Zendesk Suite
ZendeskExternal reviews
6,516 reviews
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Very easy to use. Userfriendly
What do you like best about the product?
Most likely think is the Zendesk support team. They are very supportive. Answering and helping very faster.
What do you dislike about the product?
To be honest I like the all points of Zendesk. Of course, there is some system glitching but it is natural.
What problems is the product solving and how is that benefiting you?
I am not a very professional Zendesk user. When I am asking to solve an issue they are solving it, and at the same time, they are teaching me.
Best functionality and user experience
What do you like best about the product?
The user interface for agents is easy to navigate, and it is easy to get the most important views on your tickets. In addition,the Help Center provides a value-add for end users that makes agents' life easier. i started out with a competing product that was much less expensive, but it lacked these advantages.
What do you dislike about the product?
There isn't anything I dislike. It looks like you want me to say more on this topic, but I am wracking my brain, and i can't really think of anything. This excessive use of words is my first 'dislike' experience.
What problems is the product solving and how is that benefiting you?
I provide outsourced HR services to my clients, so my end users are their employees. Zendesk enables me to provide responsive and consistent service, and insights into trends.
Fantastic software
What do you like best about the product?
Zendesk makes assisting customers a breeze
What do you dislike about the product?
I would love if the IVR system for Talk was more robust.
What problems is the product solving and how is that benefiting you?
Having a one-stop shop for all of our service capabilities.
Zendesk Support Works!
What do you like best about the product?
THe macro feature is the most helpful, it makes it easy to solve routine tickets quickly
What do you dislike about the product?
Sometimes it can be a little clunky to work with but otherwise it's really not an issue
What problems is the product solving and how is that benefiting you?
We are able to communicate with a variety of customers, its streamlined where we can help them all in one place.
Zendesk is Great
What do you like best about the product?
Ease of use. Able to change the phone to either a land line or cell to answer calls.
What do you dislike about the product?
New support is only thru chat instead of calling. You have to upgrade to get phone support
What problems is the product solving and how is that benefiting you?
Off-hour notifications. This helped a lot
Always friendly, always helpful
What do you like best about the product?
Support has always been very friendly and thorough. I don't always get a resolution immediately, but I always get a resolution. I also like how tickets are responded to in a chat window.
What do you dislike about the product?
Sometimes the wait time for responses is a bit long, but this is a very minor complaint. Most often the wait time is so an agent can properly look into the issue and provide a complete response or solution.
What problems is the product solving and how is that benefiting you?
All of the issues I've contacted support about have been roadblocks to effective communication with our customers, the benefits of this are obvious - without effective communication with our customers, we wouldn't have a business!
quick and helpful chat support
What do you like best about the product?
The configuration and setup is very agent as well as customer oriented. You only need to make any programming if you want really specific things.
What do you dislike about the product?
Zendesk is growing and then maybe losing focus on the core, i.e. customer support.
What problems is the product solving and how is that benefiting you?
We are B2B and our customers are working 24/7 around the globe. We can give them info in the Knowledgebase and record their remaining questions to be handled using office hours.
Great!
What do you like best about the product?
Straight forward talking, supported where needed.
What do you dislike about the product?
Nothing, The person i spoke to was easy, dealt with my query
What problems is the product solving and how is that benefiting you?
No issues
Zendesk user for more than 13 years.
What do you like best about the product?
Zendesk is very easy to use and I like help centre guide. Highly recommend to anyone who is looking for a solution to their business.
What do you dislike about the product?
If the price could be more competitive. However, I really like to use Zendesk.
What problems is the product solving and how is that benefiting you?
It has helped to improve on our Customer Support KPI performance for CSAT and FRT.
Quick and efficient support
What do you like best about the product?
Customizable, easy to use, user friendly
What do you dislike about the product?
Occasional caching issues, hard to search historical cases easily.
What problems is the product solving and how is that benefiting you?
Automation
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