Qualtrics
Qualtrics LLCReviews from AWS customer
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""""Qualtrics Customer Experience...Solid tool that helps us to collect data from our customers""".
What do you like best about the product?
Qualtrics Customer Experience tool integrates with platforms seamlessly.
Great and fantastic dashboard experience.
I like the ability to customize and create features.
It makes it easy to track customer interactions.
Very easy and simple to learn and understand.
It is cost effective.
Great and fantastic dashboard experience.
I like the ability to customize and create features.
It makes it easy to track customer interactions.
Very easy and simple to learn and understand.
It is cost effective.
What do you dislike about the product?
At times i find the reporting engine a little bit difficult and tricky to use. Nothing much.
What problems is the product solving and how is that benefiting you?
Qualtrics Customer Experience offers key functionality which is very useful for sales.
It is easy and simple to learn, understand and configure.
Provides so many capabilities to manage.
Ability to receive automatic updates which keeps me updated.
It is easy and simple to learn, understand and configure.
Provides so many capabilities to manage.
Ability to receive automatic updates which keeps me updated.
Great way to get feedback through customer interactions
What do you like best about the product?
I love that you can see areas for improvement. Provide ways to reconcile for any review. I love the simple design and the tables. It is a great tool for training. I also love being able to see all the data I want in a simple format.
What do you dislike about the product?
I would love to be able to download all of our history in a single export. Sometimes it stops working and clients stop receiving notifications. I would love to be able to create a more complete custom dashboard.
What problems is the product solving and how is that benefiting you?
It is a good platform to manage customer reviews. Provides feedback in real time. It also provides a large amount of data and information. It offers a unique approach to make employees feel satisfied.
ideal tool to keep everything organized
What do you like best about the product?
I like the ability to bind custom data. I love the ability to customize. The simplicity in the user interface is the best. I also love the task creation feature. He has amazing solutions to problems. I like the ability to track a client's progress.
What do you dislike about the product?
I would love to be able to run calculations inside panels. Sometimes it may seem a bit slow to load. I also wish the registration section had a little more options.
What problems is the product solving and how is that benefiting you?
It is very easy to use once you learn how to use the features. It has advanced segmentation capabilities. Personalizations allow us to monitor activities. We have been able to automate and track parts of the cycle.
Great platform to collect information from our customers
What do you like best about the product?
I like the possibility of integrations with other platforms. The graphics are also very useful. I also like the amount of information that can be extracted. The dashboard experience is just great. I like the reporting features.
What do you dislike about the product?
It would be useful to be able to export more robust reports. I would also love to be able to link usage stats to scores. Analysis and labeling could be improved.
What problems is the product solving and how is that benefiting you?
The product itself is intuitive and easy to use. It offers an easy to understand and very clean platform. It's also great for customer feedback. The system was easy to integrate into our platform.
Powerful platform that brings important customer information together in one system
What do you like best about the product?
I love the ability to create and customize features. It offers key functionality that is useful for sales. I like the design and feel of the tool. I also love the dashboard's ability to see all the data. It's great for tracking customer interactions.
What do you dislike about the product?
The documentation is often too vague. Also the workflows within the administration can be inconsistent. The reporting engine is really difficult to use at times.
What problems is the product solving and how is that benefiting you?
It's great for viewing account usage data. You have the ability to survey your customer base quickly. It's an easy way for our team to keep track. It has a clear path to integrate the best model.
Very complete tool that has a lot of customization available
What do you like best about the product?
I really like the ability to configure. The tool is very easy to understand. It is a very complete platform. I love the ability to assign tasks to others. I also like that it has process automation. I like that it has so many capabilities to manage.
What do you dislike about the product?
I would like to see formatting tools built in. I wish the creation mechanism was more flexible. I would also like more functionality around integration. It would be great to be able to set up scores.
What problems is the product solving and how is that benefiting you?
It is very customizable and easy to use. It has great integration with other tools. The platform is the key to managing success. The user interface is easy to learn. The system allows us to target key accounts.
Fantastic collection tool with multiple functions
What do you like best about the product?
I love all the interactions they have. They provide an amazing customer experience. I also love the ability to have better control. I like that I can receive automatic updates. It is incredibly simple and easy to use.
What do you dislike about the product?
The design of the forms is unattractive. It would be nice to be able to group your customers into segments. Designs can be quite limited. Also the reporting function could be improved.
What problems is the product solving and how is that benefiting you?
The platform is simple and straightforward. It provides very useful information. You also have the ability to receive direct responses. Provide trends and automate the entire process. The features create a very real engagement.
Platform very easy to use and configure
What do you like best about the product?
I like email alerts. Simplicity improves the number of people who comment. The product is simple to use and easy for customers. I also like that it is very simple to use. I love the ease with which its native integration.
What do you dislike about the product?
I wish there were more options to customize the dashboard. I would also like to have the ability to correct the data. It would be great to have more control over the layout.
What problems is the product solving and how is that benefiting you?
It is incredibly simple and easy to use. It has given us a clear way to track customer service. This is a great way to optimize your offer. It also allows custom fields to give you more control.
The Ultimate Tool for Customer Engagement
What do you like best about the product?
As a past user of Qualtrics Customer Experience, I was thoroughly impressed with the platform and its many advantages. One of the standout features for me was the flexibility in customization. I was able to tailor the platform to my specific needs and use cases, which was incredibly useful.
The reporting and visualization capabilities of Qualtrics were also top-notch. The platform made it easy to generate reports and visualize data in a clear and concise manner, which was crucial for decision making within my organization.
The interface of Qualtrics was intuitive and easy to use, and the platform was continually enhanced with new features. This made it a joy to use and allowed me to quickly get up to speed with the tool.
I particularly appreciated the diversity of Qualtrics and its ability to integrate with other tools. This was a game-changer for me and made it a very versatile platform.
The advanced survey logic and guidance provided by Qualtrics were invaluable in creating effective surveys that elicited valuable feedback from our customers. The ability to generate client-facing reports based on survey responses was also a significant advantage.
The dashboards provided by Qualtrics were excellent at visualizing data in a branded format, which made it easy for my team to make informed decisions. The platform also included adaptive filtering tools that allowed for more specific inquiries, as well as preset filters for overall analysis.
Another major benefit of Qualtrics was the ability to download data in different formats, including excel, spss, XML, and HTML. This was particularly useful for me as I was able to analyze the data in the format that worked best for me.
Qualtrics also provided simple statistical analysis of questions, which was a great help in understanding the data that we had collected. The platform also included the option to send surveys via email and send reminder messages to those who had not yet completed the survey. Additionally, Qualtrics allowed for the publication of surveys on social media, which was a useful feature for us.
Overall, my experience using Qualtrics Customer Experience was extremely positive. It exceeded my expectations and I highly recommend it to others.
The reporting and visualization capabilities of Qualtrics were also top-notch. The platform made it easy to generate reports and visualize data in a clear and concise manner, which was crucial for decision making within my organization.
The interface of Qualtrics was intuitive and easy to use, and the platform was continually enhanced with new features. This made it a joy to use and allowed me to quickly get up to speed with the tool.
I particularly appreciated the diversity of Qualtrics and its ability to integrate with other tools. This was a game-changer for me and made it a very versatile platform.
The advanced survey logic and guidance provided by Qualtrics were invaluable in creating effective surveys that elicited valuable feedback from our customers. The ability to generate client-facing reports based on survey responses was also a significant advantage.
The dashboards provided by Qualtrics were excellent at visualizing data in a branded format, which made it easy for my team to make informed decisions. The platform also included adaptive filtering tools that allowed for more specific inquiries, as well as preset filters for overall analysis.
Another major benefit of Qualtrics was the ability to download data in different formats, including excel, spss, XML, and HTML. This was particularly useful for me as I was able to analyze the data in the format that worked best for me.
Qualtrics also provided simple statistical analysis of questions, which was a great help in understanding the data that we had collected. The platform also included the option to send surveys via email and send reminder messages to those who had not yet completed the survey. Additionally, Qualtrics allowed for the publication of surveys on social media, which was a useful feature for us.
Overall, my experience using Qualtrics Customer Experience was extremely positive. It exceeded my expectations and I highly recommend it to others.
What do you dislike about the product?
I did encounter a few downsides to the platform. One issue that I faced was the limited number of integrations available out of the box or through API's. This made it somewhat difficult to seamlessly integrate Qualtrics with other tools that we were using.
Another issue that I encountered was the complexity of the platform. While it offers a great degree of customization, this can be overwhelming for those who are not regularly using the tool and may require additional training to become familiar with its intricacies. It would be helpful if a more straightforward version were available for those who do not have a lot of technical know-how.
I also found it challenging to change questions once a survey had started, which was frustrating at times. Additionally, the platform does not alert you when you add extra fields to a survey, which can be time-consuming and tedious as all of the data must be repopulated for these questions/fields to appear on both tickets and accompanying dashboards.
During my time using Qualtrics, I also encountered occasional freezing issues during surveys, which was frustrating. Additionally, I found the interface to be somewhat lacking in terms of user-friendliness.
Despite these downsides, I did find Qualtrics Customer Experience to be a useful tool overall. However, addressing some of these issues could make it an even more powerful platform.
Another issue that I encountered was the complexity of the platform. While it offers a great degree of customization, this can be overwhelming for those who are not regularly using the tool and may require additional training to become familiar with its intricacies. It would be helpful if a more straightforward version were available for those who do not have a lot of technical know-how.
I also found it challenging to change questions once a survey had started, which was frustrating at times. Additionally, the platform does not alert you when you add extra fields to a survey, which can be time-consuming and tedious as all of the data must be repopulated for these questions/fields to appear on both tickets and accompanying dashboards.
During my time using Qualtrics, I also encountered occasional freezing issues during surveys, which was frustrating. Additionally, I found the interface to be somewhat lacking in terms of user-friendliness.
Despite these downsides, I did find Qualtrics Customer Experience to be a useful tool overall. However, addressing some of these issues could make it an even more powerful platform.
What problems is the product solving and how is that benefiting you?
I found the platform to be incredibly helpful in solving problems related to customer experience. By collecting and analyzing feedback from customers through surveys and other research tools, I was able to gain a deeper understanding of the customer journey and identify areas for improvement.
The platform offered a range of features and tools to help me gather and analyze customer feedback, including survey templates, advanced survey logic, and visualization tools. I was also able to integrate customer feedback with other data sources, such as customer service logs and sales data, which provided a more comprehensive view of the customer experience.
Overall, Qualtrics Customer Experience was instrumental in helping me to improve the customer experience and increase customer satisfaction and loyalty. I found it to be a valuable tool for any business looking to better understand and serve their customers.
The platform offered a range of features and tools to help me gather and analyze customer feedback, including survey templates, advanced survey logic, and visualization tools. I was also able to integrate customer feedback with other data sources, such as customer service logs and sales data, which provided a more comprehensive view of the customer experience.
Overall, Qualtrics Customer Experience was instrumental in helping me to improve the customer experience and increase customer satisfaction and loyalty. I found it to be a valuable tool for any business looking to better understand and serve their customers.
Excellent tool with amazing solutions for the problems
What do you like best about the product?
I like the flexibility of the platform to integrate. It is an efficient tool for sharing details. I like to receive alerts when new activities occur. I also love the ability to create a waypoint. It is a powerful yet simple tool.
What do you dislike about the product?
I wish there was a custom dashboard. I would like to see formatting tools built in. I also wish the creation mechanism was more flexible. Sometimes the menus can be difficult to navigate.
What problems is the product solving and how is that benefiting you?
It is a platform that does it all. Support response times are short. The efficiency improvements are outstanding. The entire setup and deployment process was very easy. It also provides a very easy to use interface. It is a very complete platform.
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