Zendesk Suite
ZendeskExternal reviews
6,516 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Amazing ticketing tool and it has ease of usage
What do you like best about the product?
The ease to use the tool and also it helps in making the customer experience a lot more better
What do you dislike about the product?
There is nothing as of now that I would dislike about the product
What problems is the product solving and how is that benefiting you?
It helps in solving the customer related concerns in an efficient manner and it benefits in grabbing maximum customer satisfaction
Help with setting ticket to open
What do you like best about the product?
I did not have to leave the window open and wait on the agent to enter and could continue to work. The information I did get was helpful along with links to options that may help
What do you dislike about the product?
The only thing I disliked was that I was unable to reach someone immediately but again this did not stop my workflow so I was ok with it. If urgent matter I would have called.
What problems is the product solving and how is that benefiting you?
Setting up triggers and what was not working properly. I also needed information on using organizations. I am still not sure if organizations will help me but this is not due to the agent.It is due to me not being able to test.
Excellent support team and guidance especially on onboarding and incase of queries
What do you like best about the product?
Ability to intergrate with social media, porting with phone and ease of use
What do you dislike about the product?
It is good 👍 Only area is ticketing plan which though is good but for very urgent requests one feels it has taken time to adress. Maybe categories urgent requests separately
What problems is the product solving and how is that benefiting you?
Multiple customer communications channels and ability to easily interact with all simultaneously and quick feedbacks/ assigning the concern support staff
The support person was quick to answer my questions and my issue has been solved in an instant.
What do you like best about the product?
The chat support box makes it super easy to reach out to the support team, and that makes the difference.
What do you dislike about the product?
There is nothing that I dislike, so far so good.
What problems is the product solving and how is that benefiting you?
It is important to answer administrative related issues because I use this to interact with customers.
Easy to use CRM for Customer Service!
What do you like best about the product?
Easy to use but powerful tools. Customer support is very prompt. Great community. Lots of resources. Triggers and Automations are powerful but simple to create. Agents prefer it to Salesforce because of the user interface.
What do you dislike about the product?
The current chatbot solutions are limited. Zendesk sunshine overpromised but under-delivered. Still waiting for features that were announced years ago like proactive tickets.
What problems is the product solving and how is that benefiting you?
This is an all in one service that does emails, phone, chat, and social media very well. The new agent workspace allows agents to answer tickets through multiple channels. Way easier to use than SalesForce.
Quick response to non-urgent issue
What do you like best about the product?
The speed of response, answered in less than 30 minutes on non-critical matter.
What do you dislike about the product?
Sometimes the response time frame for critical issues is a little long.
What problems is the product solving and how is that benefiting you?
Ticket issues.
Very Convenient and User-Friendly
What do you like best about the product?
Very Convenient and User-Friendly. The support team is very quick, friendly, and knowledgeable. Thanks!
What do you dislike about the product?
Nothing. I'm all happy and satisfied with all the services.
What problems is the product solving and how is that benefiting you?
New update related to Agent Workspace.
Zendesk review
What do you like best about the product?
They reference documents to read on my own.
What do you dislike about the product?
It usually takes more than 24hrs to receive a response.
What problems is the product solving and how is that benefiting you?
Quick fixes. How to better utilize Zendesk and make it easier for me.
More than a chatbot company...
What do you like best about the product?
Ultimate team helped us to achieve and surpass our goals at Sunrise with their talent, professionalism, readiness, and most importantly their very kind and humane attitude which is priceless in our digital environment. Everybody on the team is technically very competent and always ready to help, also very accurate regarding deadlines and deliveries. The usability and easiness of the platform are impressive, especially in terms of conversation design tools and UI.
What do you dislike about the product?
My only complaint was about reporting and filtering capabilities of the platform, which can be improved for custom requirements. But Ultimate team was more than ready to fill in those gaps with personalized reports and dahsboards, which was awesome.
What problems is the product solving and how is that benefiting you?
Ultimate is more than the chatbot tools they offer: Their conversation designers helped us to create and constantly improve our flows, and their analysts helped us to identify and fix pain points to improve our KPIs.
Prompt support
What do you like best about the product?
The design is easier to navigate and everything we need is in the service.
What do you dislike about the product?
I can't think of anything that I dislike about Zendesk support suite.
What problems is the product solving and how is that benefiting you?
Receiving and attending to issues from our users
showing 821 - 830