User access management excels but needs enhancements with integration capabilities
What is our primary use case?
We are already using SailPoint Identity Security Cloud in that space for the ID perspective and I think I did this inquiry quite some time back.
We are using SailPoint Identity Security Cloud to manage the identity life cycle, which includes managing recertification, confirming the status of account access, and determining when account access has to be revoked.
What is most valuable?
Managing user access has been a specific action with the operations team, and they would be able to provide updates. I'm part of the cyber assurance team, so these operational aspects or tool usage-related questions need to be checked with the operations team members.
We have role management and groups management taken care of, and there are no challenges highlighted in that area.
We have managed our identity governance with SailPoint Identity Security Cloud while dealing with some legacy systems and moving to the latest versions on-prem or cloud related stuff, managing both the physical machines configured in our environment and the on-prem or cloud related machines effectively without seeing any difference in solution speed or service.
What needs improvement?
I was aware of that because I used to manage these solutions earlier on, but it was purchased by the Procurement team, so I was not involved in any of those.
There are certain details I may not be able to disclose currently, but we can speak in general about a number of products and tools that are ongoing.
I have not been using access management controls here, so I don't have the latest features or details or hands-on experience in that space.
I cannot share all the details about the improvements in security operations since we were exploring some products, but I'm familiar with Saviynt as I was one of their partners for other solutions, and currently, I cannot disclose a lot of performance related to my current roles.
For how long have I used the solution?
With my new company, we have been using SailPoint Identity Security Cloud for four years now.
What do I think about the stability of the solution?
I am satisfied with the overall performance and stability.
How are customer service and support?
I am satisfied with their technical support.
How would you rate customer service and support?
Which other solutions did I evaluate?
In general, I have handled Okta and OpenText and noted that those companies have a longer history in the market, which gives them an advantage over SailPoint Identity Security Cloud and Saviynt in aspects like account provisioning and life cycle management.
What other advice do I have?
There are many points which we have highlighted for SailPoint Identity Security Cloud or the identity aspect, but we will not have enough time to disclose all those details here on this call.
The price is on a competitive edge, but as the number of suites and licenses increases, it adds more value. If we need to adhere to compliance like HIPAA, SOX, or GDPR, it remains competitive.
I have been a customer and have handled some of the biggest contracts that Saviynt and SailPoint Identity Security Cloud have managed.
On a scale of 1-10, I rate SailPoint Identity Security Cloud a seven out of ten.
A flexible and connectable system that allows you to govern access to all corporate applications
What do you like best about the product?
In addition to the various connectors, the possibility of connecting via Webservice makes the application robust.
What do you dislike about the product?
It is essential to improve the application support team.
What problems is the product solving and how is that benefiting you?
It is a system that centralizes access management. Its benefits include: easy implementation, connectivity, and ease of parameterizing scenarios according to the organization's legacy system.
Best IAM platform and services
What do you like best about the product?
SailPoint IIQ provided us a comprehensive solution for our organization access management capability needs. Supported us in delivering our Cyber Security processes and standards. Simplified our IAM governance processes. Its Scalable and flexible solution with ease of implementation and best customer support. Its connector framework allowed to achieve integrations rapidly.
What do you dislike about the product?
SailPoint IIQ requires improvement in Ux but good thing is that latest versions are addressing it and very good roadmap to improve this. Application onboarding framework also need to be focused for SailPoint IIQ
What problems is the product solving and how is that benefiting you?
Our organisation Cyber security controls for access management and enabling self service and automated governance processes
IGA Management
What do you like best about the product?
The full user Managment of our company to get the correct rights and access for our employees
What do you dislike about the product?
The user interface is not user friendly and the forms are not much customizable
What problems is the product solving and how is that benefiting you?
Full overview , management, access reviews of the user ids, accounts and entitlements
One of the best IGA Tools in the Market is SailPoint IIQ
What do you like best about the product?
I like SailPoint becuase for their high quality products such as SailPoint IdentityIQ and SailPoint Identity Security cloud. They are the leaders in the IGA Space. They have broad list of connectors to support different applications integrations. SailPoint products are robust.
What do you dislike about the product?
I am disappointed working with SailPoint support time. Most of the time support team asks for the unnecessary details when we raise a case with support team. When folks from India raises tickets we get a response in different timezone by that time we can't replay immediately. In India working hour we will replay and then some one from onsite team replies back during night time, this process goes many days. When we ask for the call or meeting in overlap hours they denies.
What problems is the product solving and how is that benefiting you?
Currently, we have implemented Lifecycle events such as Joiner and Leaver. We also automated user access reviews for couple for LDAPS to support SOX and SOC Compliance.
Sailpoint IdentityNow aka ISC
What do you like best about the product?
Sailpoint ISC IGA product with good features, scalable,
What do you dislike about the product?
High cost, lack in customization, issues resolution so slow and most of the times gets closed without resolutions, and customer idea portal has Bigggggggg backlog.
Very slow support, keep asking useless questions and tries to move most of the solution to Expert services
What problems is the product solving and how is that benefiting you?
Password reset is nice feature.
SailPoint is the best IGA solution based on my experience.
What do you like best about the product?
It's the support and the community in general
What do you dislike about the product?
requires development experience in the back end.
What problems is the product solving and how is that benefiting you?
Automates Onboarding and Offboarding of Employees and Contingent workers, RBAC and Access Certification.
User Feedback on SailPoint Experience
What do you like best about the product?
SailPoint for its robust identity governance, strong security posture, automation that saves time and costs, compliance facilitation, and scalable architecture suited for complex enterprises
What do you dislike about the product?
Licensing fees, infrastructure expenses, and ongoing maintenance make SailPoint a costly solution, which may be prohibitive for smaller organizations or those with limited budgets
Slow response from Technical support team and tries to move most of the solution to Expert services
What problems is the product solving and how is that benefiting you?
SailPoint provides a centralized, real-time view of all user identities and their access rights, helping detect unauthorized access and prevent security breaches
Many organizations struggle to enforce proper access controls, leading to excessive permissions and security vulnerabilities. SailPoint automates role assignments and enforces least privilege principles
Automation of identity lifecycle tasks and self-service access requests reduce manual workload for IT teams, allowing focus on strategic initiatives
Mixed feelings
What do you like best about the product?
SailPoint is fairly good at listening to their customers and often flexible enough to adjust to their needs. Their product portfolio and the offerings themselves have matured significantly over the years and are now getting to a pretty solid point. Furthermore, with the introduction of SailPoint's developer community, they've managed to bring together the engineers from both the vendor and customer sides, which has been great great. Last, but not least, their customer success managers have been a pleasure to work with and serve as real advocates for the customers. :)
What do you dislike about the product?
Customer support is and has always been a struggle, particularly when it comes to observed issues and bugs. There is little to no clarity on how long it's going to take to solve any given issue, unless it's the whole tenant is unavailable. Other than that, despite the great strides in maturing the products, there is still some very basic (and I'd argue core) IGA functionality missing from the product, although it's already being worked upon.
What problems is the product solving and how is that benefiting you?
All things identity and access management - SailPoint helped us get rid of fragmented legacy IAM systems and move to a singular solution.
Quality, Versatility, and Reliability: All in One
What do you like best about the product?
I must say it exceeded all my expectations. Not only is the product of excellent quality, but it has also proven to be extremely versatile, adapting perfectly to most of my daily needs.
It’s clear that great care has gone into its design and choice of materials. In addition, the customer service was helpful and professional, ready to answer any questions I had.
In a market where reliability and quality are often hard to find together, this company is a refreshing exception. Highly recommended!
What do you dislike about the product?
If I had to mention one downside, it would be that support is available only in English
What problems is the product solving and how is that benefiting you?
Identity governance must ensure the reliable and traceable deactivation of all accounts associated with a given identity when that identity is revoked.
