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SailPoint IIQ Review
What do you like best about the product?
I enjoy the extensibility of the IdentityIQ platform. The sky really feels like the limit for what you can do with SailPoint IIQ. If you want to create a UI interface, customize a workflow, support a unique business process, or integrate with a disparate system all you have to do is write the code and plug it into the IIQ framework.
What do you dislike about the product?
Since SailPoint has essentially handed the keys to its customer's developers to build and develop within their own IIQ environments, there are inherent challenges to overcome from vendor support perspective. Often for good reasons, and sometimes for not, IIQ customers are pushed to engage professional services to troubleshoot and address problems in their implementations. This leads to expensive and lengthy engagements which often do not coincide well with the customer's needs.
What problems is the product solving and how is that benefiting you?
We are supporting self-service group provisioning and maintenance from an entitlement perspective. We leverage certifications for quarterly and yearly reviews. We are using IIQ for end-user account and identity lifecycle management.
We use the entitlement catalog for access requests fulfillment. We are using IIQ's role management to build out RBAC and ABAC controls to facilitate lifecycle transitions. This year we will be releasing password sync functionality with IIQ's password interceptor.
We use the entitlement catalog for access requests fulfillment. We are using IIQ's role management to build out RBAC and ABAC controls to facilitate lifecycle transitions. This year we will be releasing password sync functionality with IIQ's password interceptor.
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SailPoint
What do you like best about the product?
Well rounded IAM automation solution, excellent customer support
What do you dislike about the product?
Lack of some required features in some basic functional areas.
What problems is the product solving and how is that benefiting you?
Legacy tool set that does not meet business or compliance needs.
Recommendations to others considering the product:
Good tool but deflinately do your due diligence in making sure it meets your business needs.
SailPoint IdentityNow
What do you like best about the product?
An extensive list of OOTB connectors. Very well done Web Services and SCIM connectors for other applications. Clean, easy to use UI.
What do you dislike about the product?
A lot of customization can only be done through API calls. Several common use cases not implemented yet.
What problems is the product solving and how is that benefiting you?
Automating user lifecycle across systems. Reduction in manual account maintenance and human error.
Bell Canada and SailPoint IIQ
What do you like best about the product?
The product works very well, and the Expert Services team are top-notch. The customer success managers ensure we are well looked after. The personal experience is what we value above the software experience.
What do you dislike about the product?
The end-of-life lifecycle and support for connectors from vendors means we are upgrading yearly in some areas. By moving most services behind a web services or a JDBC interface insulates IIQ from the connector but forces the target application to create such a service when a direct connector is available.
What problems is the product solving and how is that benefiting you?
The list is large in terms of benefits, but the largest benefits are birthright assignments, joining the company account setup, terminations, and certification of accounts/accesses.
Recommendations to others considering the product:
Governance is tricky in most aspects. SailPoint will not tell you how to do it, each organization is different, but if you approach them with a plan, they will guide you in a good direction. The product out of the box work very well - do not customize it. Their plug-ins need a lot of senior developer attention to get them working correctly in a large or enterprise installation due to the complexities of the IIQ implementation.
Engage the CSMs for any issues, and you will get attention right away.
The company is customer focused.
Engage the CSMs for any issues, and you will get attention right away.
The company is customer focused.
i enjoy using and managing this platform
What do you like best about the product?
ease of use, working with support is not terrible, automation is a lifesaver
What do you dislike about the product?
use of expert services, lack of granularity
What problems is the product solving and how is that benefiting you?
Auto user provisioning, group assignment for roles, and email creation are fantastic. Setting up some of these things was a challenge, and modifying some of them is also troublesome. I realized that it's all based on a solid foundation but not always possible to start at that point.
Recommendations to others considering the product:
Make sure you have a roadmap of where you are at and where you plan on getting to the long term. This will help you understand what needs to be purchased and implemented. Also, consider what you may already have available with other applications to avoid duplicating efforts/costs. Ensure you have cleaned up everything as best you can before implementing this solution to have a solid foundation for future upgrades. Lots of useful features but requires some specific circumstances to work as intended.
Highly Flexible And Well Positioned SaaS Solution To Solve Identity Challenges
What do you like best about the product?
A strong set of REST APIs to administer and configure system; consistent reliability and frequent updates, unlocking additional functionality that can be leveraged in your organization. New Developer portal is a complete overhaul with well-presented documentation and examples and a broad set of connectors that allow SailPoint to interact with on-prem systems including legacy components.
What do you dislike about the product?
The company is in a significant growth mode as they transition to cloud - for us, this has meant longer than expected delays in answering support inquiries and getting expert services assigned to an analyst. Hopeful, however that they are taking the appropriate measures to improve n these areas overtime.
What problems is the product solving and how is that benefiting you?
Automation of Access, Network ID Creation, Azure Administrative Units, integration with ServiceNow. We're noticing a better and more consistent user experience, reliable and repeatable and overall improvement over repetitive manual processes.
Experience with the product is exceptional
What do you like best about the product?
We implemented in a manner that was logical for our organization. This allowed us to progress, slowly gaining confidence in the software and ensuring management was on board with the solution.
What do you dislike about the product?
The UI still needs improvement as it does not resize based on display
What problems is the product solving and how is that benefiting you?
We use SailPoint for standardizing LCM processes and the re-certification of user access.
Sailpoint IdentityIQ provides a solid, consistent experience with good extensibility.
What do you like best about the product?
For end-users, the UI is simple, clean, and intuitive. The out-of-the-box workflows provide a nice experience for users requesting access or entitlements, and custom workflows leverage the same UI elements for a consistent look and feel.
From an extension and integration perspective, IdentityIQ's application model makes it easy to consume and manipulate identity data end-to-end. By using an XML model and BeanShell, access to data elements is handled consistently throughout the environment.
From an extension and integration perspective, IdentityIQ's application model makes it easy to consume and manipulate identity data end-to-end. By using an XML model and BeanShell, access to data elements is handled consistently throughout the environment.
What do you dislike about the product?
The major drawback that we encounter is due to the task-based nature of IdentityIQ's operations. This architecture builds in delays in processing updates from authoritative sources that would be better to avoid. In a larger environment requiring updates from multiple sources each day, it is challenging to achieve real-time operations across the board.
What problems is the product solving and how is that benefiting you?
Using Sailpoint IdentityIQ, we have reduced the effort and elapsed time needed to create and set up new users in our environment and improved the accuracy and timing of access removal for departing and moving users. We have provided additional workflows to support teams allowing them to troubleshoot and resolve access issues quickly. We have improved our audit results by implementing more timely and thorough access reviews.
SailPoint is a very powerful automation and identity governance tool!
What do you like best about the product?
I like the automation of the life cycle events, certification process and being able to view all access a user has within the company.
What do you dislike about the product?
The managing of upgrades for identityiq.
What problems is the product solving and how is that benefiting you?
We have resolved joiners, movers, and leavers within the company. The certification process has helped control access within the company. We have also utilized SailPoint to automate the provisioning of access.
Recommendations to others considering the product:
SailPoint is a powerful tool and can help an organization in many ways. We have been able to automate a lot of our processes and also develop control around admin access within the company.
Sailpoint is a great tool, but you need to know how to use it
What do you like best about the product?
Group reviews are easy for our organization to set up now.
What do you dislike about the product?
A lot of issues can occur if one thing breaks.
What problems is the product solving and how is that benefiting you?
Disabling users automatically upon termination. Befefits are when we can just create a report from sailpoint to show auditing.
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