There were many use cases. We were looking for implementation of the Joined Mover Leaver and implementing birthright access, RBAC, and certification.
SailPoint Identity Security
SailPointExternal reviews
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Customer centric approach
What do you like best about the product?
SailPoint is good at listening to their customers, understanding their needs, and turning them into first class functionality
What do you dislike about the product?
Nothing really, remember that good software comes at a price
What problems is the product solving and how is that benefiting you?
Getting in control with accounts and accesses, easy onboarding of new hires and applications, automation
Best IAM product
What do you like best about the product?
Sailpoint’s reach connector support along with dedicated offerings for Saas and On-prim installation provides customers to select there product best suited for their needs.
While my association with SailPoint primarily on IdentityIQ, I have really enjoyed implementing complex business cases with ease of customisation supported by available hooks in with different kinds of rules. IdentityIQ is primarily for complex costumers which there unique needs where costumers needs more control
Of there IAM implementation, however you also get dedicated and professional support through their support portal.
While we have IdentityIq for customers with more complex and larger user bases we do have Saas offerings with matching capabilities where you can have a mature IAM offering as a service with Identity Security Cloud.
While my association with SailPoint primarily on IdentityIQ, I have really enjoyed implementing complex business cases with ease of customisation supported by available hooks in with different kinds of rules. IdentityIQ is primarily for complex costumers which there unique needs where costumers needs more control
Of there IAM implementation, however you also get dedicated and professional support through their support portal.
While we have IdentityIq for customers with more complex and larger user bases we do have Saas offerings with matching capabilities where you can have a mature IAM offering as a service with Identity Security Cloud.
What do you dislike about the product?
For IdentityIQ I believe there could be more use cases which can be given importance like non-human user and device management so that it could cater the need for managing use cases to support external identities as well ex: banking domain.
What problems is the product solving and how is that benefiting you?
Automating user access review does support solving a lot of auditing and control
Overhead, while automated LCM saves overall turnaround time for new joiners and leavers insuring while we automate, we continue to be compliant.
Overhead, while automated LCM saves overall turnaround time for new joiners and leavers insuring while we automate, we continue to be compliant.
Great Customer Service
What do you like best about the product?
the customer service provided always seems to be on point
What do you dislike about the product?
I am not affected by it personally but I think the cost associated with services is a bit high
What problems is the product solving and how is that benefiting you?
We currently use SailPoint Advisory services to fix issues that were configured with our implementation partner. It seems to be a lengthy process.
Excelent product
What do you like best about the product?
Sailpoint is an excellent IGA tool, it has several features and simplified integration, it has been increasing new features a lot and looking a lot at AI issues.
What do you dislike about the product?
It needs to evolve in the number of connectors available.
What problems is the product solving and how is that benefiting you?
Governance of identities and easily way to verify all the accounts that I have and connect them.
Very good product. Mediocre support
What do you like best about the product?
Finding user access data quickly. Certifications are excellent
What do you dislike about the product?
Support is not very good. Need to improve in that area
What problems is the product solving and how is that benefiting you?
Certification of user access on an annual basis in a very efficient manner. Helps with compliance and efficiency
Director of Identity Management
What do you like best about the product?
Flexibility and stability of the software
What do you dislike about the product?
It is hard to find good developers to work on IIQ
What problems is the product solving and how is that benefiting you?
LCM of al users and access
I think SailPoint is an incredibly robust, reliable product that makes IAM easy!
What do you like best about the product?
SailPoint has a very intuitive UI and a lot out of the box connectors with many applications to make integration easy and streamlined.
What do you dislike about the product?
Using IdentityIQ specifically, it's requires an extensive knowledge of development. Users without a programming background can take some time to ramp up to an operational level.
What problems is the product solving and how is that benefiting you?
SailPoint allows us to automate the creation and provisioning of accounts as well as certifying that our users have the correct access based on least privilege.
Project management and customer support have greatly improved audit success and user experience
What is our primary use case?
What is most valuable?
There are two things I find valuable. The product feature is quite nice and simple, especially in terms of the UI and implementation. Additionally, the customer support is very good. Whenever a consultation or solution guidance was needed, the team was available to answer questions and concerns. Furthermore, from a project management point of view, the tool supports audit success with features to segregate permanent and contractor employees, integrate with HR systems, and indicate other sources for contractors. These features are really beneficial.
What needs improvement?
We have raised a couple of things on the portal, but I can't recollect the details right now. However, we have added them to the support. I don't have any major issues, and all those issues were solution-related and were taken care of in a timely manner. We have also put our enhancement request, and the SailPoint team has accepted that the feature is not available and plans to include it going forward.
For how long have I used the solution?
If you're talking about my personal experience, it's very long. Recently, I completed a project that lasted for two years where we did a greenfield implementation, and I was the Project Manager for that.
What do I think about the stability of the solution?
I find it stable.
What do I think about the scalability of the solution?
I find it scalable.
How are customer service and support?
Technical support is very good. I would rate them a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I haven't worked with the PAM model of SailPoint, only with SailPoint Identity Security Cloud.
How was the initial setup?
There was a challenge, but it was not a big one. It was all managed well, so I don't have concerns where I should raise it.
What other advice do I have?
I am happy with the solution's implementation as a partner, and the client was happy as a customer. Requirement-wise, it was fulfilling all of them, although there were some concerns on a few use cases. I would rate it nine out of ten.
Empower users with robust IT security and seamless approval workflows
What is our primary use case?
I raise requests on SailPoint, for example, if there is any server-related access needed. I use it more as an end-user, like raising simple tickets for identity access management.
What is most valuable?
SailPoint is more focused on IT security. I find that the approvals that flow through SailPoint are much better than what ServiceNow offers. SailPoint has an edge in terms of security since administrators have limited access, unlike ServiceNow where you can change everything. This adds a significant security advantage.
What needs improvement?
The workflow and user interface of SailPoint are not as smooth as ServiceNow's. I find raising a ticket to be too complex, which could be improved for better user-friendliness. Keeping the workflow as easy as possible would allow users to achieve their goals with more ease.
For how long have I used the solution?
I have been raising requests on SailPoint for two years. I believe we implemented SailPoint around 2022.
What do I think about the stability of the solution?
I agree that SailPoint was stable during my usage.
What do I think about the scalability of the solution?
SailPoint is scalable, though challenges exist in terms of workflow and user interface design.
How are customer service and support?
SailPoint's technical support is better than ServiceNow's. SailPoint's team consists of specialists who handle tickets without needing to depend on other teams. This provides an edge in customer support.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We previously used ServiceNow for identity access management, however, SailPoint was implemented in 2022 for more robust security.
How was the initial setup?
The application installation for SailPoint is straightforward. Challenges may arise at the infrastructure level, such as deciding on the server, database, and technology.
What's my experience with pricing, setup cost, and licensing?
SailPoint is cheaper than ServiceNow, which is very expensive.
Which other solutions did I evaluate?
We used ServiceNow before switching to SailPoint for more focused IT security.
What other advice do I have?
I would rate SailPoint Identity Security Cloud an eight out of ten.
My advice would be to make the workflow as easy as possible so that users can achieve their goals with minimal clicks.
Adapts workflows with industry-specific flexibility for big companies
What is our primary use case?
I have experience with AirPods IAQ, primarily for identity and access management. I work on engineering the entire workflow of IAQ, including lifecycle certifications and application integrations as they relate to access management.
What is most valuable?
We find flexibility to be one of the most valuable features. The solution can be customized to adapt the workflow to our industry, offering considerable flexibility.
Additionally, it is considered a good solution for large companies due to its scalability and ability to cater to the needs of many customers. It has also enhanced security and provided significant flexibility for our specifications module.
What needs improvement?
There are more functionalities in the Cloud that could be explored. It's good for big companies, however, I can't compare Identity Cloud with IAQ as we don't use it extensively.
For how long have I used the solution?
I have five to six years of experience with the product.
What do I think about the stability of the solution?
The version I use now is very stable, especially compared to previous versions like eight point zero and eight point one.
What do I think about the scalability of the solution?
The scalability is good. On a scale of one to ten, I rate it about seven or eight.
How was the initial setup?
I don't handle the setup or configurations, however, our admin team finds it manageable.
What about the implementation team?
We have a team that is responsible for the deployment. About 20% of the team is involved in deployment and configurations.
What was our ROI?
The product has provided return on investment in terms of enhanced security and flexibility.
Which other solutions did I evaluate?
I compared SailPoint with Saviynt, and I find IAQ detailed and good.
What other advice do I have?
I would recommend SailPoint IAQ to big companies.
Overall, I'd rate the solution around eight on a scale of one to ten.
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