Zendesk Suite
ZendeskExternal reviews
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Zendesk perks and advantages
What do you like best about the product?
In Zendesk, you are able to navigate any tickets with complexity and able to multi-task without even closing other ticket, user friendly and compact when it becomes to the visibility of the information
What do you dislike about the product?
None so far, I'll be using Zendesk for almost two months without having bugs or trouble accessing data and tickets, easy to interact with the client and internal teams
What problems is the product solving and how is that benefiting you?
It is mainly our core tool, when we need to interact with the client, mainly in business. especially in my account, it benefits me by multitasking and resolving tickets
Zendesk is very simple to use specially for support agents.
What do you like best about the product?
It is easy to set up support processes with the help of Macros, Triggers and automation. Excellent reporting tool and analytics. Good options for developers to use API and build custom apps.
What do you dislike about the product?
The support chatbot is not able to solve any issues anytime. You need from to collect all the information required. Just 3 fields to submit a ticket is not always working.
What problems is the product solving and how is that benefiting you?
we are able to handle customers effectively. Different level of escalation is handled effectively, which keeps customer happy.
Short review for Zendesk
What do you like best about the product?
Zendesk Is the most helpful tool to use to Handle a Ticket the tags are easily taken as well as on the navigation. We will continue to use Zendesk and we hope that this tool will get even better.
What do you dislike about the product?
I dislike about zendesk is the way the assign tickets it seems that no one knows how can this improve, and also the way they handle the customer satisfactory it seems that it is not filtered.
What problems is the product solving and how is that benefiting you?
The problem with the tickets and also handling the emails for the rest of the company it seems that the playlist button is awesome as well. We really do appreciate the work this is giving us.
A good and handy tool for BPO corporate industry
What do you like best about the product?
The way your progress is shown every week. It gives the agent some ideas on how to work sufficiently with his tasks.
What do you dislike about the product?
PB often throws an error after clicking.
What problems is the product solving and how is that benefiting you?
The concerns and issues of clients. Letting us help provide necessary solutions to our Clients.
All support needs in one window!
What do you like best about the product?
The fact that we can have email, phone, chat and (soon) messaging support all in one tool. We don't have to outsource different channels to different tools.
What do you dislike about the product?
lack of customization for some aspects of tools (talk status, for example).
would like to see more drag and drop customization
would like to see more drag and drop customization
What problems is the product solving and how is that benefiting you?
bringing chat into the main desktop for support instead of a separate window - will help keep support operations streamlined
Zandesk is an awesome app
What do you like best about the product?
As a portfolio manager of 11 condominium buildings about half of my work time is on-site or on the road. The phone app allows me to continue working anywhere.
What do you dislike about the product?
The interface on the client side can be a little confusing from what I'm told by residents of my buildings.
What problems is the product solving and how is that benefiting you?
I've only had one issue with the phone app screen jumping and not accepting updates. After a tech support correction, I uninstalled and reinstalled, and it's been fine since .
Helps to improve our customer support
What do you like best about the product?
The interface is easy to use, and it's very easy to connect to our e-mail system.
What do you dislike about the product?
The administrator panel could be easier to use, for example, it's complicated to create some conditions since it does not provide logs.
What problems is the product solving and how is that benefiting you?
It really helps us to improve our support ticket system. We have been using a different ticket system, which caused a lot of issues in tracking the requests.
Call blocked
What do you like best about the product?
Dealing with the same agent for your query
Friendliness of the agent
Continuous updates
Advising next steps to try and confirm if the issue has been resolved
Friendliness of the agent
Continuous updates
Advising next steps to try and confirm if the issue has been resolved
What do you dislike about the product?
So far, there is nothing that I do not like about Zendesk support. I had a good experience
What problems is the product solving and how is that benefiting you?
Blocked call. I couldn't make any outbound calls to a specific number. The issue has been resolved, and I can now contact the number.
Zendesk the best application to coordinate and communicate using business related concerns.
What do you like best about the product?
I was able to coordinate with our Business partners and clients without any issue, and the platform is new and extraordinary. The client also has great feedback on the product as well.
What do you dislike about the product?
None. The Product or Zendesk Support Suite works well with our tools and business.
What problems is the product solving and how is that benefiting you?
Most of our Travel concerns like coordinating with Hotel platforms and Airlines.
Intelligent application
What do you like best about the product?
What I like mostly about Zendesk was it is very easy to update. All the important and necessary fields are included. Very easy and friendly to use. Very professional
What do you dislike about the product?
What I dislike about Zendesk is it has so many fields that is need's to be updated for our QA purposes but I don't blame zendesk. I should blame our QA metrics.
What problems is the product solving and how is that benefiting you?
Zendesk helps our whole company to provide excellent customer service and also communicate very easily with our customers. It also helps to manage our time and to learn more.
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