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No customer support, email ignored
The customer support experience has been extremely poor.
Our emails have gone completely unanswered, and there's no clear way to escalate urgent issues.
For a company of this scale, it's unacceptable to be left in the dark when critical identity services are involved.
If reliable support is important to your operations, I recommend evaluating alternatives.
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Auth0 employs hostile/predatory pricing tactics
What do you like best about the product?
The service works well and is rarely down.
What do you dislike about the product?
Pricing. They were already expensive, then they recently raised pricing 300% (from $0.023 to $0.07), including for existing customers. This is unheard of and predatory after customers invested in the platform assuming the prior pricing model.
What problems is the product solving and how is that benefiting you?
Managed customer auth service
Good for developers not for enterprise
What do you like best about the product?
Nothing comes to my mind as we have to deal with short comings of auth0 from day to day basis
What do you dislike about the product?
Rate limiting, rules for client credentials and so many issues with not able to access permissions in the rules, no token exchange support, no metrics and alerts of any type. No enterprise-grade features. UI search is so broke that we built cli to search our API's
What problems is the product solving and how is that benefiting you?
User logins and machine to machine flows.
Authentication is better as we don't need to deal with login and security related activities.
Lacks Authorization related features.
Authentication is better as we don't need to deal with login and security related activities.
Lacks Authorization related features.
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