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Seamless transition to cloud based backup
What do you like best about the product?
How easy it was to set up to very quickly get our Office 365 system and all email accounts backed up. The onboarding for servers was also painless.
What do you dislike about the product?
The time it takes to back up some of our servers, our large data stores are not completing in the necessary window. This is just for initial backup, but we would like to see a progress bar or something indicating how far along it is on the initial backup so we know based on the current window, it will take x number of windows to complete the initial backup of the system.
What problems is the product solving and how is that benefiting you?
We lacked backup of our Office 365 environment and with the adoption of MS Teams we needed something to protect the documents being placed in the online system. We have also been struggling with backing up some of our data servers because every snapshot would do a full backup due to how the files save into the system. We had different systems for backup based on office size. Druva allowed us to consolidate the backup into one product that is very easy to manage.
Recommendations to others considering the product:
Do the POC and see if it will work for your workloads. The ease of install and management was what put Druva over the top.
Great first experience
What do you like best about the product?
The UX is good, since if errors occur, you receive an email with a link to documentation.
What do you dislike about the product?
Some of the terminology is not precise, but that may come with using the product more.
What problems is the product solving and how is that benefiting you?
Druva has helped making backups simple and easy.
Druva Phoenix from School Distric aspect
What do you like best about the product?
One of the best parts of working wth Druva Pheonix was (not lying) Pre-Sales. When I was shopping around I had three candidates (one being Druva) and won the bid. Why did they win. PRICING was so attractive for a school setting and the company understood my needs in a district with limited funding. They were so creative they gave more functions to allow the migration to happen on our terms. Lastly, the Pre sales engineer assisted (literally hand held) how to setup and made sure all aspects were covered. This is stellar service in it self! As for the product it just works!
What do you dislike about the product?
At first I did not care for the CREDIT model. Now that I have been partnered with Druva for almost two months, I have a much better understanding how this works. Sometimes talking to support can be challenging since they are over sea, but that is nothing new to cry about when in IT.
What problems is the product solving and how is that benefiting you?
One issue I had with my last Backup solution was DR stand up. Even though I am still in the infancy of my Druva solution I do plan to utilize the AWS spin up in the cloud.
Recommendations to others considering the product:
I would recommend incorporating another package with the AWS side. Now have the customer have to spnin up a AWS account blah blah blah.....Currently because funding was not available for DR during pre-sales we had to opt out) I'm sure Druva has something up their sleeve (I hope) : )~
Great service, easy to set up & manage
What do you like best about the product?
Customer support is very fast and very knowledgeable, they were able to quickly answer any of my questions, and no hassles or jumping through hoops to try to get an answer. Console is straightforward and easy to use, and easy to become familiar with. Setting backup schedules is very simple--seems almost too simple. I also like the reports that are emailed regularly without having to manually run them
What do you dislike about the product?
Nothing so far! We've been using it for 7 months and so far are very satisfied
What problems is the product solving and how is that benefiting you?
love the automatic backups--it does what it's supposed to do without constant fussing over it. Easy to verify backups as well
Great product and knowledgeable support
What do you like best about the product?
The speed the backups are taken really amazes me. Not sure how they do this but backups are taken quickly and silently. No user interaction needed after setting it up.
What do you dislike about the product?
Some features or options can be a bit hidden and need a few clicks to get to.
What problems is the product solving and how is that benefiting you?
This solved out onsite and offsite backup in one go. No need to take double backups to secure the data outside of our office and it runs extremely quick.
Great product, easy to use
What do you like best about the product?
Druva Phoenix was very easy to set up initially. Their support staff has also been very knowledgeable and helpful when questions did come up
What do you dislike about the product?
The product is well thought out and well built, no dislikes so far
What problems is the product solving and how is that benefiting you?
Adding backup and restore capabilities to multiple virtual platforms has been very helpful. We can now restore info in a matter of minutes
Solid Product
What do you like best about the product?
I really like the ease of use. Deployment and implementation was painless and the product just works.
What do you dislike about the product?
We've had the product for about a year so far and have not found anything I dislike about it.
What problems is the product solving and how is that benefiting you?
We are solving our endpoint backups and Office 365 backups. We've realized how easy and reliable this is and wish we had started backing up to Druva InSync sooner.
Easy to Use, Great Support
What do you like best about the product?
Druva Phoenix was very easy to setup in our environment, and running test restores was a breeze. The tutorials are very helpful, but when I got stuck somewhere for a different reason, their support came through and resolved the problem for me right away.
What do you dislike about the product?
I really haven't been dissatisfied with anything yet. The solution works great.
What problems is the product solving and how is that benefiting you?
Cloud backup of my servers at a very affordable price.
Recommendations to others considering the product:
Simple to setup and use. You won't be disappointed.
Druva - IT just works!!!
What do you like best about the product?
The product just works. Phoenix backups run each night without error and the WAN acceleration is excellent! Druva's dedup and compression is also excellent!
What do you dislike about the product?
When utilizing the DR piece, the VM spins up on the AWS backbone. Setup is a little clunky and you absorb the AWS costs if running in their cloud. Would be nice to see Druva bring this feature into their own portal to minimize costs and increase capabilities.
What problems is the product solving and how is that benefiting you?
We solved issues with speed and performance with our nightly backups. Druva makes it so easy!
Recommendations to others considering the product:
Do yourself and your organization a favor and get it...now!
Seamless Deployment
What do you like best about the product?
Great communication during roll out. Handoff from CDW > Druva sales > Druva support was handled really well. Was kept in the loop and always had access to the personnel needed. Support was knowledgeable about specific issues and provided immediate solutions as we set up Phoenix to handle VMWare and SQL backups.
What do you dislike about the product?
Initial credit allocation was confusing. Should work out since credits are supposed to roll over.
What problems is the product solving and how is that benefiting you?
Upgrading our offsite backup process. Druva provides efficient data management and control.
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