Zendesk Suite
ZendeskExternal reviews
6,516 reviews
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Zendesk has been a game changer
What do you like best about the product?
East to navigate, easy to filter our incoming customer communication
What do you dislike about the product?
Explore datasets are a little confusing to me, but I am working on learning how to use it better,
What problems is the product solving and how is that benefiting you?
It allows us to prioritize urgent issues, and helps maintain customer communication
Chat and Public Reply were not working and Agent was able to solve the issue
What do you like best about the product?
Easy to access and the FAQ let me see if I was able to correct the issue first. Then the Chat allowed me to reach an agent quickly
What do you dislike about the product?
It took a minute to figure out how to access it, but once I did, there was no problem
What problems is the product solving and how is that benefiting you?
There are tons of benefits that we use it for
Streamline Customer Communication & Data Reports
What do you like best about the product?
I love creating fields, forms, and tickets by myself and feeling like a pro!
What do you dislike about the product?
There is little that I dislike about Zendesk! However, an incoming email filter would be excellent.
What problems is the product solving and how is that benefiting you?
I have contacted Zendesk Support multiple times, and my questions are answered each time quickly!
The most user-friendly CRM I've ever used
What do you like best about the product?
I like that the interface is user-friendly, it is very easy to locate what you need for your job purposes. It looks nice on different devices, which makes it even better.
What do you dislike about the product?
I don't like that in chats mode it promts new chats even if you set yourself away or invisible. It's very annoying. Also, if you were set up as unavailable for a new assigns - the message about it keeps popping out which is also very annoying.
What problems is the product solving and how is that benefiting you?
Chatting with customers is the main purpose of the CRM, and I believe it meets our company's requirements. I used different CRMs before, and Zendesk is my favourite one.
sign in issue
What do you like best about the product?
It's fast-paced help desk assistance which is also great and works well with our organization
What do you dislike about the product?
There is not much I dislike except response time. Maybe it could be more effective for troubleshooting.
What problems is the product solving and how is that benefiting you?
We use our own business system which helps us greatly as its very streamlined and help us to troubleshoot problems and issue much more effectively
Excellent support for the less technically inclined
What do you like best about the product?
Though I wouldn't consider myself to be technologically illiterate, I wouldn't consider myself a digital guru either. The support from Zendesk has been incredibly helpful in answering all of my questions, helping me understand the systems better, and ultimately helping our team better support our customers.
What do you dislike about the product?
It's taken me a bit to figure out how to resume a conversation with the Zendesk support team, instead of starting new tickets while the original support ticket is still open/pending. Fortunately that's a simple matter that was simply an oversight on my own part.
What problems is the product solving and how is that benefiting you?
We're a small business that have been graced with a lot of growth over the last few years. So our sales and support team went from four people to about a dozen, and our customers increased accordingly. We were formerly operating out of one, single, shared inbox. With Zendesk Support, we've been able to get a handle on our inboxes, track metrics, and better track areas for improvement within the company, based on customer feedback and trends tracked by our support team!
Great tool for work
What do you like best about the product?
Elvis helps a lot with ticketing, and the snooze feature helps to keep track of the day-to-day work
What do you dislike about the product?
auto correct feature , sometime auto correct does not apply in every situation , case to case basis
What problems is the product solving and how is that benefiting you?
business travel related issues
Zendesk does it all!!
What do you like best about the product?
I love the support desk and flexibility with the API to handle support through all channels
What do you dislike about the product?
I would like better integration with zendesk sell but it is already very very good with the latest update
What problems is the product solving and how is that benefiting you?
We use zendesk for customer support for our apartment and home residents in a real estate company
i have very good experience easy to use
What do you like best about the product?
The Support Suite lets you have conversations with customers on any channel (email, chat, voice, and even social messaging apps like Facebook, WhatsApp, Apple Business Chat, and more), while keeping all the interactions and relevant context in one place for your agents.
What do you dislike about the product?
in zendesk have more customization like modifying customer survey
What problems is the product solving and how is that benefiting you?
An all-in-one lead generation and customer service platform.
Chat, phone, email, and social media all in one place.
Provides a lot of customization options.
Extensive, powerful reporting and analytics.
Robust integration with third-party applications and systems.
Supports multiple languages.
Chat, phone, email, and social media all in one place.
Provides a lot of customization options.
Extensive, powerful reporting and analytics.
Robust integration with third-party applications and systems.
Supports multiple languages.
Zendesk - best solution for Customer support
What do you like best about the product?
Easy in customization and comfortable ticket views.
All requests are coming on one platform.
Friendly interface.
Magento integration.
All requests are coming on one platform.
Friendly interface.
Magento integration.
What do you dislike about the product?
I don't like only the tool with ticket statistics. It is not always up to date and a bit hard to navigate. BUT, maybe I just need to have a training on how to use it.
What problems is the product solving and how is that benefiting you?
We handle all support requests here. We can prioritise tickets according to our needs and never miss important requests.
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