Zendesk Suite
ZendeskExternal reviews
6,506 reviews
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Efficient and Reliable Tool for Multi-Channel Customer Support
What do you like best about the product?
I like that Zendesk brings all customer interactions—tickets, emails, live chats, and calls—into one easy-to-use platform. It helped me manage customer queries quickly and stay organized while working for a USA-based e-commerce company. The allocation of tickets is smooth, reporting is clear, and the integration with review and rating platforms makes it easy to track customer satisfaction.
What do you dislike about the product?
I didn't find any.
However, here’s a small learning curve for new users, but once you get used to it, it works very well.
However, here’s a small learning curve for new users, but once you get used to it, it works very well.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps manage all customer interactions in one place—tickets, emails, live chats, and calls—making it easy to respond quickly and keep track of ongoing issues. It reduces confusion by assigning tickets to the right agents and allows us to prioritize urgent cases. The reporting tools help measure team performance and customer satisfaction, and integration with review platforms makes it easier to monitor ratings. Overall, it has improved response time, increased productivity, and helped maintain a high level of customer service for our e-commerce business.
Zendesk Support Suite 10x-ing my productivity
What do you like best about the product?
Zendesk Support Suite offers an intuitive and well-organized interface that makes managing customer queries across multiple channels, be it email, chat, social media, all seamless. The ticketing system is robust, allowing for easy categorization, prioritization, and tracking of issues. The automation features and macros save a lot of time by streamlining repetitive tasks, while the analytics and reporting tools provide valuable insights into agent performance and customer satisfaction. Its integration capabilities with third-party tools make it flexible and adaptable for different workflows.
What do you dislike about the product?
While powerful, Zendesk can feel overwhelming for new users due to the breadth of its features, requiring a learning curve before teams can fully leverage it. Some advanced customization options are locked behind higher pricing tiers, which may be costly for small businesses. Additionally, the reporting dashboard, though useful, could benefit from more real-time, visually dynamic options without needing third-party add-ons.
What problems is the product solving and how is that benefiting you?
It centralizes all customer interactions, such as email, chat, and social media into one platform, making it easier to track and manage tickets. Automation reduces repetitive tasks, improving response times and efficiency. Reporting tools give clear insights into team performance, helping us optimize workflows and deliver faster, more consistent customer support.
Reliable and User-Friendly Customer Support Solution
What do you like best about the product?
I like Zendesk Support Suite for its easy-to-use interface and seamless multi-channel support that helps resolve customer issues quickly.
What do you dislike about the product?
Sometimes the reporting features can be limited and the pricing gets expensive as you scale.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite streamlines customer communication by unifying multiple channels into one platform, helping us respond faster and improve customer satisfaction.
Outstanding services
What do you like best about the product?
the user experience is quite impressive.
What do you dislike about the product?
i think fonts need some touches. however the overall system is impressive
What problems is the product solving and how is that benefiting you?
it covers maximum things, a complete suite for support
Zendesk : Platform for managing emails and chats
What do you like best about the product?
Zendesk is a platform which helps to manage emails and chats on a single platform. It helps to integrate it with Help Centre as well.
What do you dislike about the product?
The user interface is not so good and can become very complex for new user. The integration sometimes become difficult with the new applications.
What problems is the product solving and how is that benefiting you?
It helps to manage emails and chats on a single platform. It also helps to keep tracking of customer satisfaction level and keep tracking of team growth as well.
Simple but needs more flexibility
What do you like best about the product?
Easy to use with quick, clear responses.
What do you dislike about the product?
Limited customization and slow updates .
What problems is the product solving and how is that benefiting you?
It streamlines customer queries, improves response times, and centralizes communication for better efficiency.
Intuitive and Reliable Ticketing Solution
What do you like best about the product?
I find Zendesk Support Suite extremely easy to use, even when setting it up for the first time. The tool is convenient for raising tickets and solving issues quickly, enhancing our workflow efficiency. Moreover, the support provided is top-notch, which encourages me to continue its use. I also appreciate the insights and learning opportunities from reviews of previous users, which add great value to my experience.
What do you dislike about the product?
I find that the user interface could be nicer and more interactive.
What problems is the product solving and how is that benefiting you?
I use Zendesk as a ticketing tool to raise issues, solve problems, and assign tasks, which makes it easier and more convenient to manage support workflows effectively.
Great Support Suite
What do you like best about the product?
What I like best about Zendesk Support Suite is how it unifies multiple customer communication channels—email, chat, social media, and voice—into a single, easy-to-navigate interface. This centralization makes it easier for support teams to deliver fast, consistent, and personalized responses without switching between tools. I also appreciate the automation features, such as triggers, macros, and workflows, which help improve efficiency and reduce repetitive tasks. Additionally, its robust reporting and analytics give clear insights into ticket trends, response times, and customer satisfaction, allowing data-driven improvements to the support process.
What do you dislike about the product?
No nothing to dislike, loved the application
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps solve the challenge of fragmented customer communication by bringing all channels—email, chat, social media, and calls—into one unified platform. This eliminates the risk of missing customer queries and ensures a consistent support experience across touchpoints. It also addresses efficiency issues through automation tools like macros, triggers, and ticket routing, which reduce response times and improve agent productivity. The reporting and analytics features give us actionable insights into performance, customer satisfaction, and common pain points, enabling us to proactively improve service quality. Overall, it streamlines support operations, increases customer satisfaction, and allows the team to focus on higher-value interactions.
Zendesk is a versatile and user-friendly platform that excels at centralizing customer.
What do you like best about the product?
It masterfully unifies all customer conversations into a single, easy-to-use platform for support agents.
What do you dislike about the product?
Its powerful features come with a high price tag that climbs quickly as your team grows.
What problems is the product solving and how is that benefiting you?
It solves communication chaos by unifying all support channels, benefiting me with faster resolutions and actionable data to improve service.
The All-in-One Solution We Needed
What do you like best about the product?
Zendesk Support Suite was the perfect solution for our chaotic customer service. It seamlessly combined our email, chat, and social media channels into a single, easy-to-manage ticketing system, which has been a game-changer for our team's efficiency. The ability to build a self-service Help Center has also deflected countless common questions. It's a significant investment, but the clarity and organization it provides are absolutely worth it. Highly recommended for any team looking to streamline their support.
What do you dislike about the product?
Honestly, two main things.
First, the price. It gets pretty expensive, fast, especially as your team grows. And it feels like you're constantly paying extra for add-ons that should be included.
Second, while the basics are easy, digging into the advanced reporting can be surprisingly complicated and a bit of a headache to learn.
First, the price. It gets pretty expensive, fast, especially as your team grows. And it feels like you're constantly paying extra for add-ons that should be included.
Second, while the basics are easy, digging into the advanced reporting can be surprisingly complicated and a bit of a headache to learn.
What problems is the product solving and how is that benefiting you?
Honestly, the biggest problem it solves is just pure chaos.
Before, we had customer questions coming in from email, chat, and social media, and it was a mess trying to keep track. Zendesk pulls all of that into one organized queue.
The benefit for us is simple: sanity. My team isn't losing track of conversations anymore, and we can see a customer's entire history instantly. It just lets us handle things faster and look way more professional without all the stress.
Before, we had customer questions coming in from email, chat, and social media, and it was a mess trying to keep track. Zendesk pulls all of that into one organized queue.
The benefit for us is simple: sanity. My team isn't losing track of conversations anymore, and we can see a customer's entire history instantly. It just lets us handle things faster and look way more professional without all the stress.
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