Zendesk Suite
ZendeskExternal reviews
6,516 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Simply the best!
What do you like best about the product?
Easily manage your tickets without feeling overwhelmed. Organize your views to see exactly what you are looking for. I love the ability to see tickets from a specific user via user profile.
What do you dislike about the product?
The only thing I don't like the most is the search. Sometimes it's hard to organize to see what I'm looking for. Theres not really a way to narrow it down to make finding it simpler.
What problems is the product solving and how is that benefiting you?
We recent;y took on a nother company under our umbrella and it makes it very simple to manage both in a separate instance. So I don't lose track of what each company needs.
Great Support
What do you like best about the product?
Love the ease of use and the way we are able to use other plugins to enhance the features provided already.
What do you dislike about the product?
Things like assignment engines based on fields should be there by default.
What problems is the product solving and how is that benefiting you?
It's helping us build a better customer experience by ensuring engineers are performing in the most streamlined manner.
Zendesk enables us to give a higgh guality customer service, and an efficient internal performance
What do you like best about the product?
The personnlisation of my workflow, the fonctions in all domain : support, knowledge base, chat. The frequent updates, and the reactivity of the customer services
What do you dislike about the product?
i don't remember, i found solutions for all case
What problems is the product solving and how is that benefiting you?
we have a lot of canal : phone, chat ticket, intern question, ZD allow us a centralization of all case, and precise dashboard
Very functional
What do you like best about the product?
That many applications can be integrated to receive requests in a single interface
What do you dislike about the product?
That some suddenly do not work correctly
What problems is the product solving and how is that benefiting you?
All interactions in a single interface, without switching platforms
User-friendly Zendesk Support Suite
What do you like best about the product?
Zendesk Support Suite provides the necessary tools to create effective and efficient work as a Customer Service Representative. It's a great tool for interacting with customers and graciously catering to their queries and requests.
What do you dislike about the product?
One time I encountered an error in accessing Zendesk Support Suite. I tried checking on the common troubleshooting steps, but the error is not on the list. Gladly, I was assisted by the Zendesk Support Suite representative.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps me solve customers' problems or assist with their requests in a very timely manner. It is well-organized and can easily be learned how to navigate.
Zendesk Support Suite
What do you like best about the product?
I like the feature set is pretty simple to understand and use out of the box. I also like the technical support.
What do you dislike about the product?
It has some compatibility problems with my language translation feature Weglot.
What problems is the product solving and how is that benefiting you?
It provides our users with an easy and secure (HIPAA) way to communicate with us.
Good user friendly guides and ease of access
What do you like best about the product?
user guides are very simple to use and very straighforward
What do you dislike about the product?
quite a lot of menus to navigate at times due to the amount of functionality
What problems is the product solving and how is that benefiting you?
ticketing for repairs
A very knowledgeable support team, have no issues thanks to them
What do you like best about the product?
No issues have I found so far, been a good journey so far
What do you dislike about the product?
None so far thank you for a good service
What problems is the product solving and how is that benefiting you?
Helped me with my Zendesk explorer dashboard
User-Friendly and Easy to Navigate
What do you like best about the product?
I appreciate that the most important information is clearly laid out. It is very easy to access all the necessary details and the layout of the add-ons is an additional bonus.
What do you dislike about the product?
I would appreciate being able to bookmark tabs to the top that would stay even when I shut down my device. This would make it easier to reference accounts and information instead of searching for them every time I log-in.
What problems is the product solving and how is that benefiting you?
It allows me to view multiple clients in a clear way and manage various tasks at one. It benefits me by ensuring I don't have to switch back and forth between windows or slides to access information.
Excellent Tool. Amazing Sandbox Environment that is as creative as you make it.
What do you like best about the product?
I like that this product lets you create the customer support environment that you envision. If you don't have a vision, not a problem. They have a template that you can build off of.
What do you dislike about the product?
There are still some limitations of the product. What I would like to see more are Product Roadmaps that are coming out for the product and what things they have in the works.
What problems is the product solving and how is that benefiting you?
The tool is becoming more robust as time goes on. Creating more specific permissions for the Agent roles has been extremely helpful. I think focusing on this and more permissions for groups will be a great help.
showing 841 - 850