Qualtrics
Qualtrics LLCReviews from AWS customer
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Achieve the highest level of customer experience with Qualtrics
What do you like best about the product?
What I appreciate most is the sheer convenience and efficiency of Qualtrics Customer Experience. The availability of a wide range of resources, from tutorials to knowledgeable customer service agents, is extremely helpful in resolving issues quickly, allowing me to get on with my work. What's more, the detailed architecture allows for more precise analysis, giving me access to much deeper insights into my data than was previously possible without any setup time or technical know-how. All in all, the flexibility and thoroughness of Qualtrics Customer Experience makes it a great investment.
What do you dislike about the product?
I appreciate the help of the Qualtrics Customer Experience support team, but I find the slow updates frustrating as they prevent me from taking advantage of new versions. It took some adjusting to the system, but now it's second nature.
What problems is the product solving and how is that benefiting you?
I'm benefiting from the Qualtrics CX platform by gaining insight into how wholesale customers feel about our brand.
Great platform to improve service with great features
What do you like best about the product?
I like the ability everyone can have a custom look. The platform is intuitive and the team is constantly working. It is a simple tool to retain our customers. The user platform is amazing. I like the way they handle questions from drivers.
What do you dislike about the product?
The disadvantage that I see is the integration with other tools to extract. Going to reports is always annoying because it's clunky. I wish they had reports out of the box that I could use as a starting point.
What problems is the product solving and how is that benefiting you?
It's a great out-of-the-box solution with tons of capabilities. It allows us to create multiple campaigns to track the experience of our customers. It also allows us to understand what our customers really think. The tool is very intuitive and easy to use.
A professional survey solution for powerful analytics
What do you like best about the product?
I love how Qualtrics Customer Experience allows me to easily create surveys with advanced logic and custom filters to gain powerful insights from the data I collect. The Research Core makes this task incredibly easy with user-friendly features such as a quiz editor, template library, and survey development support options. What's more, its stylish dashboards help to ensure that all team members understand the information being presented, as it is presented in a comprehensive yet aesthetically pleasing manner. Furthermore, these dashboard elements allow us to get quick answers by simply viewing preset or filtered results - allowing our teams more time to focus on strategy rather than just analysing raw data points! All in all, Qualtrics has enabled me to achieve my research goals faster and easier due to the remarkable accuracy of its tools, leaving no room for inaccurate assessment of results.
What do you dislike about the product?
I am very dissatisfied with the Qualtrics customer experience when it comes to loading or deleting data on demand. Updates seem to take far too long, and there are very restrictive limits on how many times a user can respond, which is extremely frustrating. In addition, the lack of an easy to use solution for sharing dashboard links requires customers to pay unnecessarily for more accounts than they need, which is a significant financial burden - perhaps either a deliberate monetary motivation by Qualtrics or simply poor optimisation by their team for commercial use.
What problems is the product solving and how is that benefiting you?
Using Qualtrics Customer Experience, I am able to get feedback from my customers more quickly before launching a programme. This helps me to identify any patterns in customer behaviour on the website and make changes where necessary to ensure an effective launch.
Platform to create custom forms to track data
What do you like best about the product?
I love the look of the reports. The tools are easy to use and configure. It has some pretty cool features. I like the ability to organize and have easy access to information. The flexibility of the rules engine is also excellent. I like being able to easily track tasks.
What do you dislike about the product?
It would be nice to receive a daily summary by email. I would also like to customize the thank you message based on the scores of the respondents. I would love to have additional filtering options.
What problems is the product solving and how is that benefiting you?
Its tools allow us to segment by type of customer. Most of the established features are easy to configure. The new features are useful and simplify execution. Provides a structure to help with task management. There are easy-to-follow charts, graphs, and tools.
Customer Satisfaction for Burgeoning Agile Supports and Development Sprints
What do you like best about the product?
We currently changing to an Agile working which we are implementing with Zendesk, JIRA Projects, Confluence, Salesforce Etc. The clear and concise integration followed with data analytic output helped the business transition more easily
What do you dislike about the product?
For our customers and employees who are not technology focused it was a large transitional jump.
What problems is the product solving and how is that benefiting you?
Finding the missing pieces or overlooked sections in our Support and Development cycles that weren't taken into consideration in the planning stages.
Attractive platform with great actionable data
What do you like best about the product?
I like having a direct line of communication with our customers. They provide good basic data collection tools. I love the ability to reach out to members of our community. The user interface is clean. I also like the report suite.
What do you dislike about the product?
I would like to see more updates in the future. Sometimes I find it difficult to get technical support. Also sometimes the requested changes take a while to be made. I wish the tool was a bit more sophisticated.
What problems is the product solving and how is that benefiting you?
The tool itself is fast and easy to use. It provides an attractive dashboard and is a stable environment. He also has excellent account management. It has the flexibility that allows you to create research studies.
Platform is simple to use and easy to configure
What do you like best about the product?
I like that it is very accessible and easy to learn. I also like the metric options. It provides great analytics to increase our customer response. It has a very good reporting engine. I like how I can keep track of my feedback.
What do you dislike about the product?
The software works efficiently and we have no glitches. I wish the layouts were more customizable. It is a fairly simple app but with the necessary functions. It is the right price for such a solution.
What problems is the product solving and how is that benefiting you?
It is a very clever system for gathering important information. Statistics are helpful in keeping track of opinions. The customer experience has improved based on feedback. It is very useful to have the statistics of how the service works.
Intuitive tool that provides us with functions to collect opinions
What do you like best about the product?
I love the logic of questions that you can apply. I also like that the tool is easy to use. The comment system is very simple to understand. It provides detailed metrics for our needs. I love the graphical visualization of data.
What do you dislike about the product?
I would love the ability to move the image to a different location. I would also like you to graph the results. I think analytics and reporting need to be improved. I would love to see more text editor options.
What problems is the product solving and how is that benefiting you?
It is a flexible and versatile platform. We use them to collect customer feedback. The tool provides templates. It is a solution designed to collect feedback. It also provides a beautiful survey interface.
""""Qualtrics Customer Experience...Solid tool that helps us to collect data from our customers""".
What do you like best about the product?
Qualtrics Customer Experience tool integrates with platforms seamlessly.
Great and fantastic dashboard experience.
I like the ability to customize and create features.
It makes it easy to track customer interactions.
Very easy and simple to learn and understand.
It is cost effective.
Great and fantastic dashboard experience.
I like the ability to customize and create features.
It makes it easy to track customer interactions.
Very easy and simple to learn and understand.
It is cost effective.
What do you dislike about the product?
At times i find the reporting engine a little bit difficult and tricky to use. Nothing much.
What problems is the product solving and how is that benefiting you?
Qualtrics Customer Experience offers key functionality which is very useful for sales.
It is easy and simple to learn, understand and configure.
Provides so many capabilities to manage.
Ability to receive automatic updates which keeps me updated.
It is easy and simple to learn, understand and configure.
Provides so many capabilities to manage.
Ability to receive automatic updates which keeps me updated.
Great way to get feedback through customer interactions
What do you like best about the product?
I love that you can see areas for improvement. Provide ways to reconcile for any review. I love the simple design and the tables. It is a great tool for training. I also love being able to see all the data I want in a simple format.
What do you dislike about the product?
I would love to be able to download all of our history in a single export. Sometimes it stops working and clients stop receiving notifications. I would love to be able to create a more complete custom dashboard.
What problems is the product solving and how is that benefiting you?
It is a good platform to manage customer reviews. Provides feedback in real time. It also provides a large amount of data and information. It offers a unique approach to make employees feel satisfied.
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