Zendesk Suite
ZendeskExternal reviews
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Zendesk Experience
What do you like best about the product?
It's easy to navigate and user-friendly. I find the submit options interesting as it allows you to choose whether to keep the ticket pending, on hold, open or even solve it.
What do you dislike about the product?
If you're a normal user like me without any admin power, I don't think the Reporting side will be very useful for you. I would appreciate it if it has more valuable information for someone like me in the company.
What problems is the product solving and how is that benefiting you?
Not necessarily problems, rather Zendesk helps our company to communicate with our clients more effectively. It also helps us to backtrack conversations from last year which I find great.
ZenDesk has helped us elevate our business with their amazing products and their customer support!
What do you like best about the product?
The support is readily available. It's easy to understand and use. The user experience has been nothing short of amazing! Haven't found another company like this!
What do you dislike about the product?
Zero complaints! Whenever an issue arises, their staff is readily available to assist. The ability to have phone or video support would make explaining issues easier.
What problems is the product solving and how is that benefiting you?
Before ZenDesk, it was hard to keep track of emails coming in from clients. Now, it's all in one place, easy to access and review any tickets that have been submitted.
Easy but powerful to use
What do you like best about the product?
The most useful feature of the Zendesk customer suite is that you can help customers in a couple of clicks and keys taps. This enables teams to seamlessly support customers.
The chat feature allows you to have real time conversations with customers
The help center you can customise branding and help docs
The phone feature is not used nuch in our use case but it is great to have the option to use it for higher level clients
The chat feature allows you to have real time conversations with customers
The help center you can customise branding and help docs
The phone feature is not used nuch in our use case but it is great to have the option to use it for higher level clients
What do you dislike about the product?
It can sometimes be a bit cluttered and hard to navigate and in my experience things break if you change a few basic settings like the subdomain of a help center can break your chat widget.
Help center theme's are expensive however you can use the default for free.
The spam filter is not great for SMS and chat options as it does not filter these.
It can sometimes be a bit cluttered and hard to navigate and in my experience things break if you change a few basic settings like the subdomain of a help center can break your chat widget.
I also believe the pricing for Zendesk is a little high
I would introduce a very basic free plan with just a chat and a help center to get people going
A startup program should also be introduced so startups can provide people quality support.
Help center theme's are expensive however you can use the default for free.
The spam filter is not great for SMS and chat options as it does not filter these.
It can sometimes be a bit cluttered and hard to navigate and in my experience things break if you change a few basic settings like the subdomain of a help center can break your chat widget.
I also believe the pricing for Zendesk is a little high
I would introduce a very basic free plan with just a chat and a help center to get people going
A startup program should also be introduced so startups can provide people quality support.
What problems is the product solving and how is that benefiting you?
Zendesk is helping us support our customers without bots. They can review the help center and then if they want to speak to someone that can be done with Zendesk Chat or Phone
Best Tool to manage your customer service tickets
What do you like best about the product?
Automation you can build on zendesk, so the customer service process will be easy
What do you dislike about the product?
Classic design of the platform, and sometimes a lot of documentation to understand a subject
What problems is the product solving and how is that benefiting you?
Making the process automatic and forwarding all tickets to one place
Used Zendesk in multiple roles and love it
What do you like best about the product?
I love explore and the way you can report on everything. I use this to help our business grow.
What do you dislike about the product?
You can report on solved tickets but I would like to report on responses also to really manage performance.
What problems is the product solving and how is that benefiting you?
Streamlining customer communication
Excellent CRM program, the best!
What do you like best about the product?
Very easy to use, I tried so many CRM programs, and Zendesk, is very easy to use, and customer service is excellent
What do you dislike about the product?
I don't have any downsides at all. I like everything about the program
What problems is the product solving and how is that benefiting you?
I needed help. acheive my password, they were very quick and helpful
Zendesk support is really helpful
What do you like best about the product?
It helps with your daily routine well and provides support easily.
What do you dislike about the product?
None so far. Everything is okay with handling the Zendesk Suite.
What problems is the product solving and how is that benefiting you?
Dealing with lesser tools and its integration with other apps is great.
Top class API to help integrate with user data to make ops lives easier
What do you like best about the product?
Our favorite feature of Zendesk has been the robust API to help us integrate with our core API to help make operations lives easier. When phone calls come in, we can know who is calling, who their account manager is and more.
What do you dislike about the product?
The more that we tend to add into the product from an App and integration perspective, we do see load times suffer a bit which can be a light burden or issue for our ops teams
What problems is the product solving and how is that benefiting you?
Allowing us to have an all in one CRM platform for customer service, phone support, email support, help center, integrating with a ton of our other tools, and a robust suite app that supports integrations with most of our other tools.
Best Ticket System you can get!
What do you like best about the product?
Been using Zendesk since 2011, and it has helped our business so much! We have been able to stay in top of out clients needs.
What do you dislike about the product?
I don't know of any downside to using Zendesk.
What problems is the product solving and how is that benefiting you?
We are desktop support IT business. It has helped us keep organized and helped us respond faster to our clients
Issue resolved quickly!
What do you like best about the product?
We recently experienced an issue that caused a login prompt for each new ticket we opened. Sarah Zapanta was quick to help us and provided a solution. We really appreciate the quick resolution!
What do you dislike about the product?
There isn't anything that I can think of for this particular issue. Our expectation is that our requests are handled in a timely manner and a resolution is offered, both of which occured in this situation.
What problems is the product solving and how is that benefiting you?
Zendesk is allowing us to help our customers efficiently, along with providing us with tons of reporting options to increase our efficiency in coaching our agents and identifying areas of improvement.
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