Zendesk Suite
ZendeskExternal reviews
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Finally, ticketing software designed for a Support team!
What do you like best about the product?
My favorite aspects are usability and day-to-day admin needs not requiring certification or deep knowledge of a platform. This is in contrast to some competitors, whose software is less user-friendly for agents and admins.
What do you dislike about the product?
There's nothing we dislike at this point. This is the best piece of Support ticketing software we've used over the years.
What problems is the product solving and how is that benefiting you?
We're able to bring all our support ticketing channels (email, web forms, messaging) into a single piece of software. This allows our team to be more efficient in their day.
I will definetely recommend Zendesk to all my friends in different sectors and firms.
What do you like best about the product?
I like the chat, whatsapp integration over sunco and automessage system for segmented customers,easy to use, omnichannel system, new messaging options such as api call, new routing system(round robin) and great reporting.
Agentic AI Technology, AI Auto Assist(Co-Pilot) and all new features are making Zendesk best and most powerful tool. While decreasing costs, increasing quality in your customer experience management is key adopting the new era of AI
Agentic AI Technology, AI Auto Assist(Co-Pilot) and all new features are making Zendesk best and most powerful tool. While decreasing costs, increasing quality in your customer experience management is key adopting the new era of AI
What do you dislike about the product?
I dislike most in zendesk that no diffferentiation exist for brands in chat. Answer bot actions is not failing for Turkish anymore. THe Apı integration is new to Answer Bot. Thats great!
What problems is the product solving and how is that benefiting you?
It helps us communicate with your customers via different channels in a most affective way. .
Amazing experience, just need to simplify the reporting
What do you like best about the product?
Agent workspace is very user friendly and automation/triggers
What do you dislike about the product?
Reporting needs to be more easily accessed and editable
What problems is the product solving and how is that benefiting you?
Using zendesk as the primary source of all customer related inquiries And we'll be integrating ERP as well
Excellent all round product
What do you like best about the product?
Implementing the Zendesk Support Suite has been a massive improvement to the business and its operations. The suite has made emailing customers more streamlined for staff.
What do you dislike about the product?
No system is perfect and the Zendesk mobile app certainly holds itself to this. The mobile app needs a major overhaul. It doesn't have all features the desktop version has and isn't easy to use.
What problems is the product solving and how is that benefiting you?
Before implementing the support suite, work completion tracking was very difficult. The suite has provided a high level of visibility for work in progress/completed.
Zendesk Live Chat
What do you like best about the product?
The timely response, I was able to receive help within minutes
What do you dislike about the product?
I have no dislikes so far, I've heard the system can be buggy at times
What problems is the product solving and how is that benefiting you?
Generating a link without sending an email to the client
Super Easy to Use!
What do you like best about the product?
The resources available when additional information is need are absolutely amazing.
What do you dislike about the product?
The only thing I can say I dislike is not know that resources are available to me.
What problems is the product solving and how is that benefiting you?
My team has become much more efficient because of the different tools available. Once I became aware of them, I was able to prioritize and implement.
Zendesk!! Simple and Easy tool - Support
What do you like best about the product?
The Support suite is well suited for all
What do you dislike about the product?
License Cost - the only reason why we find it difficult to expand.
What problems is the product solving and how is that benefiting you?
Client ticketing with SLA's Management was the best feature and that has always helped in ensuring the we reach out to clients in timely manner.
Automation in Zendesk is the best i have seen so far.
Automation in Zendesk is the best i have seen so far.
best helpdesk tool
What do you like best about the product?
ease of use, automation and fully configurable to the organisations needs.
What do you dislike about the product?
sometimes (like adding a phone number) help is not a 123 step.
What problems is the product solving and how is that benefiting you?
easy sharing between agents for full problem history. all tickets easy searchable. reports etc
Precise, On point, All the need in fingertips
What do you like best about the product?
The customer support is really helpful. They educates about the platform precisely and also clears all the doubt's on a Zoom call.
The CRM itself is a charm
The CRM itself is a charm
What do you dislike about the product?
A feature for spam ticket management is something which needs to be improved
What problems is the product solving and how is that benefiting you?
An easy way to interact with the customers and address their issues. Making our life easy
Thank you For quick Fix
What do you like best about the product?
The system gave me option to priorotize my task
What do you dislike about the product?
nothing...everything is perfect. I am happy with the service and tool
What problems is the product solving and how is that benefiting you?
You have detailed articles on each which helps to get to a quick resolution.
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