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Zendesk Suite

Zendesk

Reviews from AWS customer

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External reviews

6,473 reviews
from and

External reviews are not included in the AWS star rating for the product.

    Lee W.

Customer Support Ticket Made Simple

  • April 07, 2016
  • Review provided by G2

What do you like best about the product?
With the Zendesk integration, taking and assigning customer support tickets couldn't be better! Very easy to use and track progress of support tickets.
What do you dislike about the product?
The initial setup took much more than initially thought. To create an open case, a lot of information was required
What problems is the product solving and how is that benefiting you?
Instead of having people call in for support, ZenDesk offers a ticket system for support staff to address
Recommendations to others considering the product:
Work queue management was a nightmare! ZenDesk is organized and tickets are easy to assign and close once completed.

    Fred C.

Very interesting for marketing & customer service

  • February 23, 2016
  • Review provided by G2

What do you like best about the product?
I don't use Zopim for customer service, but for conversion on my web site
Trigger for chat on your web site : you can have a custom conversation displayed either by a web page, a word... The price is not expansive (14$ / user / month). The free version is not interesting without the trigger feature.
What do you dislike about the product?
The customization is not full : you still have the zopim logo even if you are in the paid version.
More over the stats are not accurate : some chat never appears in the hustoric (very strange !)
What problems is the product solving and how is that benefiting you?
Conversion on web site
Recommendations to others considering the product:
The trigger feature should be improve, there should be more trigger for pricing

    Fernando D.

The Best Incident Management System I have used in 20+ years of experience in Support

  • April 15, 2014
  • Review provided by G2

What do you like best about the product?
Highly customizable system that allows me to create event based triggers and timed based automations to optimize the efficiency of my team. Additionally, they support the use of macros, which allow for consistent messaging across all channels of communication with our customers.
What do you dislike about the product?
Wish they would use chat and voice channels for their own support team, as they do not seem to "eat their own dog food"
What problems is the product solving and how is that benefiting you?
Efficient and consistent communication with our end customers while minimizing the effort required of my staff.
Recommendations to others considering the product:
Setup your integrations and plan your reporting needs ahead of time. Making changes later on really messes up with reporting.

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