samples can be extremely pricey, along with any modification fees.
2. While you use Qualtrics in multiple departments, minimum cross-team collaborations or result sharing would be leveraged or even proposed. It misses the value of having a company that works for many purposes and functions.
3. While the services and platform are pretty affordable, samples can be extremely pricey, along with any modification fees.
What problems is the product solving and how is that benefiting you?
The customer experience team are quite flexible with all kinds of requests - from searching for samples, building ad-hoc dashboard, providing quarterly reports, etc.
Great Platform To Use
What do you like best about the product?
Qualtrics helped us to navigate and produce different surveys with ease. When utilizing Qualtrics, we're able to get the best feedback from employees and customers.
What do you dislike about the product?
Qualtrics doesn't have a modern interface. It should be updated to provide a new look and more features with it. I want to be able to make even better and more comprehensive surveys.
What problems is the product solving and how is that benefiting you?
Qualtrics helped us craft quality surveys as well as provide us with excellent customer service.
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