Zendesk Suite
ZendeskExternal reviews
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Response for tagging problem
What do you like best about the product?
Access to live chat which means I can always get to resolutions more quickly
What do you dislike about the product?
Sometimes struggle to find answers within the knowledge base or known issues
What problems is the product solving and how is that benefiting you?
Generating correct, accurate tagging to our tickets
Zendesk - Powerful Support Tool with highly customizable options
What do you like best about the product?
Zendesk Support Suites helps reduce the Agent's manual work by using Macros and having sorten tickets in a clear and easy style available.
What do you dislike about the product?
It´s sometimes consuming a bit of high Memory from Chrome when working too much on Multi-Tasking things.
What problems is the product solving and how is that benefiting you?
It helps a lot in business to tackle down customers.
Recommendations to others considering the product:
If you like to get your things sorted, it´s a good start. If you like to be an expert using API can fulfill nearly everything.
Fast Support integrated perfectly
What do you like best about the product?
I love that Zendesk Support is available directly out of the ticket system itself. You can reach out to support via chat or email and bove are amazingly fast. Our issue was solved within 2 days.
What do you dislike about the product?
I don't like the design of the email itself. You start your request within a chat field and the answer to your question arrives within 24h. Which is fine but why shouldn't I just start the support case via email directly? All in all, it's just a small issue but I can imagine people getting in contact with the Zendesk support more often could get annoyed by this.
What problems is the product solving and how is that benefiting you?
The Zendesk Support is helping with issues related to any Zendesk product. If you got a problem with chat,support or talk they provide help. Even if the issue isn't really a issue and you just need help with creating a trigger.
Recommendations to others considering the product:
Just click yourself through the KnowledgeBase first.
Zendesk is a great CRM
What do you like best about the product?
I like the quick response and the ability to view the entire thread or add information along the way
What do you dislike about the product?
Like most things with Zendesk, not very user friendly on the app
What problems is the product solving and how is that benefiting you?
Issues with tasks not showing up
Issues with information showing up on wrong card
Issues with information showing up on wrong card
If you need fast and easy configurable tool to build a support portal, Zendesk is one of the best
What do you like best about the product?
The possibility to add more than just one brand
What do you dislike about the product?
Multi-schedule available only in Enterprise
What problems is the product solving and how is that benefiting you?
It is a full-stack of support tools in one place
We love Zendesk
What do you like best about the product?
The chat functionality is our favorite feature of Zendesk.
What do you dislike about the product?
I wish we could set triggers to status = delete
What problems is the product solving and how is that benefiting you?
We've tried other help desk platforms and Zendesk seems to be our best one-stop shop.
Easy to use
What do you like best about the product?
It's straightforward and really easy to use!
What do you dislike about the product?
There's a few glitches and slow to update when marking as spam
What problems is the product solving and how is that benefiting you?
Any questions I have about the platform. They are really quick a responding to you but sometimes get the wrong end of the stick when it comes to queries.
Easy to use.
What do you like best about the product?
The App binding was very helpfull in many cases
What do you dislike about the product?
I miss more function in mobile App most of all telefon function.
What problems is the product solving and how is that benefiting you?
We use it to help our customer by user oir software
Zendesk is great
What do you like best about the product?
It's easy to use, it has an Admin knowledge center available, and has lots of partners with which we can integrate to improve our experience.
What do you dislike about the product?
The metrics are not accurate and we have to do manual work whenever we need a more detailed metric.
What problems is the product solving and how is that benefiting you?
Zendesk helps us to serve the customers, get insights about their needs and performance and also to track and metrify our support team job.
Zendesk as an ITSM
What do you like best about the product?
Service Management is the primary function we use. For tracking service requests, it does a fine job.
What do you dislike about the product?
Two main complaints would be the reporting options are complicated. it may be partially due to multiple teams using a single queue, but it should be easier to extract data/metrics from the system.
What problems is the product solving and how is that benefiting you?
It gives us a good platform for IT service management.
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