Zendesk Suite
ZendeskExternal reviews
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Covers everything we needed for omnichannel and global support
What do you like best about the product?
The setup and integration into our systems was straightforward and not as cumbersome as other CX platforms. We were able to get a handle on completing the setup for multiple brands and languages in no time.
What do you dislike about the product?
Very few - We work with multiple brands so duplicating support articles would have saved a lot of time, but other than that, it's been a positive experience for our agents and customers so far.
What problems is the product solving and how is that benefiting you?
Easily handling a team of agents(and customers) located across the globe.
Fast & Quick Communication!!!
What do you like best about the product?
I like that even though I was chatting with a bot, someone contacted me via email within an hour.
What do you dislike about the product?
I enjoyed the service, no dislikes. The service was quick, and the communication was excellent!
What problems is the product solving and how is that benefiting you?
IT technicans can communicate and track ticket progress from one screen.
I had a very quick and acccurate turn around on my questions.
What do you like best about the product?
It was Effortless to use. The Quick response was cheerful and helpful.
What do you dislike about the product?
There is a need for a more extensive library or a list of known ways to use. The library is very simplistic and could use more technical information.
What problems is the product solving and how is that benefiting you?
I was looking for a way to report on Time online in a historical sense. But unfortunately, it is not available at the this time. Please address.
Review for Zendesk
What do you like best about the product?
The helpdesk is supportive.
It helps users in effective and timely manner.
It helps users in effective and timely manner.
What do you dislike about the product?
Sometimes it takes quite a time to solve the issue, but that's understandable as everything has its own tat.
What problems is the product solving and how is that benefiting you?
It helps us in resolving our issues on a timely basis.
Easy to use and efficient.
What do you like best about the product?
The help is immediate if you're having an issue and zendesk allows two logins for the phone app for both my companies.
What do you dislike about the product?
The reply to a ticket sometimes gets lost in client's inbox.
What problems is the product solving and how is that benefiting you?
It has helped me with adding my consultants as well as branding.
Fantastic work with Zendesk
What do you like best about the product?
What I like the most is I can easily search for related cases along with my existing ticket.
What do you dislike about the product?
The least helpful I can say it's very easy to access and provides everything that I need.
What problems is the product solving and how is that benefiting you?
Zendesk support and solves the issue of existing, past-dated, and future problems. With the help of Zendesk, I can locate the solution and possible options.
How likely is it that you would recommend Zendesk Support Suite to a friend or colleague
What do you like best about the product?
Very user friendly and easy on the eyes.
What do you dislike about the product?
None so far. The features are very simple.
What problems is the product solving and how is that benefiting you?
I'm on a customer support role and it always delivers. I can easily navigate Zendesk and it makes me very productive at my role.
Excellent ticketing system
What do you like best about the product?
Very intuitive user interface. Easy to customize ticket fields and add triggers and automations. Good mobile app as well for iOS. Simple and effective for our business needs.
What do you dislike about the product?
We've been grandfathered on an older plan so we get many features that are now additional add-on costs.
What problems is the product solving and how is that benefiting you?
We use Zendesk Support Suite to handle all incoming support tickets from our clients. Zendesk makes it easy to track, reply, resolve and audit tickets.
Executive Assistant
What do you like best about the product?
Customer support is easy to reach without going through series of questionaires.
What do you dislike about the product?
Some of its terminologies are different from that of a regular email. The rest, easy to navigate
What problems is the product solving and how is that benefiting you?
Very organize and easy to handle ticketing system. No need to hire a geek to handle it.
Feedback for Zendesk
What do you like best about the product?
It's pretty good and easy to use zendesk. Rather than Salesforce, it seems slightly more fluent and easy to use. I have never found any disparity using zendesk support. dcadnbcdhyvbdvdsbvydshbvdivi sbdya
What do you dislike about the product?
Nothing as such. Everything is good about zendesk. Sometimes, it gets stuck, and a lagging issue occurs; it also can be a part of the network but has no reason to dislike zendesk.
What problems is the product solving and how is that benefiting you?
The update issue was resolved very quickly. We deal here in member services, and every ticket must be handled very efficiently. Zendesk is a complete support system for that.
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