Zendesk Suite
ZendeskExternal reviews
6,516 reviews
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Click and precise answer by the Zendesk Team!
What do you like best about the product?
As for my experience so far, I'm 100% pleased. The agent (CJ) was cordial, answered quickly and their answer was exactly the guidance that I needed! Now I have the information I wanted to help me solve my problem.
What do you dislike about the product?
I can't think of any downside to using the system
What problems is the product solving and how is that benefiting you?
I had a problem regarding archiver tickets, and thanks to the agent who helped me through the Zendesk Support Suite, I now can fix the issue I had and improve the processes of my Team's Zzendesk dashboard.
Simple, Easy, Efficient.
What do you like best about the product?
Simple and easy to use, this helps users to track create and handle escalations fluidly. It makes communicating with various teams seamless.
What do you dislike about the product?
The only downside here is the limited trigger for internal and external notes.
What problems is the product solving and how is that benefiting you?
This program makes everything transparent between various service agents, which avoid repetition and waste time
My experience with zendesk has never been this amazing
What do you like best about the product?
I like how it operates and it's very user-friendly even newbies on our team can easily know how to properly use zendesk. It's also helping companies grow in many different ways.
What do you dislike about the product?
None so far, I don't see any issues with zendesk when I'm using it. I cannot pinpoint any issue or anything that can be worked on zendesk for now. We will leave another review incase we encounter any issues with it.
What problems is the product solving and how is that benefiting you?
It's solving all of our client's concern and it's benefiting our team because we can easily navigate zedesk and check all the possible resolution we can provide to our clients.
Highly Recommend
What do you like best about the product?
The platform is organized and provides excellent metric tracking. Easy to navigate and there are many articles to provide further assistance when necessary
What do you dislike about the product?
Some things have not been the most user friendly and take reaching out to support to figure out. However, help articles are very useful
What problems is the product solving and how is that benefiting you?
zendesk keeps tickets very organized and provides SLA's so that the team is on top of responding back to customers in a reasonable amount of time
Great help
What do you like best about the product?
The speediness of the service and how the agent was able to explain, show articles and verify if I had fixed the issue. I have never worked with any other company other than Zendesk
What do you dislike about the product?
That the articles weren't as helpful as they could have been, and it took to me having to just request a live agent to get my problem solved. Maybe revisiting the articles and adjusting different topics
What problems is the product solving and how is that benefiting you?
I didn't quite understand something I was doing, and by that it caused something else to happen. It benefits me because I'm able to get the help and the support i need to solve my problem
Zendesk
What do you like best about the product?
Being able to assist, communicate and provide a service to the customers. You will also see the priority tickets that need to be actioned first and help you to determine if the tickets are going to be breached.
What do you dislike about the product?
I don't currently see any downsides to using the Zendesk Support Suite. In fact, every feature operates perfectly. I also like that there is an option where you can see the guide and chat with the support if there is any problem.
What problems is the product solving and how is that benefiting you?
Zendesk assists us in automatically resolving tickets that don't require further action, saving us time since we monitor fewer tickets and have less pending requests in our buckets.
My experience troubleshooting a Zendesk Talk issue with Zendesk Support
What do you like best about the product?
It's most helpful to have access to the support function within the system being used by the agent. This accessibility makes it easy to share details of the issue in the system while you're on the line with the support person.
What do you dislike about the product?
While the conclusion of the issue with the support agent was helpful, I was asked to contact the account Admin for further support. I may need some more information here, but it would've been good to know more about what to ask Admin.
What problems is the product solving and how is that benefiting you?
Resolving communication issues with customers via various channels helps to attend to more customers quickly, which in turn means more business for the company.
Zendesk Review
What do you like best about the product?
Ease of use and tracking abilities.
Macros.
Macros.
What do you dislike about the product?
Some limited features.
Custom fields can't be used in some automations.
Custom fields can't be used in some automations.
What problems is the product solving and how is that benefiting you?
Upgrades such as Agent Workspace to make every aspect available in one area.
Zendesk Support
What do you like best about the product?
Zendesk is really easy to use. The system can be used immediately. The tickets are simple to connect. By just typing a keyword into the search bar, you can quickly get the information.
What do you dislike about the product?
Some buckets in Zendesk were not able to access. Maybe it is the platform's security feature that only the admin can access. Sometimes the playlist button is no working properly.
What problems is the product solving and how is that benefiting you?
Linking information to one another is very helpful. You can quickly investigate the missing information on this platform because it is already link to other applications.
Zendesk Support Review
What do you like best about the product?
It comes with a different kind of features. Zendesk helps us to properly and efficiently work on the task assigned to us. By the use of this tool, our job is much more easier
What do you dislike about the product?
None so far, because of Zendesk storing all our needed data for us to be able to assist our client for their travel needs and request. This is very promising tool.
What problems is the product solving and how is that benefiting you?
It provides completed details for the contact reasons. This tool is very user-friendly tool which allows user to work faster, easier and much more effective. Very great help!
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