Zendesk Suite
ZendeskExternal reviews
6,516 reviews
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ITS EASY AND EFFECTIVE , GREAT SUPPORT
What do you like best about the product?
Zendesk support is easy to use, and response time is quick and convenient, the app itself is easy to use or let us say user friendly and manageable , id highly recomend it
What do you dislike about the product?
the down side is we are currently not using the call function so we do not have total control over calls , on the chat side Zendesk does give some errors when a browser is to full
What problems is the product solving and how is that benefiting you?
well the app does update a lot and nnew functions are visible, the new knowledge center function is great, and it does give information quicker , further more I can not say i have any problems
The easiest support solution I've ever used
What do you like best about the product?
How easy it is to integrate into everything, including code snippets for UI, simple guides for dns, email, etc.
What do you dislike about the product?
there are a few missing features, like setting different sizes for the widgets, but those are mostly not important enough.
Also, some features require talking to support and are not 100% self service.
Also, some features require talking to support and are not 100% self service.
What problems is the product solving and how is that benefiting you?
It provides an easy to use helpdesk solution for all our support needs. Having used several others before both as an admin and as a support engineer I can easily say this is the best one thus far.
All the power at your service, all you need to learn is available in the Community
What do you like best about the product?
Once you install it you have a guide to help you get started and using Zendesk. You can go deeper and deeper in the configuration to adapt the Suite to your needs and provide an excellent customer experience. And if you need help, everyone is around, just search or ask the Community.
What do you dislike about the product?
Zendesk customer support has incorporated the flowbot, which is a great product solution. However, I feel talking to a bot is not ideal and you end up requesting a solution to a blocking issue.
What problems is the product solving and how is that benefiting you?
It was easy to get started. The best came when we could integrate all other channels (social, voice and chat) and started leveraging our excellent customer service!
We have found using Zendesk very helpful.
What do you like best about the product?
Zendesk is very easy to use, and easy to expand to be used for various things, such as Support Portal, replying to SoMe comments and moderating.
What do you dislike about the product?
Connecting Talk phone number takes weeks.
What problems is the product solving and how is that benefiting you?
Before Zendesk, it was easy to forget to reply to customer as we used Outlook before. With Zendesk, it is easy to follow tickets.
My issue of accessing Zendesk tickets was resolved at the quickest time.
What do you like best about the product?
The go to resolve the issue and constanly keeping in touch to check if the issue got resolved or not. Checking if the solution provided worked or not.
What do you dislike about the product?
I am not an app developer. So the suggestion to perform troubleshooting with codes, that I did not understand where to enter, i did not like.
What problems is the product solving and how is that benefiting you?
ZDSS solves almost all the issues with the application. It benefits me to deliver client related issues in a convenient and speedy way.
Long Time User
What do you like best about the product?
There are many customization options for the tickets/users/organizations, as well as macros that can be created and used to save a lot of time. The Problem/Incident linking is super helpful too.
What do you dislike about the product?
Exporting data about Organizations alone isn't possible at this point. I mean apart from ticket / user data. There are also search results that can't be sorted over the various columns and that seems like basic functionality that is missing.
What problems is the product solving and how is that benefiting you?
For my role, keeping the Organization records up-to-date so that our customer service reps (who are contracted out and have no access to our CSM) are aware of who to contact with Account (Organization) questions, whether a customer's access to their software was deactivated, etc, is super helpful.
When I was in Customer Service we'd only just started the chat and I didn't get much experience with that.
When I was in Customer Service we'd only just started the chat and I didn't get much experience with that.
ZenDesk gets the work done
What do you like best about the product?
overview of tasks, ease of assigning a task to a supporter etc.
What do you dislike about the product?
Looks a bit 80-ish. hard to customize and support from ZenDesk is far too slow. Example: I realized that all mails to customers start with "Hi [agentname]" and it really should have been "hi [customer name]" but I couldn't find out where to change it and now, 48 our after submitting a ticket, I haven't received an answer.
What problems is the product solving and how is that benefiting you?
It handles my case load and task aasignito
Great support and service
What do you like best about the product?
The staff are super friendly and knowledgeable.
What do you dislike about the product?
Time difference. The WhatsApp activations team only start responding to e-mails after 4 pm SA time.
What problems is the product solving and how is that benefiting you?
Setting up WhatsApp Business Accounts through sunshine conversations platform.
Zendesk is the best
What do you like best about the product?
I've been using Zendesk for almost a decade now ...it's the best Help Desk I've used (I've tried several). It's intuitive and can accommodate our needs, especially in creating hundreds of customized macros and articles. This is how our small team can be as efficient as we are while retaining warm, personable communications with our customers.
What do you dislike about the product?
When site changes happen over the years - most of them are exciting and focus on making our job easier. But sometimes a change happens, and it's not an improvement. Luckily, those are few and far between.
What problems is the product solving and how is that benefiting you?
To be able to support our customers with answers to their questions (via the Help Center, email, chat, and phone) in an efficient way.
Awesome ZD
What do you like best about the product?
It is very easy to navigate and create such a professional outlook.
What do you dislike about the product?
I do not find anything to improve for now as I find it useful.
What problems is the product solving and how is that benefiting you?
Zendes support suite does not give any complications while using.
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