Zendesk Suite
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The Best Incident Management System I have used in 20+ years of experience in Support
What do you like best about the product?
Highly customizable system that allows me to create event based triggers and timed based automations to optimize the efficiency of my team. Additionally, they support the use of macros, which allow for consistent messaging across all channels of communication with our customers.
What do you dislike about the product?
Wish they would use chat and voice channels for their own support team, as they do not seem to "eat their own dog food"
What problems is the product solving and how is that benefiting you?
Efficient and consistent communication with our end customers while minimizing the effort required of my staff.
Recommendations to others considering the product:
Setup your integrations and plan your reporting needs ahead of time. Making changes later on really messes up with reporting.
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