Zendesk Suite
ZendeskExternal reviews
6,506 reviews
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Such a great platform to contact my customers
What do you like best about the product?
Such a great platform to contact my customers, to contact internal teams and get the information in one place
What do you dislike about the product?
when it is integrated something with tymeshift it encounters delays
What problems is the product solving and how is that benefiting you?
When it is integrated with different platforms sometime it present delays
Efficient and user friendly support tool
What do you like best about the product?
The UI is intuitive and its automation makes it easy for agents to manage the tickets. Also, its integration with slack and email makes it a better choice than other support tools.
What do you dislike about the product?
The setup is a tad tedious however with proper technical support it can be done.
What problems is the product solving and how is that benefiting you?
It help us to resolve the tickets raised by the users and in turn helps us improve the application.
Zendesk experience
What do you like best about the product?
It’s a great way of collating all of your inboxes into 1 place in order to manage customer service efficiently.
What do you dislike about the product?
It is difficult to find reasons why to dislike zendesk
What problems is the product solving and how is that benefiting you?
It helps solve the issue of having to use multiple platforms in order to respond to all of customers requests
The best helpdesk ticketing system I've ever used
What do you like best about the product?
Zendesk is really easy to navigate and customize as desired. It's a simple system for new or experienced techs, and makes ticket tracking simple. It was easy to implement customizations for my work to make ticketing more efficient. Customer support is readily available online, and there are a lot of great forums with knowledgabke helpers.
What do you dislike about the product?
Better asset tracking would be great, as the current amount is lacking.
What problems is the product solving and how is that benefiting you?
It makes ticket tracking so much easier and more efficient than the other software I've used. The ability to create and use macros for tickets is awesome
They were very helpful.
What do you like best about the product?
They resolved my issues. I had a good experience dealing with Zendesk.
What do you dislike about the product?
I don't really have anything negative to say.
What problems is the product solving and how is that benefiting you?
Disconnected customer conversations, inefficient workflows, and difficulty tracking support performance.
Great ticketing system with smooth integrations
What do you like best about the product?
It works really well with other business tools, and the ticket routing automation makes handling customer inquiries much easier. I also like how the customizable workflows and macros save a lot of time on repetitive tasks. The reporting dashboard is clear and gives a good picture of how the support team is doing.
What do you dislike about the product?
The pricing can be a bit high for smaller teams, and setting everything up at the start takes quite a bit of work. Some of the more advanced features, like AI suggestions, are only available on the higher-tier plans. The mobile app could also use some upgrades to be more functional.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite makes customer support so much easier by putting all our communication channels into one inbox. No more juggling different platforms, which has really cut down on response times. The automated ticket routing and tagging make sure questions get to the right person fast, and the knowledge base helps customers find answers on their own. Since we started using it, our customer satisfaction has gone up and our support team’s workload has gone down.
Great company made the work much easier
What do you like best about the product?
It has made the work very easy, we are able to keep track and the UI is super easy to use, it has made our lot of work a second task
What do you dislike about the product?
No Nothing as of now all thing works well as expected and there customer team is really awesome
What problems is the product solving and how is that benefiting you?
It help us maintain the track of all the queries and help us to manage the client queries in a smooth way
Best Ticketing Software
What do you like best about the product?
Easy to use, implementation is great, customer support is impeccable. I use this software everyday with no problems.
What do you dislike about the product?
Some of the number of features is not available and integration sometimes runs into trouble.
What problems is the product solving and how is that benefiting you?
Clients can reach out easily through tickets and our team can sync to help customers and point them to the right department.
User-Friendly and Efficient Support Suite
What do you like best about the product?
One of the things I like best about Zendesk Support Suite is how intuitive and easy it is to use, even for new team members. The interface is clean and well-organized, which makes it simple to manage multiple conversations across channels like email, chat, and social media all in one place. The ticketing system is especially powerful—it helps us stay on top of customer requests, assign them efficiently, and track their progress without anything slipping through the cracks.
I also appreciate the automation features and macros, which save us a lot of time when handling repetitive tasks or responding to common queries. Plus, the reporting and analytics tools give us valuable insights into our performance, helping us improve our response times and overall customer satisfaction.
I also appreciate the automation features and macros, which save us a lot of time when handling repetitive tasks or responding to common queries. Plus, the reporting and analytics tools give us valuable insights into our performance, helping us improve our response times and overall customer satisfaction.
What do you dislike about the product?
While Zendesk Support Suite is a robust and reliable platform, there are a few areas that could be improved. At times, the admin settings can feel a bit complex or unintuitive, especially when setting up advanced workflows or automation rules—it takes some time to fully understand and configure them correctly.
Additionally, the reporting dashboards, while useful, could offer more customization options without needing to upgrade or use external tools like Explore. Occasionally, we've also experienced minor delays or syncing issues when handling high volumes of tickets across multiple channels.
That said, most of these challenges are manageable, and Zendesk regularly updates the platform, so we’re hopeful these areas will continue to improve over time.
Additionally, the reporting dashboards, while useful, could offer more customization options without needing to upgrade or use external tools like Explore. Occasionally, we've also experienced minor delays or syncing issues when handling high volumes of tickets across multiple channels.
That said, most of these challenges are manageable, and Zendesk regularly updates the platform, so we’re hopeful these areas will continue to improve over time.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us centralize all customer communications across multiple channels—like email, live chat, and social media—into a single, unified workspace. This solves the problem of scattered conversations and missed messages, allowing us to respond faster and more consistently.
It also helps streamline ticket management through features like automation, triggers, and macros, which reduces manual effort and ensures tickets are routed to the right teams efficiently. This has significantly improved our response times and overall team productivity.
Additionally, having access to built-in reporting and customer history gives us better visibility into ongoing issues and trends, helping us identify areas for improvement and deliver a more personalized support experience. Overall, it allows us to provide faster, more organized, and higher-quality support to our customers.
It also helps streamline ticket management through features like automation, triggers, and macros, which reduces manual effort and ensures tickets are routed to the right teams efficiently. This has significantly improved our response times and overall team productivity.
Additionally, having access to built-in reporting and customer history gives us better visibility into ongoing issues and trends, helping us identify areas for improvement and deliver a more personalized support experience. Overall, it allows us to provide faster, more organized, and higher-quality support to our customers.
Customer Service Enabler
What do you like best about the product?
It is most easy to use and lets me efficiently handle tickets
What do you dislike about the product?
In my opinion, i think there are no downsides to Zendesk Support Suite
What problems is the product solving and how is that benefiting you?
Zendesk efficiently helps me to handle tickets, it helps me create and manage workflows all in all creating a personalized experience.
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