Zendesk Suite
ZendeskExternal reviews
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Zendesk Review
What do you like best about the product?
It is all in one support platform,It has user frinedly interface, we can customise the workflow in it, Analytics and reports are very accurate. Implementations is easy, Customer support is also prompt.
What do you dislike about the product?
High costing for advanced features. also feel it could overwhelming for small teams.
What problems is the product solving and how is that benefiting you?
It has made our lives easy with all the details and tagging we can analyse and have great insights
Zendesk is good tool to integrate with your business for support amd customers intersections.
What do you like best about the product?
It is easy to integrate and it provides a website with good ui along with it
What do you dislike about the product?
Customisations are not there and sometimes server is slow.
What problems is the product solving and how is that benefiting you?
Making our business workflow easier
amazing
What do you like best about the product?
Ease of Use and Clean Interface, Robust Reporting and Analytics
What do you dislike about the product?
setup and customization can be complex.Things like custom dashboards, advanced routing, or branding often require enterprise-level subscriptions
What problems is the product solving and how is that benefiting you?
Agents juggling multiple tools or interfaces waste time switching between platforms, causing delays and inconsistency.
Highly recommended
What do you like best about the product?
The quick learning curve, adaptability, integration, and full suite for customer support.
What do you dislike about the product?
The mobile app has occasional bugs such as the back button not working at times. But overall, nothing major.
What problems is the product solving and how is that benefiting you?
Zendesk is making support easier for business. As someone from a small business, this has been highly beneficial for me.
Excellent Customer Support Experience!
What do you like best about the product?
Zendesk has truly impressed me with its intuitive interface and powerful support tools. Setting up our help desk was simple, and managing customer inquiries is now faster and more organized. The automation features and analytics give us great insight into our team's performance. Most importantly, the customer support from Zendesk itself has been top-notch—responsive, friendly, and always helpful. Highly recommended for any growing business!
What do you dislike about the product?
While I appreciate the overall functionality of Zendesk, I believe there’s room for improvement in the customization options. A bit more flexibility in tailoring the interface to specific workflows would take the experience from great to exceptional. That said, the core features are strong and reliable, and I’m confident Zendesk will continue evolving with user feedback.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is helping us centralize all customer interactions across email, chat, and social media into one unified platform. This solves the problem of scattered communication and delays in response times. As a result, our support team is more efficient, our response times are faster, and our customers are getting consistent, high-quality service no matter how they reach out. It’s greatly improved both our workflow and customer satisfaction.
Effortless Support Management, All in one at same place
What do you like best about the product?
The things I like is Intuitive, unified interface,fast setup & onboarding,powerful automation & ticket management & comprehensive reporting & analytics.
What do you dislike about the product?
High cost for advanced features which makes it costly process for a business aspect. There is customization complexity which makes process bit difficult to understand person to person.
What problems is the product solving and how is that benefiting you?
The biggest benefit is increased team productivity and better customer satisfaction. With smart automation (macros, triggers), ticket routing, and detailed reporting, we’re able to respond faster and track performance accurately. The integration with our CRM and help center also creates a seamless experience for both agents and customers.In summary Zendesk has helped our business to move from reactive to proactive customer support—reducing resolution times, improving team coordination, and giving us valuable insights to scale efficiently.
Reliable and efficient support platform
What do you like best about the product?
It makes it easy to keep track of customer interactions across multiple channels in one place. The interface is intuitive, automation rules save a lot of manual work, and reporting tools give clear insights into team performance. It’s reliable, scales well with growing volumes, and integrates smoothly with other tools we use.
What do you dislike about the product?
complex automations can be tricky to set up without technical knowledge
What problems is the product solving and how is that benefiting you?
It centralizes all customer conversations from email, chat, and social channels, so nothing slips through the cracks.
An Overview Of Zendesk Support Suite
What do you like best about the product?
Zendesk Support Suite helps us to manage emails and in an efficient manner on a single platform. By using this we can also check the customer satisfaction level as well as the team performance. We can also integrate with Help Center for efficient working
What do you dislike about the product?
If the user needs to use advance tools in the Zendesk then they need to pay a high pricing which is not so good. The other thing is some of the user interface icons looks like the outdated one like of the early 2010s one and they need to be updated.
What problems is the product solving and how is that benefiting you?
It is helping to manage emails on a single platform and try to check the customer satisfaction level at the same time as well. It also helps to build team and custom reports as well.
Zendesk Support Suite – best All-in-One Support Platform
What do you like best about the product?
I'm frequenlty using this from past few months It's been a strong asset for managing customer support across multiple channels. It ease to use and integration which brings together email, live chat, voice, and social media omnichannel Support implementation.
What do you dislike about the product?
I believe all good nothing for me as of now
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is helping us solve customer support challenges by centralizing communication improving response times and increasing team efficiency.
Zendesk is Useful
What do you like best about the product?
Zendesk is providing ticketing , chat and help center helps to check for any issues and also its very easy to use and can be integrated with different tools like we have done with Jira and Customer support is also very good , we are using it daily
What do you dislike about the product?
Nothing so far seems to be ok , but will update in future if i see some improvement points
What problems is the product solving and how is that benefiting you?
We are integrated it with Jira and managing tickets using both tools
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