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Easy to track customer usage as a CSM
What do you like best about the product?
As a CSM I use Amplitude every day to track a few things:
- The product usage of my book of business - Amplitude makes this quite easy with the dashboards, I can have multiple charts for all my customers to track their usage. It's easy to manage and also create for each one.
- Automation with hubspot is also really useful, the ability to track events and assign to users on hubspot, plus creating cohorts which can then be used as part of workflows.
- The product usage of my book of business - Amplitude makes this quite easy with the dashboards, I can have multiple charts for all my customers to track their usage. It's easy to manage and also create for each one.
- Automation with hubspot is also really useful, the ability to track events and assign to users on hubspot, plus creating cohorts which can then be used as part of workflows.
What do you dislike about the product?
The cost of using multiple cohorts or tracking multiple events, it's definitely something to consider especially as a smaller business.
Wish there was better education or workflows for new users getting started.
Wish there was better education or workflows for new users getting started.
What problems is the product solving and how is that benefiting you?
Tracking product usage
Automating timely communication to users
Automating timely communication to users
Product Analyst
What do you like best about the product?
easy to use, wide range of available analysis
good cusomer support and comunity
good cusomer support and comunity
What do you dislike about the product?
lack of flexibility is the most disliked
What problems is the product solving and how is that benefiting you?
ability to calculate conversions and users paths inside the product
Amplitude Analytics Review
What do you like best about the product?
It can host huge amounts of data. Technical platform.
What do you dislike about the product?
Limited user access roles. This limits users for many interesting things you can do on the platform.
What problems is the product solving and how is that benefiting you?
Targeting, Segmentation, Automation, Reporting, Data housing. The platform can host a lot of data. We can create finetuned cohorts on Amplitude; for a more targeted approach. The reporting dashboards one can create are proper.
User-friendly UI
What do you like best about the product?
- UI is very user friendly
- Data visualization is strong
- Data visualization is strong
What do you dislike about the product?
- Some limitations on what a chart can show.
What problems is the product solving and how is that benefiting you?
Analytics helps us understand campaign performance and with KPI tracking
Great for tracking conversions
What do you like best about the product?
We use Braze for customer engagement - so i love that we're able to track conversions for custom events by adding them into an Amplitude funnel
What do you dislike about the product?
Can be hard to navigate and have inflexible filters
What problems is the product solving and how is that benefiting you?
Data + attribution
Amplitude for quality check
What do you like best about the product?
The integrations and the fact that I can have data in one place.
What do you dislike about the product?
The fact that I am limited in terms of formulas, layout, mixing source details.
What problems is the product solving and how is that benefiting you?
Providing me details regarding quality metrics
Great support team and training documents
What do you like best about the product?
- Great support team who always try their best to solve your issue
- Huge documentation sources (video, blog, post, community) to assist usage
- Ease of use
- Offer various features
- Huge documentation sources (video, blog, post, community) to assist usage
- Ease of use
- Offer various features
What do you dislike about the product?
- Some of the advanced features are not easy to inteprete the result (personas, impact analysis)
- Data sending to Amplitude is immutable, which means that we can’t change the historical data. Error data can't not be fixed
- Somewhat limited on Dashboard design
- Data sending to Amplitude is immutable, which means that we can’t change the historical data. Error data can't not be fixed
- Somewhat limited on Dashboard design
What problems is the product solving and how is that benefiting you?
- Quick user behaviour analysis (segmentation, funnel, journey) to understand users pain point and improve the product
- Easy to use and share the insight across organization
- Easy to use and share the insight across organization
Product manager using amplitude.
What do you like best about the product?
I like the way it visualizes data. The data is easy to manipulate and pretty user friendly.
What do you dislike about the product?
There is a high learning curve to using amplitude. People who fully understand amplitude are hihgly coveted at my company.
What problems is the product solving and how is that benefiting you?
All of our product KPIs are dervied from our amlpitude data. A problem we are facing is retaining users to our product and amplitude gives us insights on where we should focus our efforts to increase engagement.
Easy for ad-hoc analysis, lacks in deep analysis
What do you like best about the product?
Amplitude is easy to setup and customize on an ad-hoc level and to share dashboards and visualizations within the organization. Even though underlying data can be massive, loading time seem to be low which increases the usability and incentivize usage. Customer Support is helpful and responds quickly.
What do you dislike about the product?
I feel it lacks in deep understanding analysis and complicated analysis especially when it comes to aggregating different events where parameters might not be of the same format. For this I use SQL-based analysis.
What problems is the product solving and how is that benefiting you?
Quickly analysing trends and ad-hoc requests
Great tool for understanding users experiences
What do you like best about the product?
The upsides are that you can see real time analytics and data. It's a very easy to use platform as well. It's a very simplified UI so it's very easy to navigate.
What do you dislike about the product?
Charts, dashboards and analytics and sometimes get lost as there is not a super great way of organizing content. The spaces feature is nice but could definitely be improved. Also, the formulas feature for segementation and other charts can definetly be limited on what you can track and how many metrics you can track. Additionally, wish there were more ways and capabilities to visualize the data in terms of colors, appearance, charts, and edits you can make.
What problems is the product solving and how is that benefiting you?
Identifying user flows and drop off patterns. Also understanding where and how users are converting. Measuring new feature performance and how groups of users interact with the product.
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