Zendesk Suite
ZendeskExternal reviews
6,516 reviews
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Amazing Self and Customer Support
What do you like best about the product?
Zendesk has the most robust support system, I find the self-service knowledge center very helpful. I also love the speed of responsiveness the support agents have.
What do you dislike about the product?
The new update where all live chats and messaging tickets submit on the same section of the CRM. If it's as it was, It enables agents to navigate chats better.
What problems is the product solving and how is that benefiting you?
Managing customer relationships and ensuring a 360-degree view of all interactions.
Excellent tool for a complete customer experience
What do you like best about the product?
I like the versatility of Zendesk tools, as it allows me to adjust any customer service experience to meet our customers where they are.
What do you dislike about the product?
I am missing a better looking CSAT survey built in, with more features as this feels like the one thing missing right now.
What problems is the product solving and how is that benefiting you?
It's a complete support solution that solves customer service presence wherever we need to be.
Using Zendesk has been worthwhile
What do you like best about the product?
It's quite easy to use, you don't have to be a technical operator to use it. The look and feel are consistent throughout the interfaces and it makes you more efficient as an agent
What do you dislike about the product?
For now, I haven't noted anything that isn't helpful on Zendesk. Maybe I would in the future, I'm not sure
What problems is the product solving and how is that benefiting you?
It greatly improves customer experience because the messages sent to customers are more personalized, giving everyone a unique feeling. It's also great how it makes agents more efficient via macros, and automated messages
Zendesk User feedback
What do you like best about the product?
What's great about the Zendesk is that it is really beginner friendly, user friendly,easy to work with too and a very efficient support provider. I've been using this platform for 4 years not until our company changes our tool recently this year.
What do you dislike about the product?
The only thing that I dislike about Zendesk is that sometimes (not all the time) when Zendesk support system updates, we would encounter error or glitch on our end while using the tool.
What problems is the product solving and how is that benefiting you?
Well since Zendesk support tool is so easy to use and to manage, sending emails or chatting to our customer has been easier than ever and due to this our customer gives us amazing feedback about how efficient our service are.
Working with Ultimate (solution & team) is a pleasure
What do you like best about the product?
They understand our needs and help us achieve our goals in a quick and efficient manner. They are an extension and an enhancement to our team.
What do you dislike about the product?
There is nothing to share at the moment. :)
What problems is the product solving and how is that benefiting you?
We are taking customer service to the next level by helping design chatbot conversations in a way that would increase self-service and thereby hopefully also increase customer experience.
Great product with amazing support
What do you like best about the product?
Agent Workspace is great along with the ability to have multiple integrations with different external partners such as shopify. This combination allows us to continuously improve our support offering.
What do you dislike about the product?
We're currently having issues getting agent workspace setup with two of our domains and it has really slowed us down. It's also taking up quite a bit of my time which could be better utilised somewhere else.
What problems is the product solving and how is that benefiting you?
Accesibility to support. Suite really has helped us provide support quickly and reliably.
Agent workspace has also helped, in my opinion, how productive we are as a team.
Agent workspace has also helped, in my opinion, how productive we are as a team.
Fast and effective support
What do you like best about the product?
Chatbot quick in directing you to an agent
What do you dislike about the product?
The chatbot is a bit confusing as it seems to store old conversations
What problems is the product solving and how is that benefiting you?
Any functionality of Zendesk that are broken or lagging I can raise quickly to help us get back to our users
Support for Social Account
What do you like best about the product?
They managed the ticket really fast and they were able to give me a lot of detailed information about all I need to procede. They sent me lot of usefull link regarding my problem and we already solved it.
What do you dislike about the product?
Nothing at all. The time spent with the member of the Advocacy Team was good. He was able to handle my problem really fast and clearly get to the point without losing any precious time
What problems is the product solving and how is that benefiting you?
We needed to know further information about how to connect our Twilio's number to whatsapp. We also needed some information regarding Telegram and they send us the correct link to the marketplace for the module we needed.
Zendesk can be very complex; when I need help I can always count on Zendesk support
What do you like best about the product?
Usually, they are very fast with their responses and very clear in their communication.
What do you dislike about the product?
I have no issues with the support service; however, I dislike Zendesk making changes without notifying its users.
What problems is the product solving and how is that benefiting you?
We have many brands/channels in our Zendesk; customizing each and having them not interfere with each other can be very tricky. Zendesk has a lot of moving parts and even though I consider myself an "expert" in Zendesk, I still need to reach out to Zendesk Support from time to time and they always get to the root of the issue.
Great experience
What do you like best about the product?
The chat was active till the issue was resolved
What do you dislike about the product?
Immediate support on chat, initial message was after 15 mins
What problems is the product solving and how is that benefiting you?
Regarding the Zendesk Chat Visitor name and it helps my agents
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