Zendesk Suite
ZendeskExternal reviews
6,485 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Zendesk Support Review
What do you like best about the product?
Zendesk Support is easy to reach, and also easy to get a feedback, either on your chat, or on your e-mail, if you leave the page.
What do you dislike about the product?
The Admin part of the website could have some improvements, regarding fields, forms, etc.
What problems is the product solving and how is that benefiting you?
Quick feedback > Allowing me to have quick feedback towards my clients.
Zendesk is one of the most user friendly and nifty solution
What do you like best about the product?
Zendesk provides support almost anywhere to interact with prospects and customers. We can message live chat, social media channels like facebook and twitter and also email.
What do you dislike about the product?
At times when we run into issues, we have to encounter delayed customer service support. The UI takes time to adjust and learn. You need to pay extra for the users.
What problems is the product solving and how is that benefiting you?
It helps us connect our prospects snd cusptmers via multiple channels from within one dashboard and be able to productively work out of it. It helps us tap audience from across all our channels.
Zendesk is one of the best support tool
What do you like best about the product?
We can integrate it with social media platforms to respond quickly.
What do you dislike about the product?
Their support isn't as good as it used to be once upon a time
What problems is the product solving and how is that benefiting you?
Handling chats and interaction from social media platforms like Facebook and Twitter
All in one customer support
What do you like best about the product?
Zendesk's Knowledg base and integration facility is something I really like. It's really easy to setup and has a clean UI that's easy to use.
What do you dislike about the product?
I guess they can have a shortee lead time for solving challenges we face in day to day operations.
What problems is the product solving and how is that benefiting you?
We use Zendesk to automate various functions of our business. We also use it to maintain our knowledge base.
EASY TO LEARN
What do you like best about the product?
easy to search associated tickets. call capabilities such as NICE/Max Agent are integrated into ZD so you can make o/b calls via ZD.
What do you dislike about the product?
The way notes are arranged. In order to get the full story of the issue, you have to scroll all the way to the bottom.
What problems is the product solving and how is that benefiting you?
One stop shop. EG, if I'm looking for an article, ZD already has an area in it to do like an internal Google search.
We love Zendesk
What do you like best about the product?
Zendesk is a great tcicketing system for any software or ecommerce business. I have used zendesk at carious organozations and loved the overall UI. Best feature is ability to escalate issues smoothly.
What do you dislike about the product?
I think there are couple of alternatives in the market that have a reall Good UI and much more supported featurs. Customer service can get better. It used to be very good before but overtime it's gone down.
What problems is the product solving and how is that benefiting you?
We have integated Zendesk with other solutions to cater to other parts of our business and it seems to work perfectly fine. It's helping my team solve the support tocket much efficiently.
Fairly quick and enlightning
What do you like best about the product?
The explanation provided by the agent was good enough for me to understand the issue and possibly correct it
What do you dislike about the product?
the fact that we can only get one issue solved at at time is a bit limiting, as multiple conversations have to be opened
What problems is the product solving and how is that benefiting you?
Mainly configuration of triggers/automations, that let's the tam have a better workflow
One of the best choices for support software
What do you like best about the product?
The program is easy to learn for new agents and flexible enough for different types of support operations. Onboarding new agents takes less time and the automations are able to increase efficiency and reduce
What do you dislike about the product?
The reporting is robust but can be complicated, as well as setting up the automations and triggers. The initial setup can be overwhelming but once it is complete, it is worth the extra time put in to get it right.
What problems is the product solving and how is that benefiting you?
Zendesk provides all of our communication tools with customers and keeps all of our communications in one place that is easily searchable to review for past cases with that customer or helping other customers with similar problems.
Zendesk Support Suite Review
What do you like best about the product?
It is an easier tool for the chat channel
What do you dislike about the product?
It does not have an SMS channel and can easily be manipulated
What problems is the product solving and how is that benefiting you?
They don't have the SMS feature yet and for the reps, it benefits that we can focus on 3 channels only
Customer service in tricky
What do you like best about the product?
Some of the agents will give you a very good answer, detailed and thorough while others would just brush off the request by sending you screenshots and not explaining how to get there
What do you dislike about the product?
If you have a non-urgent issue then they will take their time to get back to you also their hours seem to be off when requesting support from Canada. They always seem to reply after hours so if you have a follow up question you have to wait for 24 hours to get a response.
What problems is the product solving and how is that benefiting you?
Zendesk support is a very effective and efficient software if you can learn and understand how to use it as it is a " do it yourself" kind of idea. You will have to invest time in learning.
showing 861 - 870