Zendesk Suite
ZendeskExternal reviews
6,516 reviews
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Great Support!
What do you like best about the product?
It was easy to locate help once the issue began to impact us.
What do you dislike about the product?
If the issue had been discovered before it had to be reported, that would have bene ideal.
What problems is the product solving and how is that benefiting you?
The ticketing system was down, and they were able to fix it within a reasonable amount of time.
It's the service that you definitely have to use if you don't want customer service becomes a burden
What do you like best about the product?
The capability to configure messages from different sources and use triggers and automation to get things done without human interfering.
What do you dislike about the product?
It could be a bit difficult to understand at the beginning. But once you dig into it, it's going to rock your world.
What problems is the product solving and how is that benefiting you?
We can see and address questions/issues in the same place. This saves a lot of time going back and forth. And it also combines messages from the same person sent to different sources.
keep up the good work
What do you like best about the product?
helpful support team on every perspective
What do you dislike about the product?
Cost is slightly high but i believe it is worth for the money
What problems is the product solving and how is that benefiting you?
enable every possible channels to keep our engagement with customer
revolutionized our support desk
What do you like best about the product?
super easy to implement and has a lot of add on apps. it meets our needs and can expand to new features in the future
What do you dislike about the product?
exporting data like articles to another system will be a pain
What problems is the product solving and how is that benefiting you?
increased efficiency of support desk by 30% compared to working in Outlook
Zendesk experience
What do you like best about the product?
integration with SF and other applications
What do you dislike about the product?
nothing really as i think ZD has been very helpful
What problems is the product solving and how is that benefiting you?
manual processing of support inquiries which becomes very tedious when done through emails
Great support
What do you like best about the product?
The support staff is very helpful during the setup process. Plugging it into our shopify store is easy, and we were up and running in no time. Compare to Freshdesk, which the chat feature alone cost 99 a month, I think Zendesk is decently priced.
What do you dislike about the product?
The support ticket system get some getting used to. I am still hoping to get a Discord integration. UI is kinda old, but functional.
What problems is the product solving and how is that benefiting you?
The omni channel through email, Twitter, Facebook and chat is what we wanted and what we got with Zendesk. Now I spend less time going through all the channels to find that one message where someone complained about a faulty product.
Great platform for responding to emails
What do you like best about the product?
It's easy to find all tickets and organise them into views when more complicated issues come through. Great to use macros too because it speeds up the whole response time.
What do you dislike about the product?
There's very little I don't like about it that I can think of. Sometimes when we tag people to link through from Slack it doesn't always tag properly, but I don't even know if that's a problem with ZD or Slack.
What problems is the product solving and how is that benefiting you?
It's helping keep our inbox numbers low because we can get back to customers very quickly and efficiently. I find my performance has improved since using Zendesk.
Zendesk is great, I would never not use Zendesk if I could
What do you like best about the product?
Zendesk makes it so easy to deal with tickets in a timely and professional manner, with consistency across the company
What do you dislike about the product?
Right now my sideconversations aren't working so maybe that
What problems is the product solving and how is that benefiting you?
They're solving all of the problems we have
Time Out Issues
What do you like best about the product?
It was available almost instantly, and I received some excellent troubleshooting tips.
What do you dislike about the product?
Nothing! Everything about it is wonderful.
What problems is the product solving and how is that benefiting you?
They were helping me solve an issue with a time out and where tickets were not allowed to be saved (placed back into open, pending or solved status) without having to log out and reload the entire program
Well explained
What do you like best about the product?
I submitted my issue, and right away I had someone assigned to help me to resolve my issue. He share with me detailed information and also, information uploaded to the help center.
What do you dislike about the product?
Maybe for the Time Zone, the responses were a little bit delayed, however, the agent assigned was very helpful every time he reply to my questions. I t was greatly appreciated it.
What problems is the product solving and how is that benefiting you?
I had an issue with a specific type of ticket, that was assigned to a specific agent, however, thanks to the information received in the Zendesk support, I was able to modify the settings.
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