Contentsquare Experience Analytics
ContentsquareReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
480 reviews
from
External reviews are not included in the AWS star rating for the product.
Highly functional and capable of detailed analysis
What do you like best about the product?
There are multiple functions for analysis, each of which is interconnected, allowing for multifaceted analysis.
What do you dislike about the product?
Since you can't use it without defining a certain amount of information on the site first, the initial setup is cumbersome.
What problems is the product solving and how is that benefiting you?
In tools like Google Analytics, you can see the movements within a page and the actual behavior of users, which directly connects to hypothesis testing and strategy planning. Therefore, it has become possible to eliminate unnecessary tests in A/B testing and improve the site at the fastest pace.
Recommendations to others considering the product:
This is a recommended tool for those who are struggling with site improvement and CVR enhancement. It is more advanced than other analysis tools and can perform various analyses.
Contentsquare is critical to my day to day. You need this!
What do you like best about the product?
Contentsquare is more than a vendor in my experience. I look at them as a critical partner and the first team I call when I move into a new role. This is because of the value and service they bring. Not only that but the company hires THE best across the board. The support team, the marketing team, customer success team, exec team are just top notch. Thank you Contentsquare!
What do you dislike about the product?
Nothing much. I would love more precanned reports out of the box but I love that I have a voice in their roadmap.
What problems is the product solving and how is that benefiting you?
democratized data has pulled various teams together that have never been able to align on data. I am in awe but its happening and I credit contentsquare for this. In general, I am discovering how my users are traversing my site and where there are pain points, my team and I can resolve them quickly.
The best
What do you like best about the product?
Easy to use operation, visually see user behavior. Decrease in interaction with Google Analytics.
What do you dislike about the product?
The PDF download feature is somewhat inconvenient due to its instability, but overall I am satisfied.
What problems is the product solving and how is that benefiting you?
Site Improvement・Stable Improvement Rate
Great platform to get actionable insights and drive customer experience
What do you like best about the product?
Actionable insights, Ease of use and recommendations to improve
What do you dislike about the product?
heatmaps are not very intuitive and can be optimized further
What problems is the product solving and how is that benefiting you?
Working on deriving facets usage for one of the fortune 500 clients, have been able to get some good results basis the changes made
A Robust and Easy-to-Navigate Product
What do you like best about the product?
Its a robust tool providing good insights.
What do you dislike about the product?
Still maturing so waiting for more features.
What problems is the product solving and how is that benefiting you?
Finding areas of growth in performances.
Customer Insights and heat maps that help me all the time
What do you like best about the product?
ClickTale is a necessity for me and with the heatmap tool in place, I don't miss any data such as statistics on scroll reach, mouse movements, and clicks, as well as the areas of our sites that are receiving the most attention. ClickTale does an excellent job at capturing the qualitative components of user experience. The visual conversion funnels provide a great overview of landing page performance and how they interact.
What do you dislike about the product?
There is nothing to dislike about the tool as such but if I have to highlight one thing that would be the inconsistencies with conversion stats at times. This is the reason why I am not using this information on Clicktale to calculate conversions as my primary source. Other than this the tool is perfect and also very easier to use.
What problems is the product solving and how is that benefiting you?
In my option, ClickTale's unique value proposition is its heatmapping platform, which it does an excellent job of delivering on. It has a number of maps accessible, each of which provides distinct and easy-to-understand information. The most important thing is that the data such as Hover time, hover order, and hesitation on this tool is very unique and I haven't discovered anywhere the data as such.
Best analytical tool
What do you like best about the product?
The heatmaps which are zone based and also customer journey insights are valueable assets
What do you dislike about the product?
Nothing as of now. All works good for now
What problems is the product solving and how is that benefiting you?
Understanding the customer journey and the reason for their exit
Understood the actual problems on the customer journey
Understood the actual problems on the customer journey
Recommendations to others considering the product:
Na
Easy to use, powerful usability analytics tool
What do you like best about the product?
Possibility to integrate with Analytics, conversion funnel
What do you dislike about the product?
Navigate from heatmaps of one page to another
What problems is the product solving and how is that benefiting you?
Understand customers on-page/on-site behavior. We could see what is not working well on the webshop and optimize it for better user experience.
Recommendations to others considering the product:
Clicktale has been acquired by ContentSquare in 2019, which also acquired Hotjar recently. Contentsquare is by now the major player in the usability analytics market. The setup is rather straightforward and fast support is provided with a good amount of documentation.
With the aggregated heatmap/journey and individual session replays, it's very useful to understand what users are doing on your site and it gives context to what you see in AA/GA reports.
With the aggregated heatmap/journey and individual session replays, it's very useful to understand what users are doing on your site and it gives context to what you see in AA/GA reports.
Content Square: Know your site
What do you like best about the product?
I really liked the journey function to be able to break down every pathway to see just how different pages perform and instantly see bounce rates.
What do you dislike about the product?
That it is quite a complex system and I wouldn't have been able to self-learn it with confidence like other online analytics tools.
What problems is the product solving and how is that benefiting you?
I am looking at conversion rate between different types of pages - I'm excited to keep being able to compare Womens landing pages vs. Mens landing pages to understand more about the online customers coming to our site.
Great to use
What do you like best about the product?
Heatmaps ara great way to understand visitor behaviour on a page. The new option to get engagement on a page by using the extension without even opening the app is a great time-saver
What do you dislike about the product?
Creating new parameters to track visits on existing Page elements is a little difficult compared to other functions
What problems is the product solving and how is that benefiting you?
NA
Recommendations to others considering the product:
NA
showing 411 - 420