Zendesk Suite
ZendeskExternal reviews
6,485 reviews
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Long time user and Admin
What do you like best about the product?
Support Module is what I like best about Zendesk
What do you dislike about the product?
I do not like that users cannot be managed by agents
What problems is the product solving and how is that benefiting you?
The Suite brings all the needed tools together like SUpport, Analytics and Guide
Good but could use some fixing on bugs.
What do you like best about the product?
Easy to manage ticketing system I like how user friendly it is.
What do you dislike about the product?
Does not mimic email experience well enough.
What problems is the product solving and how is that benefiting you?
Helping to solve confusing email strings and have them organized.
User Friendly- for end users, not admin
What do you like best about the product?
Ability to quickly answer emails and track, even going back years. I also like ability to follow up and reassign, as needed.
What do you dislike about the product?
I wish there were easier stat pulls. It can be difficult creating reports and comparing stats year over year, month over month, etc. I would also like the responses to customers to be clearer. They read the request is closed, but don't always read the content and then rated poorly.
What problems is the product solving and how is that benefiting you?
Email communication. The feedback and verbatim availability is great!
Help with an integration
What do you like best about the product?
The Zendesk bot was very useful and helpful in narrowing down what I was experiencing.
What do you dislike about the product?
It took a day to get a response, but that's understandable.
What problems is the product solving and how is that benefiting you?
We had an integration/login issue that we solved ourselves.
An easy-to-use, powerful Support CRM.
What do you like best about the product?
Knowledgebase is searchable from the same screen as the tickets.
What do you dislike about the product?
There is nothing that I dislike. It is a well designed product.
What problems is the product solving and how is that benefiting you?
Zendesk helps me to provide complex tech support to hundreds of customers .
If you can't find your solutions, they will find it for you
What do you like best about the product?
I like the widget chat, your support are helpful, but I wish to cut down on research time since they provide articles that I still have to read
What do you dislike about the product?
there's too many articles to read and it seems like it's all a workaround instead of actual solutions
What problems is the product solving and how is that benefiting you?
I'm not really sure what Zendesk has in store for us right now, but I hope they are working on having native desktop notifications (no third party required)
All that and a bag of chips!
What do you like best about the product?
With Zendesk Suite, you have the opportunity to improve all aspects of your business. From Talk to Support tickets and everything in between. The sky is the limit.
What do you dislike about the product?
I haven't found anything I really dislike. If anything I would say that sometimes I can't accomplish what I want to. Most of what I can't do is due to being in an EAP.
What problems is the product solving and how is that benefiting you?
Visibility into customer issues and concerns
A one-stop shop for our knowledge base. Both internal and external.
A way to track phone calls using Talk.
Zendesk has helped us improve customer support across the board.
A one-stop shop for our knowledge base. Both internal and external.
A way to track phone calls using Talk.
Zendesk has helped us improve customer support across the board.
Widely used tool that fulfils your customer support needs
What do you like best about the product?
The entire package of tools that are connected. We can answer on emails, calls or chats within the same platform.
What do you dislike about the product?
The licensing is not hospitality friendly in the way that we are a seasonal company that has a lot more customer service employees in the summer period. Yearly licensing and the reduced rates that come with it are therefore not an option for us.
What problems is the product solving and how is that benefiting you?
An easy way to follow up on customer questions across platforms.
Quick and detailed assistance!
What do you like best about the product?
How easy it is to create and use Macros for daily ticket management.
What do you dislike about the product?
The overall look of the site is a bit boring/outdated, I think it could do with a makeover.
What problems is the product solving and how is that benefiting you?
Zendesk is streamlining our support services and allows us to better manage the different types of support requests we receive. It is also helping with cross-team communications
Market leader - all bells and whistles. Good support too.
What do you like best about the product?
Suite of functions available. omnichannel support
What do you dislike about the product?
Can take a long time to release features
What problems is the product solving and how is that benefiting you?
How to manage a lot of customer queries in once place. Makes work simpler
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