Zendesk Suite
ZendeskExternal reviews
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All-in-One Customer Engagement Platform That Empowers Support Teams
What do you like best about the product?
Zendesk can help a person to get up close with customers in a single platform like social media and live chats. Agents can easily create, assign and get solutions on support tickets through their core ticketing system. The only concern about Zendesk is that it becomes expensive quickly and pricing becomes inflexible.
What do you dislike about the product?
Zendesk can be slow or frustrating in terms of its customer support experience, especially on non premium plans, which can delay responses or becomes very difficult to reach out to frequent agent users in the platform.
What problems is the product solving and how is that benefiting you?
It helps us to connect with many popular tools like saleforce and shopify, of which is helping out support team to work within their existing ecosystem without coming up with new workflows in the company.
Amazing Platform with Seamless Telephony and Admin Features
What do you like best about the product?
Zendesk allows you to have amazing platform to be able to perform all your duties and access to telephony system and admin functionality
What do you dislike about the product?
The drop calls issues of not being able to open two Zendesk windows is not good
What problems is the product solving and how is that benefiting you?
It's brings all calls and tickets reporting into one and with Zendesk you do not need multiple systems to perform these tasks
Client Support Platform That Streamlines Communication
What do you like best about the product?
Zendesk brings together email, chat, social media, and phone into one platform, so agents can manage all interactions in a single view. 0This reduces platform switching and improves response times.
What do you dislike about the product?
Although Zendesk integrates with many apps, some integrations can be tricky or require third-party connectors. API limits can also be cumbersome for large-scale automation.
What problems is the product solving and how is that benefiting you?
Clean interface and intuitive design make onboarding easier for support teams, and our Mobile app support ensured that agents could easily respond on the go.
Unified Workspace Supercharges Agent Efficiency
What do you like best about the product?
Our agents can handle problems more quickly with complete context because to its unified workspace, which unifies all customer channels into one view.
What do you dislike about the product?
It is pricey since you have to purchase the more expensive plans in order to obtain the best tools.
What problems is the product solving and how is that benefiting you?
It helps our agents solve issues more quickly and maintain customer satisfaction by centralizing all consumer inquiries.
Excellent Platform for Tracking and Resolving Customer Complaints
What do you like best about the product?
A great way to track and resolve customer complaints.
What do you dislike about the product?
We have been happy with the platform for many years.
What problems is the product solving and how is that benefiting you?
To be able to track and resolve customer complaints in a seamless manner.
Transforming How We Handle Customer Requests
What do you like best about the product?
What I really love about Zendesk is how it makes helping customers feel effortless. Everything’s in one place, automation handles the routine tasks, and the insights let me see exactly how we can improve—so we can delight customers every time.
What do you dislike about the product?
While Zendesk is powerful, it can be a bit overwhelming for new users, and some advanced reporting or integrations require additional setup or higher-tier plans.
What problems is the product solving and how is that benefiting you?
Zendesk solves disorganized requests and slow responses by centralizing all customer interactions, automating workflows, and providing clear insights—helping our team resolve issues faster and deliver a consistently positive customer experience.
Highly Customizable Ticketing Platform That Empowers Our Workflow
What do you like best about the product?
Powerful ticketing platform that allows for a lot of customization.
What do you dislike about the product?
Sometimes making changes on functionality without proper notification/documentation for its customers.
What problems is the product solving and how is that benefiting you?
Ticketing system for communicating/interacting with consumers.
Exceptionally Organized and Fully Equipped
What do you like best about the product?
i love how its organized and got everything we need
What do you dislike about the product?
sometimes it gets me out of the system without ant reason.
What problems is the product solving and how is that benefiting you?
tracking the status of each agent and analyzing the ticketing system correctly.
Centralized Support and Streamlined Workflows with Zendesk
What do you like best about the product?
What I like best about Zendesk for customer service is its ability to centralize all customer interactions in one platform. It makes tracking tickets, prioritizing requests, and collaborating with team members much easier. I also appreciate the automation and reporting features, which help streamline repetitive tasks and provide insights to improve service. Overall, it enables faster, more organized, and more personalized support for customers.
What do you dislike about the product?
Zendesk can be overwhelming for new users, and some reporting features require extra setup to get the needed insights.
What problems is the product solving and how is that benefiting you?
Zendesk centralizes customer interactions, helping us respond faster, stay organized, and provide consistent support.
Unified Issue Management with Excellent WhatsApp Integration
What do you like best about the product?
I can unify all types of issues related to my application into a single system for automation and team redirection, as well as have multichannel messaging options, especially WhatsApp, which is my main medium.
What do you dislike about the product?
It's quite complicated to set up all kinds of integrations with other platforms, especially my biggest problem is everything related to bug tracking, since I use Bugzilla and it was difficult to transfer those issues to Zendesk
What problems is the product solving and how is that benefiting you?
It allows me to quickly assist people who contact me about problems with my application, since the time it takes me to provide the first interaction after the ticket is created is crucial for me, and Zendesk allows me to almost immediately know when a user of my app tries to report a problem.
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