Zendesk Suite
ZendeskExternal reviews
6,516 reviews
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The Best Ticketing Tool
What do you like best about the product?
Zendesk is very easy to useand learn. It has great reports to monitor the teams performance and also indivudual performace. You can easily intergrate with other softwares to increase it's efficiancy of use.
What do you dislike about the product?
Although their support team is very responsive and supportive, at times the application crashes when loaded with more data. Would suggest they make it to consume less computer memory.
What problems is the product solving and how is that benefiting you?
We use Zendesk as our customer support ticketing software. It helps us support our customers efficiently and effectively. Its a great software to hane team escalations internally.
Great tool for work!
What do you like best about the product?
I like how it helps me navigate things easily and communicate well with the clients using the macros
What do you dislike about the product?
Currently, right now I dont have any bad experiences using this tool.
What problems is the product solving and how is that benefiting you?
This tool helps me solve each case with ease by using the amazing macros we have on this tool. This tool saves time in handling each case that I have.
ZENDESK Is Indeed a Awesome TOOL
What do you like best about the product?
What I adore about Zendesk is not just that it does things we couldn't normally accomplish, but also that it can deliver macros. By using only one platform, Zendesk enables us to cooperate with our suppliers and give our customers the best possible service.
What do you dislike about the product?
Nothing about this platform bothers me because it provides ideal tools and capabilities that can support our firm and line of work. I adore this platform since it works so well in every way.
What problems is the product solving and how is that benefiting you?
We utilize the website Zendesk to contact with all of our customers, including those booking hotels and flights. Our communication became quick, efficient, and practical thanks to Zendesk.
Excellent ticketing tool for company
What do you like best about the product?
Zendesk ticketing system is organized and well-balanced, it sort out all our tickets in order
What do you dislike about the product?
As of now, everything works fine and we haven't encountered any issues using the tool
What problems is the product solving and how is that benefiting you?
Zendesk's way of organizing tickets for our company makes us more efficient and effective
User-friendly and efficient communications tool
What do you like best about the product?
Zendesk lets us update each case with different tags in order for us to organize each instance. This is an excellent tool for customer support, sales, and other customer communications.
What do you dislike about the product?
Sometimes the Playvox button doesn't work but it seems to be a problem internally not with Zendesk itself. It is still remarkable that this tool lets us integrate another program into it.
What problems is the product solving and how is that benefiting you?
There a lot of customer communications that we receive. With Zendesk we are able to categorize each case based on urgency. Zendesk Is also our main tool in collecting our CSATs.
Zendesk is very handy
What do you like best about the product?
Everything! Specially on how Zendesk works. Also the way Zendesk allow us to manage request on real-time daily basis.
What do you dislike about the product?
When the ticket is not saved, all the things you have typed on the ticket will be gone if it was closed accidentally
What problems is the product solving and how is that benefiting you?
It helps us to ensure all requests of all of our clients and also the way Zendesk distribute ticket base on SLA.
User friendly. Easy to navigate.
What do you like best about the product?
Its is easy to check the tickets, Easy to find out and search for the related tickets you are looking for. The platform is not time-consuming if looking at things.
What do you dislike about the product?
Nothing actually. as mentioned above it is very easy to navigate.
What problems is the product solving and how is that benefiting you?
They are quick to respond. It helps me to work easily and efficiently. It makes the work less hassle.
Prompt and helpful support
What do you like best about the product?
Easy to access support information, but when I couldn't find the solution I was looking for, they were happy to p;oint me in the right direction.
What do you dislike about the product?
It turned out that both solutions offered by tech support *were* on the Zendsek support site, but during my initial search, I only ran across one of them.
What problems is the product solving and how is that benefiting you?
They've helped me immensely with triggering and tagging issues.
Prompt, Detailed Responses that resolve the query.
What do you like best about the product?
The solution provided was detailed, simple and relatively fast to receive. The language used was easy to understand and follow through to the extent that was needed for this assignment.
What do you dislike about the product?
I would have preferred to speak with someone on live chat faster than it happened. I was stuck talking to the bot for some time before i could leave a message and resolve this to the extent i would like.
What problems is the product solving and how is that benefiting you?
Queries to do with my Zendesk experience, in this instance I needed to pull some data for a colleague, i was struggling to pull all the data i needed but the support resolved this
Easy setup and great support tool
What do you like best about the product?
Zendesk is a great tool to have on the website to provide excellent customer service. It was easy to deploy onto our website and activate the necessary channels. I was surprised at how easy it was to personalize the settings and how responsive they were.
What do you dislike about the product?
I would like to see a more user-friendly way to access the agent workspace as well as the admin sites. I think if the two were merged or the interface was made in a way that allowed the agent/admin to switch easily between them.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite it helping to support customers with the technical challenges on the website and offers assistance with purchasing or sales inquiries. It helps to keep communication clear and organized.
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