Qualtrics
Qualtrics LLCReviews from AWS customer
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Good platform with limited support
What do you like best about the product?
DYI functionality of the platform is good. Most things are easy to use and intuitive.
What do you dislike about the product?
Technical support is limited. The support team has very limited knowledge and many times give wrong information. Sometimes it feels you are getting templated messages.
What problems is the product solving and how is that benefiting you?
Qualtrics is being used as the customer experience tool at my organisation. It helps us gather feedback from our customer from different channels and track performance and NPS scores. Dashboards give visibility.
Qualtrics is the best
What do you like best about the product?
Easy to use and great features. Interface is helpful and appreciated
What do you dislike about the product?
Nothing at all. I like everything about the product and the company.
What problems is the product solving and how is that benefiting you?
Solves the need for collecting and analyzing customer experience data. Great tool
Retain Customers in Real-time with QCE
What do you like best about the product?
Qualtrics Customer Experience send automated recommendation actions that help improve customer experience.
What do you dislike about the product?
Dashboard on mobile dashboard doesn't produce all features and has a poor UI.
What problems is the product solving and how is that benefiting you?
Enables me to uncover critical drivers of customer loyalty with Qualtrics iQ which improve customer satisfaction.
Very good for the customers
What do you like best about the product?
This looks very fantastic when start taking like.
What do you dislike about the product?
This should be more fast then it will be great
What problems is the product solving and how is that benefiting you?
If it start bit fast so user may save their precious time.
Experience on Qualtrics !!
What do you like best about the product?
Tool provides customization for the surveys lot of different features. The customer srevice is also amazing they will help you in creating the best program. The Platform is very easy to use and provides good support for non programmers as well. I have used the qualtrics and able to build great surveys. It also has the analytics tool which somehow helps in building a visison & enhancement to solutions of organization.
What do you dislike about the product?
Not able to to find any dislike, the platform works really good.The User interface is very easy to use but furthur improvements and enhancements are always better
What problems is the product solving and how is that benefiting you?
We used this software in collecting the data that helps in providing analytics and new ideas. Dashboards with customizable features helps a lot.
Qualtrics offers for good in experience management
What do you like best about the product?
It is a software that provides to do surveys, feedback, using a variety of distribution and result also can be downloaded. It is a secure and can be access any devices.
What do you dislike about the product?
Requires more programming to achieve certain task such as providing a scoring report for a multi section assessment
What problems is the product solving and how is that benefiting you?
There are basic functionality which need to improve, there is need to add more data and results analysis, it also take's time to load the data.
Market researchers helpful software!
What do you like best about the product?
The customer support is very helpful and responsive when needed. The part about this software is there are a lot of customization involved while using the surveys option. The interface is quite easily understandable.
What do you dislike about the product?
Nothing much to dislike but if needed to answer then I would say for a new user, there should be some tutorial videos to familiarise that includes helpful tips which would ease the process.
What problems is the product solving and how is that benefiting you?
This software is helping us solve the main problem that is customer retention and loyalty. There are multiple surveys to fill which is helpful in increasing our brand awareness.
It is excellent
What do you like best about the product?
It is free of cost and support many dynamic setups
What do you dislike about the product?
It's front end needs to improve like decipher tool also some new question type should also add as in decipher
What problems is the product solving and how is that benefiting you?
They are adding new question types day by day which make better to qualtrics
Engage & Retain Customers with Qualtrics Customer Experience
What do you like best about the product?
Qualtrics Customer Experience connect a wide array of channels and data sources that enables me to better understand our customers.
What do you dislike about the product?
Unavailability of robust ticketing and offline tools although it integrates with external apps and APIs.
What problems is the product solving and how is that benefiting you?
Predictive intelligent analytics tools help uncover patterns and trends of customers in real-time.
Excellent Conversational Analytical Program
What do you like best about the product?
The program is a reasonable platform that collects customer feedback through benchmark and social media engagement, analyze the conversations and offer actionable plan on improving their satisfaction.
Besides, the platform integrates with other existing solution to boost customer happiness.
Besides, the platform integrates with other existing solution to boost customer happiness.
What do you dislike about the product?
The tool is consistent in collecting and managing the insights or concerns that customers bring on board without making any errors.
What problems is the product solving and how is that benefiting you?
This is a branded customer help solution, that takes considerable bites on feedback that customers bring to the company, and proper planning with reliable insights get deployed
The tool offers flexible services and delivers quality and intuitive actions
The tool offers flexible services and delivers quality and intuitive actions
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