There were many use cases. We were looking for implementation of the Joined Mover Leaver and implementing birthright access, RBAC, and certification.

There are two things I find valuable. The product feature is quite nice and simple, especially in terms of the UI and implementation. Additionally, the customer support is very good. Whenever a consultation or solution guidance was needed, the team was available to answer questions and concerns. Furthermore, from a project management point of view, the tool supports audit success with features to segregate permanent and contractor employees, integrate with HR systems, and indicate other sources for contractors. These features are really beneficial.

We have raised a couple of things on the portal, but I can't recollect the details right now. However, we have added them to the support. I don't have any major issues, and all those issues were solution-related and were taken care of in a timely manner. We have also put our enhancement request, and the SailPoint team has accepted that the feature is not available and plans to include it going forward.

If you're talking about my personal experience, it's very long. Recently, I completed a project that lasted for two years where we did a greenfield implementation, and I was the Project Manager for that.

I find it stable.

I find it scalable.

Technical support is very good. I would rate them a nine out of ten.

Positive

I haven't worked with the PAM model of SailPoint, only with SailPoint Identity Security Cloud.

There was a challenge, but it was not a big one. It was all managed well, so I don't have concerns where I should raise it.

I am happy with the solution's implementation as a partner, and the client was happy as a customer. Requirement-wise, it was fulfilling all of them, although there were some concerns on a few use cases. I would rate it nine out of ten.

I raise requests on SailPoint, for example, if there is any server-related access needed. I use it more as an end-user, like raising simple tickets for identity access management.

SailPoint is more focused on IT security. I find that the approvals that flow through SailPoint are much better than what ServiceNow offers. SailPoint has an edge in terms of security since administrators have limited access, unlike ServiceNow where you can change everything. This adds a significant security advantage.

The workflow and user interface of SailPoint are not as smooth as ServiceNow's. I find raising a ticket to be too complex, which could be improved for better user-friendliness. Keeping the workflow as easy as possible would allow users to achieve their goals with more ease.

I have been raising requests on SailPoint for two years. I believe we implemented SailPoint around 2022.

I agree that SailPoint was stable during my usage.

SailPoint is scalable, though challenges exist in terms of workflow and user interface design.

SailPoint's technical support is better than ServiceNow's. SailPoint's team consists of specialists who handle tickets without needing to depend on other teams. This provides an edge in customer support.

Neutral

We previously used ServiceNow for identity access management, however, SailPoint was implemented in 2022 for more robust security.

The application installation for SailPoint is straightforward. Challenges may arise at the infrastructure level, such as deciding on the server, database, and technology.

SailPoint is cheaper than ServiceNow, which is very expensive.

We used ServiceNow before switching to SailPoint for more focused IT security.

I would rate SailPoint Identity Security Cloud an eight out of ten. 

My advice would be to make the workflow as easy as possible so that users can achieve their goals with minimal clicks.

I have experience with AirPods IAQ, primarily for identity and access management. I work on engineering the entire workflow of IAQ, including lifecycle certifications and application integrations as they relate to access management.

We find flexibility to be one of the most valuable features. The solution can be customized to adapt the workflow to our industry, offering considerable flexibility. 

Additionally, it is considered a good solution for large companies due to its scalability and ability to cater to the needs of many customers. It has also enhanced security and provided significant flexibility for our specifications module.

There are more functionalities in the Cloud that could be explored. It's good for big companies, however, I can't compare Identity Cloud with IAQ as we don't use it extensively.

I have five to six years of experience with the product.

The version I use now is very stable, especially compared to previous versions like eight point zero and eight point one.

The scalability is good. On a scale of one to ten, I rate it about seven or eight.

I don't handle the setup or configurations, however, our admin team finds it manageable.

We have a team that is responsible for the deployment. About 20% of the team is involved in deployment and configurations.

The product has provided return on investment in terms of enhanced security and flexibility.

I compared SailPoint with Saviynt, and I find IAQ detailed and good.

I would recommend SailPoint IAQ to big companies. 

Overall, I'd rate the solution around eight on a scale of one to ten.

We are proposing automated automation solutions like automatic JML processes, automation of different use cases, segregation of duties, and automation of entitlements. We are using the solution to reduce ticket count and are proposing a migration from SailPoint IQ to SailPoint Identity Security Cloud.

SailPoint Identity Security Cloud has reduced our effort and manual intervention as it is a cloud-based, SaaS-based solution managed by SailPoint itself. It offers high availability and reduces the total cost.

The most valuable features include its ability to integrate with AI and machine learning, the automation of reports, and the built-in connectors that enable easy connection with both legacy and cloud-based applications. 

Its code-less drag-and-drop functionality allows for easier adjustments, and it provides strong support with reduced SLAs compared to SailPoint IQ.

SailPoint lacks some features like privileged account management and access management features found in products like Okta. 

The solution could be improved by incorporating these missing features for a more comprehensive identity and access management product.

SailPoint Identity Security Cloud is a stable product with no major issues observed in projects over the past one or two years. It integrates easily with various applications.

The solution is scalable and can be upgraded to accommodate increased user counts. SailPoint manages the scalability in a cloud-based environment, which reduces the total cost of ownership.

The customer service is excellent, with quick response times and comprehensive support from the SailPoint team. Support for SailPoint Identity Security Cloud is more efficient compared to SailPoint IQ.

Positive

The setup for SailPoint Identity Security Cloud is straightforward since it is a cloud-based solution. SailPoint provides administrative credentials and takes care of the environment, making it a seamless process.

Pricing and licensing are based on the relationship between the customer and the vendor. The costs are slightly higher than SailPoint IQ due to included charges for maintenance.

The solution receives a nine out of ten for being a strong, scalable, and flexible product. It reduces efforts and interventions, offering significant advantages over other identity and access management solutions.

We are system integrators, so we implement and provide consulting around SailPoint. The product is used for identity governance, answering questions like who has access, what they have access to, and whether they should have access, especially for recertification. 

We create processes for role-based access control, attribute-based access control, and policy-based access control. We also handle joiners, movers, and leavers in the organization.

SailPoint helps save time and money, eliminate human error, ensure compliance, improve security, remove orphan identities, handle rogue identities, and ensure there are no redundant identities. 

Additionally, it reduces the operational overhead of audits.

The most valuable feature is the automation. The automation of provisioning and deprovisioning, managing contractors, temporary users, and the overall automation factor is fantastic. It brings efficiency in onboarding identities, restoring and extending accesses, and terminating accesses.

The pricing could be improved. Another aspect is that IdentityIQ should be more widely available on the cloud, especially in regions like the Middle East where residency issues are present.

I have been working with IdentityIQ since 2016, which makes it eight years.

IdentityIQ deserves a rating of 12 out of ten for stability. It's extremely reliable.

The solution scales well as long as we provide the necessary resources. I would rate the scalability between 8.5 to nine outof ten.

I would rate the vendor support around five out of ten. Sometimes, the support is slow, and they often suggest resorting to expert services.

Neutral

The setup process is complex. For us, being veterans, we know the process very well, and it goes smoothly.

We often help clients with the setup. We make the solution up and running and then hand it over to the client after providing knowledge transfer. We also provide managed services.

The pricing of SailPoint could be better.

Saviynt is a main competitor. However, SailPoint is better since it comes with a legacy and is available in both cloud and on-premises models, unlike Saviynt, which is cloud-only.

Depending on the use case, I recommend asking why SailPoint is needed, as it involves a significant commitment. It is not just a project but a long-term commitment or a marriage with the solution. I'd rate the solution ten out of ten.

I am more like a consultant helping customers use SailPoint Identity Security Cloud and do not represent the client.

The organization's operational expenses do get reduced, roughly by fifteen percent. The service integration with products like Microsoft's and SAP's is effective.

The governance features, such as certification and provisioning, are the most beneficial for enhancing security.

The interface can improve, and the product could become a little cheaper.

I have been using SailPoint Identity Security Cloud for ten years.

In terms of stability, SailPoint Identity Security Cloud is rated eight out of ten. It's quite stable.

Regarding scalability, I would rate it an eight out of ten.

Technical support is responsive and helpful, and I would rate them seven out of ten.

Neutral

The installation is not done by us; it is handled by SailPoint professional services, and we only do the configuration.

SailPoint manages the installation, while we configure the solution.

Organizations have seen a reduction in operational expenses by about fifteen percent.

SailPoint Identity Security Cloud is considered expensive, and the kinds of customizations many of our clients expect are not allowed.

We are working with Microsoft and Saviynt, among other vendors.

I'd rate the solution eight out of ten.

We use the solution for identity management and access requests.

The solution's most valuable feature is its integration with Slack for the notification of access requests.

The solution needs to have more out-of-the-box integration with different applications and solutions. I would like to see the solution integrated with MFA tools like Gemalto, SafeNet, and One Identity.

Many consultancies charge a lot of money for services to implement the solution, which increases the project cost.

I have been using SailPoint Identity Security Cloud for about one year.

SailPoint Identity Security Cloud is a very stable solution.

I rate the solution a nine out of ten for stability.

Previously, around 10,000 users were working with the solution. Our customers for SailPoint Identity Security Cloud are mostly medium and enterprise businesses.

I rate the solution’s scalability ten out of ten.

The solution’s technical support is very good.

Positive

The solution's initial setup is a little complicated, but that's often because a project is complicated. The setup could be easier, but it needs to be flexible to meet a project's demands.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a six out of ten.

The solution can be deployed in some hours. Yeah. It's generally a quick process to deploy the solution. Since it's a cloud service, it's all about trying to get that cloud service to talk to your applications. It's reasonably quick to have things ready, but you need to configure the tool to talk to your systems. The solution can be deployed either on-premises or in the cloud.

It's difficult to say that the solution saved costs because it is quite expensive. Automation may make things easier and less error-prone, but it doesn't save on human power.

The solution's role management capabilities enhance access controls. They help control different types of access and what people can have access to.

The solution has introduced some AI functionalities to improve identity management. However, SailPoint seems uncertain about how the AI had been trained and how the customer data would be safeguarded. AI is used in terms of learning and some security and access requests.

SailPoint Identity Security Cloud is mostly used in the energy utility sector. New users should know what you're trying to achieve with SailPoint Identity Security Cloud. You need to control the tool rather than the tool control what you do. Make sure you understand what you're trying to do with your project. SailPoint Identity Security Cloud is a very good tool that does a lot of things, but you have to configure it to do what you want.

Overall, I rate the solution an eight out of ten.