For the company I was working with that used Zendesk, they paid for the subscription. I cannot provide exact information for the duration they paid for, but it's usually the same setup as on Freshdesk. Once they pay and you're brought into the project, they add the email they created for you, add you as an agent, and give you access to Zendesk or Freshdesk so that you can promptly provide support on the tickets.
Zendesk Suite
ZendeskExternal reviews
6,511 reviews
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Reliable and efficient support platform
What do you like best about the product?
It makes it easy to keep track of customer interactions across multiple channels in one place. The interface is intuitive, automation rules save a lot of manual work, and reporting tools give clear insights into team performance. It’s reliable, scales well with growing volumes, and integrates smoothly with other tools we use.
What do you dislike about the product?
complex automations can be tricky to set up without technical knowledge
What problems is the product solving and how is that benefiting you?
It centralizes all customer conversations from email, chat, and social channels, so nothing slips through the cracks.
An Overview Of Zendesk Support Suite
What do you like best about the product?
Zendesk Support Suite helps us to manage emails and in an efficient manner on a single platform. By using this we can also check the customer satisfaction level as well as the team performance. We can also integrate with Help Center for efficient working
What do you dislike about the product?
If the user needs to use advance tools in the Zendesk then they need to pay a high pricing which is not so good. The other thing is some of the user interface icons looks like the outdated one like of the early 2010s one and they need to be updated.
What problems is the product solving and how is that benefiting you?
It is helping to manage emails on a single platform and try to check the customer satisfaction level at the same time as well. It also helps to build team and custom reports as well.
Zendesk Support Suite – best All-in-One Support Platform
What do you like best about the product?
I'm frequenlty using this from past few months It's been a strong asset for managing customer support across multiple channels. It ease to use and integration which brings together email, live chat, voice, and social media omnichannel Support implementation.
What do you dislike about the product?
I believe all good nothing for me as of now
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is helping us solve customer support challenges by centralizing communication improving response times and increasing team efficiency.
Zendesk is Useful
What do you like best about the product?
Zendesk is providing ticketing , chat and help center helps to check for any issues and also its very easy to use and can be integrated with different tools like we have done with Jira and Customer support is also very good , we are using it daily
What do you dislike about the product?
Nothing so far seems to be ok , but will update in future if i see some improvement points
What problems is the product solving and how is that benefiting you?
We are integrated it with Jira and managing tickets using both tools
Boosts response times and simplifies customer communication through user-friendly setup
What is our primary use case?
What is most valuable?
I use the customizable dashboards and reporting tools sometimes, and I get to automate using make.com and Zendesk.
The benefits I have seen from using Zendesk include faster response times. As a CSM, faster response is the goal, which solves the customer's challenge in a timely manner. Zendesk offers that capability, which is beneficial.
What needs improvement?
I'm going to piggyback on what I said regarding Freshdesk concerning what could be better in Zendesk: incorporate more AI. I know many CRM tools are already on the way to do that.
For how long have I used the solution?
I've been using Zendesk for a period of eight months. Sometimes it depends on the project and the company I'm working with. On my own, I have to make sure that I'm proficient with almost all CRM tools. I've used Zendesk for over eight months.
What do I think about the scalability of the solution?
The scalability of Zendesk is still in the same range as Freshdesk. Both of them are on the same scale because the usability, user interface, and user experience give the same feel. That's the way 90% of the CRM tools are; they remain similar.
How are customer service and support?
Their support team from Zendesk is excellent, similar to what you have in Freshdesk.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup with Zendesk is straightforward because we are already brought in when it's set up, mostly by the IT department or the department in charge of setting up CRM tools. The CRM tool can be embedded in the company's website or wherever the customer goes in that they can send a complaint, or on the contact section on their site.
When they set it up, they add me as the agent or support master. Setting it up is not an issue, and it's very easy to navigate, similar to Freshdesk.
What other advice do I have?
It's similar to other CRM tools. As mentioned earlier, they all have the same interface. Zendesk is fine. On a scale of 1-10, I rate Zendesk an 8.5.
Review of Zendesk support Suite
What do you like best about the product?
Reliable, feature-rich customer support, easy of use, implementation made easy, easy to integrate with other application, frequently use it for interaction
What do you dislike about the product?
Expensive, requires learning which takes lot time to understand the tool
What problems is the product solving and how is that benefiting you?
to centralize all the customer support commincation under one tree by communicating with multiple tools like email,chat, and social media
Ticket handling Pro
What do you like best about the product?
Zendesk makes ticket handling very easy . It also help you keep track of your tickets based on priorities.
What do you dislike about the product?
It’s not collaborated with AI. This should be an added feature.
What problems is the product solving and how is that benefiting you?
Accurate ticket logging format.
Zendesk is a Good for the Customer Service
What do you like best about the product?
The best of Zendesk is being centralized because you can contact your customer from gmail or any social media.
What do you dislike about the product?
In my perspective, I think it is expensive because it is not fixed.
What problems is the product solving and how is that benefiting you?
Since it is centralized, it eliminates the use of different platforms which saves time and reduces the risk of missing important messages.
It also helps streamline ticket management with automation tools like triggers, macros, and routing rules. These features ensure that tickets are assigned to the right agents quickly, improving response times and customer satisfaction.
It also helps streamline ticket management with automation tools like triggers, macros, and routing rules. These features ensure that tickets are assigned to the right agents quickly, improving response times and customer satisfaction.
I use Zendesk for raising support tickets for a SAAS based platform.
What do you like best about the product?
It's easy to raise tickets using Zendesk and easy login process. The interface is clean and best part in Zendesk is the tool outages notification will be clearly displayed in the home page of Zendesk.
What do you dislike about the product?
I don't have anything to dislike about Zendesk. It's does serve the purpose.
What problems is the product solving and how is that benefiting you?
We Zendesk as a knowledge hub for our SAAS product. It also has comment box to drop in the feedback about each article. In addition to that, you can find the article easily with just typing the keywords of the article.
Solid portfolio of products for streamlining customer support
What do you like best about the product?
I like that everything is in one place, and I don't need to integrate / use other apps to complete customer support. Overall, platform is very easy to use and pretty intuitive
What do you dislike about the product?
When integrations are required, I find that sometimes they are a bit difficult to set up.
What problems is the product solving and how is that benefiting you?
All of our customer complaint tickets go through ZenDesk so that we can ensure that we don't miss a request.
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