Zendesk Suite
ZendeskExternal reviews
6,516 reviews
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Zendesk better than the rest
What do you like best about the product?
I love the seamless real-time support I receive from their staff. The ticketing agent and call quality are superb
What do you dislike about the product?
Zendesk can be a bit pricey but they quality of their product makes it worth it.
What problems is the product solving and how is that benefiting you?
we use zendesk to support our customers using our software.
Answer to Question
What do you like best about the product?
A lot of available information is available to researchers.
What do you dislike about the product?
There is so much information that it is very difficult to find what is current information and to find answers to questions.
What problems is the product solving and how is that benefiting you?
I'm closing older tickets and wanted to stop emails going to cc'd users. There is no way to do this in bulk.
Director of Support
What do you like best about the product?
I love how it creates a one stop shop for all QA and Csat
What do you dislike about the product?
Phone routing could be much improved. I wish we could route intelligently.
What problems is the product solving and how is that benefiting you?
Integrating phone chat and email in one place
The best CRM product ever!
What do you like best about the product?
It's simplicity and Zendesk always being on top of the game. No need to be a programmer to get it working. I like how easy the data can be collected.
What do you dislike about the product?
Customer Care could be more helpful. The Quality of the help changed drastically compared to when we first started using the product in 2018.
What problems is the product solving and how is that benefiting you?
The biggest benefit is the access to data generated by emails & calls received/sent and by the agents' usage. Based on that you can tweak Zendesk accordingly to meet your company's, teams and customers needs.
Fast, Informative, Polite.
What do you like best about the product?
The help center articles and videos are informative, and the chat agents are quick to help and resolve my issues the first time.
What do you dislike about the product?
Nothing so far. I like all aspects of their support.
What problems is the product solving and how is that benefiting you?
Requests/assistance with new features, triggers, various add-ons.
Love it and the support
What do you like best about the product?
Customizations and ability to create something specific to your needs.
What do you dislike about the product?
Missing Features that should be in a system like split and close
What problems is the product solving and how is that benefiting you?
We use it for a ticketing system for our IT department.
Does It All Customer Support Service
What do you like best about the product?
I like the vast amount of features that are available, from the chat feature, phone calls, the ability to track specific categories and also to monitor feedback from customers based on our responses.
What do you dislike about the product?
I wish there were far more views available so that we could see more categories we are tracking. It would be incredibly helpful to have subviews within each category as well.
What problems is the product solving and how is that benefiting you?
It allows us to connect with our customers, students and members so that we can provide them with the support they need across all of our programs and product offerings.
Amazing and Smooth experience post the initial configuration and an excellent Support system.
What do you like best about the product?
Zendesk Support Suite helps manage the tickets and the workflow automation and in keeping the queries neatly and organized.
What do you dislike about the product?
Customizations of the fields and views are very limited.
What problems is the product solving and how is that benefiting you?
Enables me to handle a large number of daily queries in an organized and timely manner.
User-friendly CRM software and very informative analytics reports
What do you like best about the product?
Zendesk Support Suite helps our start-up company manage our Support tickets which in turn helps our customers have an awesome customer support experience. Zendesk is greater compared to our previous CRM.
What do you dislike about the product?
Creating the needed dashboards to measure productivity is quite confusing so you'll need to speak with Zendesk Support Team or read about it online; having additional features (which I think should be part of all their subscription plans) like an organic time tracker, instead of installing an additional app, it usually means more subscription fee.
What problems is the product solving and how is that benefiting you?
They recently made updates on most interfaces that I interact with as Support Manager which makes reports and/or dashboards easier to create, generate, and share with my peers.
Great and quick support!
What do you like best about the product?
I needed help to understand some of the Zendesk Features, and the support given was intuitive and understandable.
Overall a very good support-based tool which helps answer tickets and store our knowledge base documents
Overall a very good support-based tool which helps answer tickets and store our knowledge base documents
What do you dislike about the product?
Nothing I can think of, that makes me dislike the tool.
What problems is the product solving and how is that benefiting you?
Helping us in responding to our users' requests and providing them with the support they need
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