Zendesk Suite
ZendeskExternal reviews
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Zendesk Review
What do you like best about the product?
Zendesk is very easy to use and very helpful when it comes to providing us with emails, and what is needed for our work.
What do you dislike about the product?
sometimes there is a glitch in our emails but it does not happen all the time
What problems is the product solving and how is that benefiting you?
zendesk is benefiting us since zendesk is one of our main tool at work
Zendesk is the best among the the rest
What do you like best about the product?
I like that I can manage my tickets with ease and if there are any suggestions for improvement, we can always raise it to the management
What do you dislike about the product?
The ability to customize our views to our preference with ease
What problems is the product solving and how is that benefiting you?
It helps me interact with the clients and resolve their concerns
My Zendesk experience is helpful from moving to one CRM to another. Zendesk is very user friendly.
What do you like best about the product?
Zendesk is very user-friendly and super intricate when it comes to detailing our customer/clients profiles and concerns. Zendesk will also guide you along the way by giving hints.
What do you dislike about the product?
I think the only downside we've encountered while using Zendesk is whenever there's a system update/upgrade that halts or delays our transaction during the said scheduled maintenance.
What problems is the product solving and how is that benefiting you?
Regarding maintenance or scheduled update/upgrade, Zendesk could have the option of downloading the update and installing it from the end-user on their most convenient time.
The best tool for ticketing - Zendesk
What do you like best about the product?
Zendesk is used to manage customer-reported tickets, it serves as the connection between our customers and our support team and allows for internal collaboration that is both customer-facing and internal or private.
What do you dislike about the product?
Sometimes, responding to an email is logged as an internal comment when it is meant to be customer-facing. When merging tickets the default behavior is to make them a public comment.
What problems is the product solving and how is that benefiting you?
We use Zendesk to route all customer communications to relevant CSMs, deployment team members, and the finance department. Zendesk is a great tool to helping us achieve and maintain these goals.
Zendesk Support
What do you like best about the product?
The ease of using a widget/chat function allowed me to continue to work, reply to questions, and come up with solutions rather quickly.
What do you dislike about the product?
There was nothing to dislike about the Support function; the only way I knew of the change was by sending an email, then I was directed to the widget/chat feature. Communicating the change would have been benefical.
What problems is the product solving and how is that benefiting you?
We had issues preventing our domain from forwarding emails into Zendesk and creating tickets. We solved the problem on our end and then reported it to Zendesk to ensure our outage did not cause our email addresses to be blacklisted.
Zendesk a great platform and easy to use. I have been using it for the last 4 years
What do you like best about the product?
Zendesk suite is so easily usable for all staff and an easy way to communicate to all customers
What do you dislike about the product?
Can be confusing at an admin level but their articles and help guides online have proven super usful.
What problems is the product solving and how is that benefiting you?
helping sort multiple business in one platform and helps us be more efficient daily with our busy workload
Quick and Efficient Experience
What do you like best about the product?
Zen Desk is the best way to support your users/clients/customers. Its so efficient and allows you to pull data and analytics from everywhere.
What do you dislike about the product?
Nothing so far, its been great. Its very user friendly and customizable.
What problems is the product solving and how is that benefiting you?
It is assisting us with helping our users solve issues that they are facing.
Great Support Staff!
What do you like best about the product?
Very easy to get in contact with their support team and are able to get any issues resolved quickly! That paired with their expanding Help Center make this platform very easy to use, and learn.
What do you dislike about the product?
For the Zendesk Support platform - as a user, I wish that the views are more customizable. I came from a company that used SalesForce before joining Zendesk and I wish that you would implement visual customizations (ex: Meter that shows what Stage a customer is in)
What problems is the product solving and how is that benefiting you?
I was not able to add a voicemail recording to a new agent profile in Admin Center or the Sell settings. I worked with an immediate support agent that was able to create a case with their specialized team - who reached out with the link I was looking for to upload the voice recording.
Prompt, accurate help, and a lovely platform
What do you like best about the product?
My favorite thing about Zendesk is the ability to set up macros that streamline our processes. Being able to have answers written out that efficiently answer user's questions really allows our Support Team to move quickly while also providing a great experience for our users.
What do you dislike about the product?
There isn't much I dislike about Zendesk, but one of the challenging bits is that we aren't able to grab information about a user's computer / web URL when they write in via the chat, meaning we have to have an additional email touch with them to gather that info.
What problems is the product solving and how is that benefiting you?
Zendesk solves a lot of our automation problems -- my company has a very small Support Team, which means every minute counts. Having triggers, automations, and macros set up means our team has to work less for each individual ticket.
My Zendesk Review
What do you like best about the product?
Zendesk is an easy to use and sophisticated software suite that meets the needs of my company. I enjoy the opportunity to collaborate on each ticket with the end-user and other IT staff. It makes working together easy and fun.
What do you dislike about the product?
There are little to few downsides to using Zendesk. However, if I had to pick something it would be the inability to manage your ticket tabs collectively. When dealing with multiple tickets I have to clear the tabs one by one.
What problems is the product solving and how is that benefiting you?
Zendesk support suite is always updating the ability to personalize your environment by adding more features and apps to the market place. This helps me create a modern solution for both end users and other IT members
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