Contentsquare Experience Analytics
ContentsquareReviews from AWS customer
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Very Powerful Tool - Great Ease-of-Use
What do you like best about the product?
Very powerful tool, contains everything I want and more as an E-Commerce Manager to optimise profitability and user experience.
What do you dislike about the product?
May be a bit of putting to new users. However, there are a lot of certifications available
What problems is the product solving and how is that benefiting you?
Click through rates/performance of banners is very easy
Great analytics tool, great support! Highly recommend them
What do you like best about the product?
Great support when you have a question. Lots of events to learn more and discover the latest capabilities of the tool. Possibility to reach out to other clients of the solution and have a view on their experience and how they use CS. Their team is super friendly and helpful, I've been working with them in 2 different companies and the level of professionalism is the same.
What do you dislike about the product?
CS takes time and dedication to get the insights out of all the data, but their training solution is there for that. They always have new technologies coming in to complete the offer but of course, this comes at an extra cost on the client side. Some events might be too 'high level' so it can be a bit disappointing at times if you are looking for very concrete examples.
What problems is the product solving and how is that benefiting you?
We can improve the customer journey and optimize content placement on the page to make sure customers flow in the right direction. It gives a lot more insights into how the layout influences consumers' behavior. We can dig deeper into AB test results to understand what they looked into when confronted with the variation instead of the original. We were able to spot UX issues with click frustration on elements that were not clickable or shouldn't be clicked on.
Super friendly and helpful team
What do you like best about the product?
Quick and easy to use. Team are also willing to help delve deeper in analysis
What do you dislike about the product?
Bringing in segments from Adobe Analytics isnt very easy
What problems is the product solving and how is that benefiting you?
Finding pain points in the product journey
Excellent tool & support team
What do you like best about the product?
Journey Analysis is something you can't get from other tools
What do you dislike about the product?
there is literally nothing i dislike about CS
What problems is the product solving and how is that benefiting you?
AB test analysis is quicker and more insightful
All user behaviour analysis is far easier on CS than GA
All user behaviour analysis is far easier on CS than GA
An outstanding tool
What do you like best about the product?
Availability, skills, responsiveness, these are the main qualities.
What do you dislike about the product?
At this stage I see absolutely no problem
What problems is the product solving and how is that benefiting you?
We were able to detect a lot of navigation anomalies on our website. That's a real quality. .
Great UX Analytics tool
What do you like best about the product?
As a Conversion Manager, I use Contentsquare on a regular basis. It's a great tool, essential in customer experience analysis.
Their different platforms are very intuitive, the e-learning platform is just great and their support is of excellent quality.
Their different platforms are very intuitive, the e-learning platform is just great and their support is of excellent quality.
What do you dislike about the product?
The alerts module is not very customizable, and often I receive “false alarms”.
What problems is the product solving and how is that benefiting you?
Our customer journey friction points.
Contentsquare democratised data
What do you like best about the product?
Helped me share easily accessible data with teams not used to analytics tools.
Their CS Live extension makes it easy to look at page performance on the go.
Nice team, always ready to support.
Their CS Live extension makes it easy to look at page performance on the go.
Nice team, always ready to support.
What do you dislike about the product?
Their journey map is accurate and all, but just looks weird...
What problems is the product solving and how is that benefiting you?
Jounrey mapping, value mapping, deeper understanding of user behaviour - with a simple zone analysis you can easily come up with. a dozen or more tests.
Fantastic, ever expanding analytics package.
What do you like best about the product?
Content Square adds value to my work almost every day and has a brilliant support team and community. Journey and zoning analysis modules have been particularly helpful in identifying areas for improvement and generating experimentation ideas.
What do you dislike about the product?
The UI can sometimes be a little confusing and if your website does not follow best practice in terms of element tags, it can create some unexpected errors.
What problems is the product solving and how is that benefiting you?
We have improved many journeys through our site, ensuring users can get to relevant content as efficiently as possible, removing barriers to conversion.
Recommendations to others considering the product:
Make use of the support team to make sure you get the best value from the platform and new developments.
Amazing platform enhanced by great communication from the team
What do you like best about the product?
Before Content Square we had little to no insight into how our customers were using our sites. As a team, we now reference Content square daily and use it to challenge each other to always focus on the customer need (not our opinions!). The platform is visual & presents data in easy-to-digest formats - making it great to share updates with the wider business. In addition to a great tool - account management is second to none. C/S guides us throughout our analysis and pushes us to get the most from the platform.
What do you dislike about the product?
My main issue is that I can't dedicate more time to use the tool - it's a gold mine of customer data.
What problems is the product solving and how is that benefiting you?
Functionality issues and bugs
Identifying critical points in the journey where we lose customers
Improving team efficiencies - reducing the creation of unnecessary content
Site merchandising
Identifying critical points in the journey where we lose customers
Improving team efficiencies - reducing the creation of unnecessary content
Site merchandising
Finding insights quickly with Contentsquare
What do you like best about the product?
One of our biggest frustrations with website analytics (GA) has been that they only tell us so much, and it requires us to really know what we're trying to find and then spend hours or days digging for it. This was causing us to spend considerable time just putting together reports before we could even get to the insights. Contentsquare changes that as now everything is tagged automatically on site (no more data layer setup!) and it's easy to spot strange or inconsistent patterns & behaviours. The different modules go well together to start to narrow down where we need to spend our time so we can take action quickly to solve pain points for our customers.
What do you dislike about the product?
There are still some bugs to be worked out in some of the modules but the support team is excellent and they always respond quickly and update us on when things are fixed.
What problems is the product solving and how is that benefiting you?
There are so many pros to using Contentsquare: the ease of tag setup, highly visual modules, simple for non-data analysts to use & understand, great team throughout the process, surfacing insights...the list goes on. Most importantly though, it finally gives us the ability to really understand how our users engage with us & our website so we can provide an even better experience for them.
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