Zendesk Suite
ZendeskExternal reviews
6,516 reviews
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excellent is enriching
What do you like best about the product?
assignment of tickets, the triggers, the assignment
What do you dislike about the product?
the observed bugs, the traceability of the deleted tickets
What problems is the product solving and how is that benefiting you?
the quantitative and qualitative tracking of tickets, the interface.
Zendesk Accessibility
What do you like best about the product?
It provides dependable service with comprehensive features intended to aid our business in improving interactions with customers. It is a very user-friendly tool that is simple to use.
What do you dislike about the product?
So Far, the only thing I don't like much about Zendesk is the internet connection dependability of this tool. Whenever I have an internet connection problem, Zendesk will also slow down.
What problems is the product solving and how is that benefiting you?
By giving you access to various services, including statistics, a knowledge base, chat, etc., Zendesk enables you to resolve client issues in the best possible way. With the help of analytics on Zendesk, you can easily access customer data and take the necessary actions to enhance the customer experience and keep them.
April's Review
What do you like best about the product?
How easy ZenDesk is to use, train, configure, customize & implement.
What do you dislike about the product?
There are a few limitations in our Professional Suite & upgrading to Enterprise is too expensive for our organization.
What problems is the product solving and how is that benefiting you?
We have built our business around leveraging ZenDesk, instead of Salesforce, because it's mainly pre-built & so simple to manage.
Zendesk for all the support needs
What do you like best about the product?
Zendesk provide us with all the tools that we need on an business support world. From Guides, to Ticketing world, Live Chat, Talk Support etc. With one subscription you can have these variants of support tools.
What do you dislike about the product?
There is no live support from the zendesk support team if we have any issues going on, we need to reach the CSM if we need any immediate help.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us to provide support to our customers and users
Zendesk review
What do you like best about the product?
I really like the way tickets sort into tabs. Batch selecting and assigning, formatting, and the article creation are all very helpful.
What do you dislike about the product?
The way forwarding works is slightly unclear. I would like it if macro's appeared where I have last selected, rather than always at the bottom. I would really like it if there was an undo-send option. Searching for tagged tickets isn't always easy.
What problems is the product solving and how is that benefiting you?
Zendesk helps me work through all emails customers send my company and make it possible to respond to 100% of the support emails we receive.
The perfect tool for running your customer support organization
What do you like best about the product?
I have been using Zendesk since 2015 (7 years at the time of writing this review). I have seen it go through a sea of change. Things, I like:
- Queues
- Analytics (Zendesk Explore). It's an excellent tool to make tactical as well as strategic decisions.
- Automation
- Triggers
- Integration (It's fantastic to get slack notifications when events on tickets happen)
- Help Center (If you want to run a Knowledge-Centered Support, Zendesk Guide is simply awesome). I love the folder structure, role-based access control, web analytics including integrations with Google Analytics
- Queues
- Analytics (Zendesk Explore). It's an excellent tool to make tactical as well as strategic decisions.
- Automation
- Triggers
- Integration (It's fantastic to get slack notifications when events on tickets happen)
- Help Center (If you want to run a Knowledge-Centered Support, Zendesk Guide is simply awesome). I love the folder structure, role-based access control, web analytics including integrations with Google Analytics
What do you dislike about the product?
- The mobile interface is extremely limited and tough to navigate
- Inability to put custom fields in the End-user's (on help center) view of their tickets without putting coding efforts
- Email support. This is especially a weak point. Their response time is huge. However, the chat support is relatively faster
- Inability to put custom fields in the End-user's (on help center) view of their tickets without putting coding efforts
- Email support. This is especially a weak point. Their response time is huge. However, the chat support is relatively faster
What problems is the product solving and how is that benefiting you?
- The entire Support load (tickets, chats, tweets)
- Zendesk Guide helps me run a Knowledge-Centered Support, where customers get to self-serve themselves using Knowledge Base Articles. This means they no longer need to contact the support team (Metric to check: Deflection)
- Zendesk Guide helps me run a Knowledge-Centered Support, where customers get to self-serve themselves using Knowledge Base Articles. This means they no longer need to contact the support team (Metric to check: Deflection)
Best support/crm available
What do you like best about the product?
The customization and just having the ability to have someone from zendesk help when being stuck
What do you dislike about the product?
I would have to say would be response time with the support portal. When trying to get assistance sometimes the zendesk agents take a little bit of time to respond
What problems is the product solving and how is that benefiting you?
Support has helped me with many many different issues. From chat to messaging to support to explore to guide. They've been very very helpful
My absolute favorite platform of all time is Zendesk Support Suite
What do you like best about the product?
A platform that combines lead generation with customer service and gives various customization options combines your social media, phone, and chat in one place. Prioritizing new tickets above tickets with SLA breaches allows us to maintain our service level agreements (SLA) with our clients. I have no trouble selecting the tickets in the views I wish to resolve. It aids in us fulfilling our quota. Our production is increased.
What do you dislike about the product?
I have no major dislike at all. A comment that has already been posted cannot be edited. When a customer contacts a business many times and multiple tickets are opened.
What problems is the product solving and how is that benefiting you?
We are using Zendesk to organize our customer service requests in a highly effective and transparent fashion, allowing us to prioritize issues and promptly and efficiently reply to our user base promptly and efficiently.
a very beautiful experience
What do you like best about the product?
integration of Zendesk on the application synchronization on social networks
What do you dislike about the product?
the trigger the manipulation but in short it remains excellent
What problems is the product solving and how is that benefiting you?
real-time communication, support via email address
Tried & tested solution. Zendesk is the ultimate tool to delight & support our customers.
What do you like best about the product?
Zendesk helped us to serve our customers via multiple channels (SMS, Email, WhatsApp, Call & Social Media) in the most sophisticated manner. Now we are able to resolve 100% of tickets coming in from multiple sources within 24 hrs due to excellent tooling we have thanks to Zendesk.
What do you dislike about the product?
I am familiar with zendesk since I have been using this for the last month & to our surprise, the zendesk team always has a solution for all of our requirements just when we need it, out of the box. so I am yet to discover something which might not be likeable for our company needs.
What problems is the product solving and how is that benefiting you?
It helped us to track and assign tickets efficiently & reaching out to customers from whatever medium they prefer zendesk has it all. Also, it allows us to set great automation and create a self-serve system for our customers using Gather.
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